bought an LG "prepaid" phone for my son for christmas this year. just tried to activate it.
i'm required to choose a monthly plan which i will be billed monthly for. that is NOT prepaid. prepaid is "buying minutes". and if i dont need the phone at any given time then i can just not buy any minutes until i need it again.
thats what prepaid is. if i agree to a monthly bill then that is just getting a verizon billed monthly plan. i didnt ask for a plan. i wanted prepaid minutes and was assured that this is what i was getting.
i was lied to and tricked. and they phone activation number is automated and just hangs up on you. the website is useless for help because there are no help options, only "choose a plan". you guys are trash and this is why you are bleeding customers to t-mobile.
i will be getting a refund for the device and the unusable minutes i purchased.
but its already cost my son a christmas gift he was looking forward to. thanks you greedy trash.
Product or Service Mentioned: Verizon Phone Plan.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.