0 comments
Not resolved

Had to closed my residential account sine I was moving and they do not offer services on my new address.They told me to suspend it until I move (October 2016).

After I finally moved called to close the account, sent the equipment. Weeks later received a bill for $400.00 and when I called CS, the representative could not find out why and promised to call me back. He never did and weeks later, a get a letter from a collection agency. When I called again, they said there was a note that I refused the service that they offer on my new address.

Worst customer service and not professional at all, do not treat you with the same respect you treat them.

I even emailed John G.Stratton, Exec/VP and President of Operations and never heard anything back either, which explains why CS acts like that.

Review about: Verizon Fios Bundle.

Review #1005152 is a subjective opinion of a user.

PRODUCT OR SERVICE
Verizon Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Verizon?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I have ordered a home phone service to be added to my Verizon double play. I requested a phone only for one month and to be cancelled anytime. For the..." Read more
"After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998..." Read more
"I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more
" 2 hours and counting and still on the phone with customer service and live chat online at same time, now with Kumar. First was Denzel, then Harish. Kumar is..." Read more
"I've been looking for a chance to buy such this pink knife. On other sites I can buy this model but only in other different colours. And finally only on..." Read more
"Sent this letter to Evol, plus posted it through their contact link on their website. Four months later, no response of any kind! Evol Foods, 1845 Range St., Boulder, CO..." Read more
"I purchased cabinets for my kitchen ~11 years ago. Within the first few months of installation, I began to notice slight crackling on the face of the cabinets, and the..." Read more
"I typed into google to buy tickets to see brisbane bronocos. The first website to show up was Viagogo. The website states..Concert & Sports Tickets at viagogo. Firstly it does..." Read more