I've had and been battling with Verison DSL customer service for almost a year.
The whole time that we've had this service, we have been charged for 2 accounts.
Every month, when the billing is directly withdrawn from our checking account, we call customer service and it's the same song-and-dance.
The customer service sucks. When we first started our service, we had nothing but problems with connections.
They finally got it taken care of but the billing is a total scam.
In the remote area of South east Texas we live in, Verison is the only option. Believe me, we have explored others.
But, my wife is in school online and we need a connection so we have to endure the thievery.
Everyone I have talked to in this area that has had Verison has had the same problem with the billing dept.
If you have ANY other options for internet service in your area, take them, even though they may be more expensive.
It will be cheaper in the long run.
No agency, such as the BBB, will help. I'm sure Verison has covered themselves there.
Product or Service Mentioned: Verizon Internet Service.