State: Utah Clear all filters (6 of 2401 reviews match)

Short Review on June 16, 2016

Your billing department sucks. My bill has been messed up since March and they dont care at all.
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Price, Utah
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After multiple phone calls to Verizon Customer Service to economically and efficiently disconnect service after my contract, I was misinformed, lied to and cheated on my final bill. Shame on you Verizon for your lack of integrity. Customer service told me to wait...
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I liked
  • Great coverage
I didn't like
  • Lies about termination process
  • Incompetent customer service
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When purchasing a new phone to replace a damaged old phone, I purchased the new phone on-line. I was a little uneasy when I was given only 2 choices concerning the new phone, did I want a new line or 2 upgrade service? Well neither one, really. The chat person who...
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I moved to Plano Texas; the only option for internet service available to me at my rental was Verizon FIOS internet. I paid through the nose for it. Service worked fine, no complaints about that. My complaints are aobut Verizon's shoddy customer service. I never...
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cl***ic (FiOS TSR)

wow Anonymous, way to be an *** to one of our customers. Why don\'t you be a man and state a name? You sure aren\'t helping our reputation any. I can\'t say much for cance...


I work for verizon fios. Maybe you should read your it clearly states that YOU agreed to a contract. We do not waive ETFs for moves, only death,...

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I so tired of the customer service at Verizon. I wanted to add a line to my family plan. Easy as told by several agents. It was an existing Verizon line and everytime I would be put on hold or transferred to their assumption of liability (and I completed this), I...
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Stephen Hill

Is there any way that you couls help me in finding a ops. manual for a Motorola ST7868 Phone..Steve


This just seems outlandish...Two hours on hold!? Theres a direct number for assumption of liability that would be provided, plus those calls aren\'t blind transferred like tha...

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I signed a 2 yr contract under the agreement that I would have a 30day trial of the phone and its services. I traded in my phone for the new oyager. Its now day 2 and after deciding that all of the functions I would like adding to my phone worked out too costly for me,...
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I love diamond wireless

diamond wireless is great I have been buying from them for years I use too live in Utah and I was suprised they were in Texas too They always sell phones cheaper then corporat...

Not Pleased

In December 2009, I purchased a phone and a plan from Diamond Wireless, a kiosk in the local mall, not realizing that it was not Verizon itself. I was quite clear with the sa...

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