Our internet went out, we called and reported it and they shut our internet completely off and sent a technician to add a new line, not what we needed! Mixed up our accounts and said it would be fixed the following day.
Did not happen, called again, same thing, did not happen. All in all, we were given 8 dates and nobody ever came. Took off work and spent several hours on the phone. As of now we still have no service.
Today alone I got 3 different times that it would be on by. I was refused a supervisor until I demanded it, then he was as helpful as everyone before him.
I have been lied to, placated and treated like a moron. The most unprofessional company I have ever dealt with!
Product or Service Mentioned: Verizon Technical Support.
Reason of review: Bad quality.