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I initially ordered 2 phones and 2 plans from Tele sales. The I phone 13 Pro had to be ordered, and the I phone 13 was in stock at a local Verizon store.

I initially attempted to set it up yesterday after picking it up at the store. I was able to transfer my information from one I phone to the other, but had no way to activate it. Customer service was already closed. I I tried the texting assistant, they informed me I needed to contact customer service tomorrow, which is today.

I did call and was on the phone 2.5 hours and after 6 different people no one could activate it. The last thing they said was to take it to the store, not sure what they could do, that support or tele sales could not. I out of frustration just canceled my order and plans . They want to charge me 50 dollars for for a restocking fee, for a phone they sell and could not activate.

I did pay the taxes of 198.

I will most likely contact my bank and let them fight it out. But buyer beware

User's recommendation: Try AT&T.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Verizon Pros: Good coverage.

Verizon Cons: Horrible customer service.

Location: 2818 West University Drive, Denton, TX 76201

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