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We had constant trouble with Verizon local store in Irving Texas. The people on store are rude and very insulting. I had a LG G3 phone that started showing "no sim Card" after the recent update. The representative told me that the phone was bad and wanted me to buy a...
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1.6
I liked
  • Real verizon supprt
#918437
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Verizon Mobile Phone Service Review

I was trying add line no reason flag my account
#911132
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Verizon Website Deceptive Marketing
Jessica: Hi! How can I help you today? You: I see that their is a waived $20 upgrade fee if I order online, but when I go to checkout it shows a $40 upgrade fee. What gives? False advertisement? Jessica: Welcome to Verizon Wireless Sales chat! Jessica: Whom do I have...
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Anonymous
Anonymous

Having spent some time in customer service for a phone company, I usually side with the customers (I also picked up a habit of reading through complaint sites; what can I say,...

2.2
#879493
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Jetpack doesn't work properly. Paid upgrade for newer box but sent same one I already had. Restock fee $35. Charged for extra gigs because of defective card. Tried to charge me $75 but I said no so they tried $35 and I said no so they charged me $25. Said I needed...
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1.3
I didn't like
  • Customer service and internet strength
  • Inability to assist after 6 reps and 6 repeated explanations
#870434
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I don't know anymore where / how to pay bills. Everything was nicely organized in Verizon. Now all I see are ads that don't matter -- no "PAY MY BILL" option. Who did this formatting of the online accounts and omitted the fact that payments are more important than...
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2.6
#861002
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I bought a verizon prepaid card.my phone is a verzon phone.my carrier is not.i cant use the verizon card on my phone.i cant get a refund.i have no use for this card.i bought the wrong card. Pin has not been scratched .
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Anonymous
Anonymous

You need to purchase the phone card that is supported by your carrier. The employee should have informed you that all phone and gift cards are not refundable after purchase. A...

4.0
#852483
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It appears that Verizon has contracted all their technical support outside the US as the support person I engaged spoke very poor English and had very little skill and knowledge as she was reading a troubleshooting handbook you could tell. This is insane. We do not pay...
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1.0
I didn't like
  • No resolution to poor service
#806583
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Called to Verizon about fife times during 20 days since cancelled FiOS. Every time was loosing more than hour to communicate with customer service rep. They were always laying by confirming that boxes and labels are shipped to me. Never received them. With such kind of...
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2.0
I liked
  • Actual products
I didn't like
  • No complaint contact phone
  • Fraudulent tactics
  • Takes many hours on the phone to get nowhere
#768469
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Verizon Tv Service Review

Verizon has been telling us that our service would be back on since Saturday it is now Thursday night New Years Eve and we cannot even watch TV at midnight - this is the worst company ever !!!
1.5
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
#761914
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HAD SERVICE WITH VERIZON FOR 10YEARS TV,INTERNET,PHONE AND CELLPHONES,,,THEN CAME 1 DAY WHEN SERVICE WENT OUT,EVERYTHING.........TOOK 1WEEK TO GET SERVICE BACK WAS '''LIED''' TO BY VERIZON CUSTOMER SERVICE,,,REASON WHY I KNOW THIS IS WHAT WAS SAID,,AND WHEN SERVICE GUY...
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Anonymous
Anonymous

Amen same thing happened to us ridiculous.

I liked
  • Dealing with a bunch of lying polecats
I didn't like
  • Liarsli
#745363
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