Last month, Verizon sent us a "congratulations" letter for signing up for warranty services for our tv and computer. We never signed up for this. Sure enough, they pushed $20 onto our bill for a service that we don't want. Thanks Verizon. After spending 50 minutes with customer service, I had this bill taken off.
This month, Verizon decided to bill us for gaming services - another $20. Really? Are you allowed to bill us for things that we don't want? Do I have to babysit my bill each and every month due to Verizon's crooked behavior? Are there not laws that cover us for being charged.
They have taken advantage of their monopoly position and know that most people don't scrutinize their bill. I am shocked and will be filing a complaint to the Better Business Bureau. This behavior has to stop: my bill hasn't been right in 4 months and each and every month, I have to ask for credits.
Product or Service Mentioned: Verizon Tv Service.