I signed up for the Verizon Bundle about a year ago, thinking it would save me money. After noticing a NFL direct ticket charge $49.99 on my bill, I called to try and get it removed. First let me say when you call 1-800-Verizon, you get a phone maze that is worst than any I have ever tried to navigate through. Once you do get a real person (Average for me was about 15 minutes of phone mazing) you get someone who barely speaks english or that you cannot understand over 1/2 the time. If you have ever called Verizon just once, you know what I am talking about.
So once I got through (It took me a few tries) I was told I could not remove the charge because the season already started. I explained I never asked for NFL direct ticket or wanted it, and they said it's part of the promo. So, I decided to cancel my 'bundle' except for my internet.
After, another 30 minutes of 'cancelling' I was all set, no more home phone, no more direct TV, no more bundle, just $24.99 a month for internet.
Only when I arrived home on Friday, surprise, my internet was cut off. I tried calling Verizon but they were already closed. (This was after you get through the 15 minute phone maze again, only to be told that they were closed- thanks.
I called again Saturday Morning to be told that I'd need to open a new account because my old one was 'cancelled' at my request. They wanted to check my credit score which I did not want them to do because I'm buying a house.
Long story short, 1 hour and 23 minutes later (Yes I timed it) I had a 'new' order with 'new' service for my internet which I've had for over a year.
As soon as I move, I'll be cancelling my internet service, and I'll have to pay some new contract fee which I don't want, but I don't have a choice because I didn't have time to wait to get another company to come hook up my internet. I needed it for work and hope it will be turned on today when I get home or I'm going to be even more upset.
I will NEVER use verizon again. Ever.
Product or Service Mentioned: Verizon Bundle.