Not resolved
Coverage Area
Diversity of Products or Services
Product or Service Quality

I got a letter from Verizon to renew service. Called the number, spoke to a person.

He told us we could get a service for $$. Then we asked about an upgrade. He said, "let me talk to my manager" He came back with $$ for the upgrade service. I opened an email day later and it was for the same service that I have, not the upgrade.

I finally get someone in billing, telling me there was nothing to do. I ask for a supervisor.

She tells me that there is nothing she can do because they have no control of vendor. Now, I have no choice with other services.

Reason of review: Poor customer service.

Monetary Loss: $119.

Preferred solution: Price reduction.

I liked: Bundle services.

I didn't like: Customer service, Bait and switch.

Company wrote 0 private or public responses to the review from Oct 15, 2015.
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