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My husband lost his cell phone. Went to Costco and got a new phone.

After about 2 weeks the display stopped working. He returned to Costco. Costco rep examines phone and says he is out of that model--that we need to call verizon and ask for a replacement phone. Did that and followed instructions for sending defective phone back.

Bill comes and we are charged $300 for the defective phone replacement. I call verizon and they say we are charged because the phone was cracked upon arrival.

The phone was NOT cracked when I sent it back. They are not letting me dispute the charge and the supervisor, who he said would call me back, has not called.

What do I do?

Product or Service Mentioned: Verizon Phone Service.

Monetary Loss: $300.

Company wrote 0 private or public responses to the review from Oct 09, 2012.
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Anonymous
#563241

Joe did you pay the $300?

Anonymous
#555450

They did email a picture of a phone with a cracked display. But the phone I packed in their box for shipping was not cracked.

Anonymous
#555301

Tell them to send you pictures. They will lie to get $300 out of you. I had them try to charge me $300 for a returned droid because the HDMI port had a bit of gunk stuck in it.

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