Had the same issue for over 1yr and 6months.Signed contract saying one price yet every month they send a higher bill.
They have even gone as far as to lie just to get me off the phone. I've talked to people in Texas, Washington, Florida etc. No "representative" even looks at the notes in front of them. Then when I ask to talk to the person I delt with the prior month they either "lose my connection" or transfer me to a department that has nothing to do with billing.
If a lawsuit ever happens count me in to be in the front row.
The people need to step up and take this company down!
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Verizon. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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