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Had to closed my residential account sine I was moving and they do not offer services on my new address.They told me to suspend it until I move (October 2016).

After I finally moved called to close the account, sent the equipment. Weeks later received a bill for $400.00 and when I called CS, the representative could not find out why and promised to call me back. He never did and weeks later, a get a letter from a collection agency. When I called again, they said there was a note that I refused the service that they offer on my new address.

Worst customer service and not professional at all, do not treat you with the same respect you treat them.

I even emailed John G.Stratton, Exec/VP and President of Operations and never heard anything back either, which explains why CS acts like that.

Review about: Verizon Fios Bundle.

Review #1005152 is a subjective opinion of a user.

PRODUCT OR SERVICE Verizon Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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