I called Verizon to get high speed internet and phone. They took my order and processed it, and advised that the service will be available at a certain date. I canceled my other internet provider just to receive an email from Verizon saying that their service is not in available for my address and that my order was canceled.
I called 7 months later to ask if the service is now available and clearly stated the previous issue, and they assured me that the service is now available no doubt. Soon enough, the same thing happened; and what it worse is that they even know what the real issue is. Their system says that the service is available but they come back and say we don't why is not available. I have been on the phone for over 30 minutes and was getting transferred to different departments with long holds and having to explain the issue over and over every time I get transferred.
VERIZON SHOULD STEP OUT IF THEY CANNOT RUN A BUSINESS PROFESSIONALLY.
I don't think I'll ever call Verizon for any service.
Product or Service Mentioned: Verizon Internet Service.