2 months ago I renewed my contract early and upgraded my TV package so I could get 1 channel that I really wanted. I lost it in a service change in my last package.
Today I learn that it's gone again in a service change, but yet I'm still expected to pay the same amount. I called customer service and I have to upgrade again for $20 extra a month to get the channel back. My cancellation fee is $230, which would save me from having to pay them $1120 for the rest of the year, but they can't credit me $160 to compensate for package upgrade to get Logo back, when I only watch 3 channels as is?!
They'd rather lose a 5 year customer and $870 this year than make me happy with the service. They'd still get about $960 from me even if they gave me the upgrade for free for the rest of the year vs loosing $870.
Reason of review: Pricing issue.