I have used Verizon since the '80's. They used to be good.
They sold me a phone that didn't work and replaced it with a refurbished useless phone. I'm on my 5th phone. Verizon wouldn't put me into a different brand - even if I bought a different phone which I was willing to do. They wanted me to start with a new 2-year contract which I wasn't willing to do just in case all the phones they sell are garbage.
I've been a good, solid customer for decades. Never again. I will go without a cell phone before I'll get treated that way. No company numbers get you to the corporate offices and the stores say they don't have a way to call them, either.
No way to do business.
Too clandestine and crooked for me....