Fords, New Jersey
Not resolved
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Reported landline with no dt on 9 June.Told repairman would be there at 0800 on 12 June.

Repairman proved trouble into cable as open pair. At 1200 told me he would send a ticket to get CO switchman to move line equipment to new pair. At 1700 hrs with still no dt, called verizon repair. After 10 min on hold, told trouble was fixed.

Still no DT. Called again, after 15 mins on hold told trouble was fixed per ticket. I told them it was not. Repair tech got on circuit and said it was open out.

No kidding! Cross connection in CO was never moved to new pair. I was then told next appointment for repair was 19th of June.

This after I was told trouble was fixed.Verizon is without a doubt the WORST when it comes to customer service.

Review about: Verizon Phone Service.

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