My husband lost his cell phone. Went to Costco and got a new phone.
After about 2 weeks the display stopped working. He returned to Costco. Costco rep examines phone and says he is out of that model--that we need to call verizon and ask for a replacement phone. Did that and followed instructions for sending defective phone back.
Bill comes and we are charged $300 for the defective phone replacement. I call verizon and they say we are charged because the phone was cracked upon arrival.
The phone was NOT cracked when I sent it back. They are not letting me dispute the charge and the supervisor, who he said would call me back, has not called.
What do I do?
Product or Service Mentioned: Verizon Phone Service.
Monetary Loss: $300.