Customer service
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On November 3 my cable wires were ripped off the poles on the street and I notified Verizon who in turn told me I won't be able to get any service until November 5th. I insisted I get my services sooner because of my job and a lady assured me I would have gotten service on the 4th after being with her on the phone for over 30 minutes.

She lied to me. Nobody showed up so I called and was told the service will be on on the 5th. I received a text message on the 5th telling me a technical will be here by 8 pm. I waited no one showed up.

Someone came on the 7th.

Verizon customer rep lied all the way. I have no confidence in them.

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Tampa, Florida, United States #900637

Sorry you had that experience. When you call in regarding downed wires etc it can sometimes be difficult for CSRs to make sure your issue is resolved in a timely manner. As the CSRs have no way of knowing what is happening in dispatch.

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