Product: Verizon Bundle Installation Clear all filters (4 of 4 reviews match)
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1.3
Details
I was F-in floored at how rude she was about the whole thing. Returned my equipment a few days later to a Verizon Store my self & got a receipt, can't trust them to mail it to them, equipment would have somehow come up missing and they would be billing me for that...
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Author
Service
Verizon Bundle Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #1249819 is a subjective opinion of poster.
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Verizon - Very unprofessional technician

1.0
Details
They give me date and time for the installation between 10 am - 12 noon nobody show up. No phone call no e-mail about what happened. I decided to call Verizon customer service to find out what going but I don’t get any good answer. A very poor customer service I experienced.
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Author
Location
Honolulu, Hawaii
Service
Verizon Bundle Installation
Reason of review
Order processing issue
Review #1177389 is a subjective opinion of poster.
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Verizon - New customer

3.0
Details
Yesterday signed up for Fios on phone and was told installation cost was $99.only to find out other neighbors and friends signed up with installation fee waived. This morning called and was offered lower installation price of $50. Again some are paying 0 and now mine is still a cost of $50. Verizon now tells me it is because I want to keep my telephone number, so I check with friends again and they are also keeping their original phone numbers. I live in senior community and I am getting very uncomfortable with what is going on with Fios operations. I am ready to just keep what I have. Saying goes you know what you have and you don’t know what you are getting. Also I need to trust a company so I can deal fairly with them, and already I am suspicious.
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Author
Location
Avon, Indiana
Service
Verizon Bundle Installation
Reason of review
Order processing issue
Loss
$99
Preferred solution
Let the company propose a solution
Review #1115891 is a subjective opinion of poster.
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Verizon - Worst customer service ever experienced

1.0
Details
We were supposed to have fios installed yesterday between 10 and 12. A tech didn't show. We called and were told all is fine and they'll be there. No one called or showed. We call around 530 wait for an hour to speak with someone. She figures out that the person with service before us just suspended their account and it needed cancelled. If it was cancelled that day she said they could come install tomorrow no problem. We knew the previous person and no problem. We call that night and the girl had no clue what was going on and said no one can come for over a week. We asked to speak with a supervisor and they were to call back and never did. We call this morning and the womanwas so rude saying it was our fault. Mind you we got a voicemail 2 days before the scheduled install saying more info was needed and we did call right back and were told everything was fine. We are being told by this rude woman they are not at fault and that we have to wait 5 days for a tech. We talk to a supervisor who would not admit fault on their part and that we just have to wait. Evem though we already waited over a week beforehand. Their employees obviously don't know how to perform their jobs and the way this was handled is unacceptable. We have no option but to stay with them and they know this. The right thing to do would be to send a tech out today because it is their fault. Most rude company i have ever dealt with.
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Author
Service
Verizon Bundle Installation
Reason of review
Poor customer service
Review #1097633 is a subjective opinion of poster.