Beyond being stolen from, lied to and having Verizon reps make commitments they fail to keep, there is a major issue that needs to be pointed out. It is this: When you are put on hold (always for a LONG time) you hear crummy 1980s elevator music, and it is ALWAYS distorted as if it were playing on a badly tuned-in radio.
This is the point: The bad quality of sound is deliberate and is scienticifically designed (behaviorist psychologists) to make you so miserable you will hang up.
Verizon is on the far Satanic side of the metaphysical realm. Watch out.
Monetary Loss: $500.