Not resolved

The service ordered, basic internet and regional phone at an internet rate of $39.99 was billed at $136 dollars. When attempted to cancel phone service and fix problem after several hours on the phone was told that service had been changed.

Then received another bill for $136 dollars. Have spent countless hours on phone, have been told problem was fixed several times, then receive another wrong bill. Also threatened to cut off service unless bill paid immediately.

A phone rep was rude and none have been helpful. Now I am trying to cancel my service.

Horrible experience. Don't use Verizon.

Product or Service Mentioned: Verizon Phone Service.

Monetary Loss: $136.

Company wrote 0 private or public responses to the review from Apr 27, 2012.
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You shouldn't have paid it. You should always follow these steps:

Step 1. Contact a customer service rep from the company, get the name of the person with whom you are speaking and tell them your issue (billing errors, dropped calls, lack of service area coverage, etc.). If the employee refuses to give his/her name, ask for the employee number.

Step 2. When they insist that you must pay the early termination fee, tell them that it is your intention to appeal the fee.

Step 3. Tell them to enter the details of your issue in their "notes." Every customer has an account which contains a section for notes.

Step 4. Request that they give you the contact information of the regulatory agency who oversees appeals (every state is different). If they refuse to tell you (yes, we have heard of reps doing this), then file your complaint directly with the FCC. This link will bring you to their site and take you through the process. If you are having issues with wireline services (DSL, residential service, business service, etc.), then contact the regulatory commission in your state by following this link.

Step 5. Fax Verizon a letter which describes in detail the reason you will be dropping their service and that you will not be paying the early termination fee. DO NOT SEND/FAX THE LETTER TO THE BILLING LOCATION. Instead, it must be sent to the rep or else they may have no record of it (confirm receipt of the fax by following up with a phone call in the next 48 hours).

Step 6. Contact the state regulating agency and send/fax a copy of your letter to them.

At this point you are completely protected from Verizon taking any action whatsoever against you until the regulator makes a decision regarding your appeal. It is ILLEGAL for Verizon or any other telecom company to damage your credit while this is in process.


I was charged for a full triple package plus the newly ordered land line only. The bill is $295.40 for a month of landline service only. The rep told me I had to pay it to keep my phone on and the account would be credited with 193.97.

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