After a five week ordeal w/techs to try and fix my USB broadband card, I contacted customer service to adjust my bill! Keep in mind that in one day I had 238 min. on one set of calls that droped 3 times. Now remember you only get credit for ONE min. on droped calls. This is a direct line to verizon techs (800-951-2351)and(866-298-5373). I was instructed by verizon techs to use these numbers to for calls to continue with the same tech. so I didn't have to start all over again with another (that only happened 7 differnt times........on *611 ya... you know 20min to connect 20min to explain the problem and then 40min~80min for the new tec. to read out of his/her book of trouble shooting.Not solving the problem.)Anyway to make long story short ,I finely got a tech that was able to fix the problem!!!!!!!!!!(thanks again BELTON,#4601)----replacing the USB720 GO FIGURE.At this time I had in 3wks (40hrs) of my time involved.Well, now get this, the first replacement(like 80% of verizon employee's) didn't WORK!!!! Because verizon was out of USB720's(rebuilt) I was giving a UM150.It works fine. (again the short verion)this took 2wks. for the UM150 to find me and my computer.Most people would have giving up by now and I think thats what verizon banks on.(I mean BANKS the "noun" as in deposites)
Thats the back ground,now comes the insanity.BILLING!!!!!First the cell ph.,because I went over my minutes using the the 866&800 numbers talking w/verizon techs(238min in one day)Per verizon employee's.This resulted in in $20+ on my bill.It took over an hour to *** of my bill.The reason I was given by a verizon superviser for not being able to *** the charge was "it was my choice to call those numbers(866,800) instead of *666 woopsssss!!!!! I mean *611 number.The credit, after some rather intence laungue was given.
Now the USB broadband.I was given a 77.6% credit for not being able use the USB720 for over 2 months. The key word "USE".That means when I want to for more than 7min at a time.And not just at surtain times during the day.Keep in mind I had over 40hrs w/techs and the new UM150 works just fine.Again I was told by the verizon superviser"I cant give you credit for time you used the USB720"I told her again that 90% of the usage was with a verizon TECH tring to fix a verizon problem.What Part of USAGE could she NOT GET!
Thank You corporate America for taking our money and providing such great service!And remember were not happy until your unhappy