I got a letter from Verizon to renew service. Called the number, spoke to a person.
He told us we could get a service for $$. Then we asked about an upgrade. He said, "let me talk to my manager" He came back with $$ for the upgrade service. I opened an email day later and it was for the same service that I have, not the upgrade.
I finally get someone in billing, telling me there was nothing to do. I ask for a supervisor.
She tells me that there is nothing she can do because they have no control of vendor. Now, I have no choice with other services.
Reason of review: Poor customer service.
Monetary Loss: $119.
Preferred solution: Price reduction.
I liked: Bundle services.
I didn't like: Customer service, Bait and switch.