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I don't have Internet Access from Verizon's DSL yet they are still charging monthly. Would not pay the bill so they disconnect the service and Verizon charged a deactivation fee of $79. Funny thing that this is a second home and have Verizon with my main home and have no complaints. I am very competent with computers and setting up wireless internet access. Verizon has been to house a number of times and has acknowledged have difficulty setting it up but I cannot get the billing department to provide credit. Any suggestions in dealing this type of situation?

Product or Service Mentioned: Verizon Internet Service.

Monetary Loss: $364.

Company wrote 0 private or public responses to the review from May 09, 2008.
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De Pere, Wisconsin, United States #11555

this is typical with new DSL installations and if you don't stay on top of the situation, the customer ultimately gets screwed. This is a case where one hand is not talking to the other ( billing & tech support)..typical with big companies and always the telephone companies

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