Product: Verizon Cell Phone Upgrade Clear all filters (27 of 27 reviews match)
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I have been with verizon for about 10 years I co signed on a phone for my son who ended up not paying the bill. I did not know this and went in to upgrade our phones and are told we owe them money. I was surprised and asked why they did not send me anything and they...
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2.3
Product
Verizon Cell Phone Upgrade
#1057983
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I have been a customer of Verizon for numerous years and was Grandfathered into the 2 year contract with the phone upgrade. Overnight and without warning they got rid of the contracts and are forcing people to pay for the phone in installments. And the upgrade fee also...
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Anonymous
frank

same sort of problem should be no upgrade fee because they arent giving upgrade they just charging full price for phone

1.4
Product
Verizon Cell Phone Upgrade
I didn't like
  • Being berated by customer service reps
#988868
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This is bull i had a upgrade and this guy from the verizon store said i can get a v5 or a v10 and all i have to pay is tax... So i paid for tax and he also metioned i can get a $100 gift card he helped me send customer service the recipet and other documents i had to...
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1.0
Product
Verizon Cell Phone Upgrade
#950507
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While changing phones I knew there would be an upgrade fee for that transaction. However, while doing this the person waiting on me said I was due for a house phone piece of equipment for 99 cents. I ask 3 times if "Are you sure it is one time 99 cents." Answer...
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Verizon Cell Phone Upgrade
#788379
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I had the worst retail experience of my 52 years. I pray I never have to return to the Centerville, Oh location. The employees did not care that I had to spend a 1 1/5 just to get a new phone. The tablets were terrible and I was informed I was interrupting their coffee...
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Verizon Cell Phone Upgrade
#787754
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upgraded phone. was promised a $200 trade in credit, my phone is undamaged and 100% working. the trade in was actually $50.00. this information took 5 phone calls of 30 minutes to 1 hour. I also tried to go twice to the store but was too busy. I went two more times....
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Verizon Cell Phone Upgrade
#769294
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Customer since 2007. Horrible service. Paid bills on time. Complained about first Galaxy Samsung phone, as had to go to my drive-way to get a signal. (Others in my home have no problem getting signal.) I was asked to "upgrade" to Galaxy ll. Did. Same problem. ...
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Verizon Cell Phone Upgrade
#517322
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While I was out of town a Verizon salesman convinced my wife we could save a ton of money by changing our land lines to Verizon Home Phone Boxes. When I returned from my trip I found two phones and was told we need to move our current land line numbers to these new...
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Verizon Cell Phone Upgrade
#435821
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Internet stopped working all of a sudden. Rebooted the modem, rebooted it again, and again, and again. Logged into the modem. Got the message "Please connect a DSL line" Checked all the connections, checked the wiring, checked the box outside the house. Couldn't find...
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Product
Verizon Cell Phone Upgrade
#426994
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They could not provide service 2 miles from the store I got the phone. Verizon customer service suggested I return the phone and change to AT&T (they have reception. I tried to get an internet based boxed to fix it and got no support or service from verizon. ...
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Verizon Cell Phone Upgrade
#417787
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