5920 Mobile Hwy, Pensacola, FL 32526, USA
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bought an LG "prepaid" phone for my son for christmas this year. just tried to activate it.

i'm required to choose a monthly plan which i will be billed monthly for. that is NOT prepaid. prepaid is "buying minutes". and if i dont need the phone at any given time then i can just not buy any minutes until i need it again.

thats what prepaid is. if i agree to a monthly bill then that is just getting a verizon billed monthly plan. i didnt ask for a plan. i wanted prepaid minutes and was assured that this is what i was getting.

i was lied to and tricked. and they phone activation number is automated and just hangs up on you. the website is useless for help because there are no help options, only "choose a plan". you guys are trash and this is why you are bleeding customers to t-mobile.

i will be getting a refund for the device and the unusable minutes i purchased.

but its already cost my son a christmas gift he was looking forward to. thanks you greedy trash.

Product or Service Mentioned: Verizon Phone Plan.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

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Sorry but that IS prepaid. The whole buying minutes is probably found with different companies.

Every prepaid out now is you buy the phone and the plan but you pay monthly! If you don’t want the phone don’t use it or if you don’t want to pay next month down. No bill to pay because it’s up to you.

They even sell the cards at Walmart and you can pick the plan you use. Your misconception of the prepaid system isn’t Verizon’s fault and you should of asked how their prepaid worked.

to Anonymous #1654110

yup got it right there, I am unaware of any company that sells by the minute. we are also not bleeding any customers away to anyone. I have been working here for a year and I can count on one hand the number of people I have ended services with and I have converted over 500 new lines of service.

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