Verizon Apple Cell Phone Upgrade Reviews

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I went to Verizon store with and iPhone 5 that is not working and the store rep told me that it's under warranty so he ordered me a new one. When I got the new one they told me to send the old one back. I did. 2 weeks later they email me and told me that oh by the way the phone is not under warranty, we are not going to send the old one back and you will be charged 299. I called and spent numerous hours with the 'robotic' human and still...
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