Product: Verizon Account Clear all filters (135 of 135 reviews match)
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I original purchased a jet-pack for the Verizon Store in Starke, FL. This was a very experienced, knowledgeable and courteous staff. After I left AT&T, I went to the Verizon store on 13th street. I brought in my phone and tablet from AT&T to turn them in as part of...
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1.1
Product
Verizon Account
I didn't like
  • Guarantees
  • Service
  • Bad attitudes
#1142853
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We have a company account under Verizon, I called the customer service to update the point of contact on the account, because all of the 3 contacts are no longer works with the company. He told me that he can't make such change unless one of the verifies the email. I...
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Product
Verizon Account
#1138653
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I used Verizon service one week, they charged me for whole month service fee. Their customer service rep. told me, even I used one day over my billing cycle, their will charge me for the whole month, no proration. There is nothing CS can do for me since that is on...
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3.2
Product
Verizon Account
I didn't like
  • Price and their bill
#1137083
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Verizon - Sleazy low ball

quoted a price- a month later the bill is 100 higher
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Verizon Account
#1114093
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verizon submitted a bill of 853 on my credit report when my ssn was not even associated with this bill. they refuse give me an acct number or any info on acct since im saying not mine, but they want me to pay for it. went as far as to tell me to find person who debt...
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Anonymous
Rich

To clearify alittle, the bill posted on my credit does not belong to me. When i contacted verizon they instructed me to find the other person whos bill it was and have them wr...

2.6
Product
Verizon Account
I didn't like
  • Incompetent customer service
#1088624
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How do you dispute something BEFORE you know what it is?? So now Transunion dinged my credit 100 points!!!!! for nasty comments from Verizon?!?!? I'm guessing Verizon has a large financial stake in these credit reporting agencies in order to allow that to happen! We...
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1.0
Product
Verizon Account
#1066917
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I've spent about 3 months and countless hours on the phone trying to solve a Verizon backup problem. They converted my account from the old backup system to the new Cloud Support right in the middle of my needing to restore my files. I lost connectivity in the middle...
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Product
Verizon Account
#1005390
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They opened a sub account under my name for my son without my approval in march 2015,Verizon shut my phone off and froze my account because my son didn't pay his bill $750 a year later i told Verizon i didn't have a sub account and didn't know anything about it,well...
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Anonymous
Anonymous

Verizon is ***. They think they can do what they want because we cant do anything about it. would love to get a class action suit against them. So many complaints against them...

1.0
Product
Verizon Account
#1001607
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With a new upgrade and new number, they were supposed to cancel the old line at the same time.I'm assuming the sale representative gets some kind of commission for new line and did not cancel the old line. We had been paying for additional line for 3 months because...
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2.7
Product
Verizon Account
#932082
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Verizon Account Review

I've been a long time customer..I am beyond pissed. I was told I had a zero balance on my account & have a screenshot of that same thing. How in the same month does it go to owing $550 with a threat of shut off. Nobody can explain, only transfer from one person to another! Never again!
Product
Verizon Account
#920323
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