Not resolved
Diversity of Products or Services
Product or Service Quality

2 months ago I renewed my contract early and upgraded my TV package so I could get 1 channel that I really wanted. I lost it in a service change in my last package.

Today I learn that it's gone again in a service change, but yet I'm still expected to pay the same amount. I called customer service and I have to upgrade again for $20 extra a month to get the channel back. My cancellation fee is $230, which would save me from having to pay them $1120 for the rest of the year, but they can't credit me $160 to compensate for package upgrade to get Logo back, when I only watch 3 channels as is?!

They'd rather lose a 5 year customer and $870 this year than make me happy with the service. They'd still get about $960 from me even if they gave me the upgrade for free for the rest of the year vs loosing $870.

Reason of review: Pricing issue.

Company wrote 0 private or public responses to the review from Apr 15, 2015.
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