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Update by user Oct 22, 2021
Company fixed the issue and I have been provided with full refund.
Update by user Sep 21, 2021
I've called Verizon four times. With each call they promise the promotion will be honored and that they will correct the problem. Nothing has been resolved.
Original review posted by user Sep 21, 2021
I transferred service from ATT to Verizon to take advantage of an iPhone 12 Trade in promotion. I followed the steps for the offer, returned my ATT Apple Phone in perfect condition.
Verizon did not honor their promotion.
I have call Verizon four times and received promises their problem would be corrected. They still have not honored their promotion.
User's recommendation: Be careful with Verizon. Do not trust their customer service!
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.
Verizon Pros: Good coverage.
Verizon Cons: Steal your money, Bad customer service, Do not honor promotional offers.
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