177 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments

I received a Verizon text message out of the blue saying, "You have successfully subscribed to a RLF BNDL." I have no idea what they are talking about. I didn't subscribe to anything!

I have a no frills phone that I keep for emergencies but otherwise don't use.

I tried calling Verizon. After being stuck in their telephone hamster wheel and hung up on several times I was finally processed through to a Representative. She told me she couldn't help me and would have to transfer me to another Rep. After holding on for 43 minutes the call disconnected.

I tried calling back. But I was caught in their telephone hamster wheel again. I input all the info they asked for, then was told, "Sorry we can't help you, good-bye." And the call disconnected. I tried over and over and over again with the same result.

Then Verizon began sending me a string of text msgs. to visit https.m.vzw.com using the app. I have a very old no frills phone and cannot add an app, nor do I need to manage my acct.

I just need to know what a RLF BNDL is and why they arbitrarily added it to my account! And I need them to correct their error and take it off.

In my experience--Worse Customer Service Ever!!!!

Product or Service Mentioned: Verizon Account.

Preferred solution: Need the RFL BNDL to be removed from my account, and I'd like to know what it is and why they added it without authorization..

Verizon Cons: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Verizon Reviews

  1. 595 reviews
  2. 269 reviews
  3. 142 reviews
  4. 30 reviews
  5. 16 reviews
Verizon reviews