I picked up the balance on a previous bill instead of the current balance when paying my Verizon land line bill. Subsequently I was charged a $7.00 late fee because the bill was paid on time, but underpaid by $0.17.
Customer service told me after a long wait, they COULD NOT waive the fee. I have had my current number for over 7 years, and have never been late in a payment. That doesn't matter. I requested my account be terminated, and the same rep cheerfully arranged for that.
Verizon obviously does not want land line customers anymore, or they are still in a mindset when they didn't have competition.
Review about: Verizon Account.