Richmond, Kentucky
Resolved
1.3
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Update by user Dec 27, 2018

I moved to a different location so i can do my work that has four bars instead of one bar. If you talk to their service reps they will tell you they are not responsible for barriers such as walls, trees, etc but will not explain why even using a signal booster does not change the picture with the booster on or off.

They are basically winging it and know they do not have to show proof or data about their lack of service. How about adding a tool on the myVerizon to help diagnose what the actual signal strength is? Why is the dbMeter hidden from view with the bars basically being a useless indicator? How about adding some help about how to diagnose signal booster performance in general?

Or training your service reps to tell what can be done to decide the issue?

I could go on and on but there are many engineers working there who can come up with user friendly guidance to improve things if they are asked. Ping me if you care Verizon, I have over four years of use cases to run by you on what is wrong from a user perspective!

Original review posted by user Dec 27, 2018

I just changed to a 2gb plan because I did not need unlimited data only to find that my hotspot connection keeps getting throttled by the greedy psychopaths running their business even though I have only used 25% of my allotted data. The result is that I am a thousand miles away from my office connection and can not even login to our systems to get my job done.

This is not the first time the greedy little gouls running the show there advertise the moon and the stars but provide an unworkable bandwidth to their clients. This relationship has been going on for years and caused me to lose my previous job of many years as I was not able to deliver reliably working away from the office. Multiple complaints and service requests to them followed by FCC complaints for false adverisi g went no where.

There are no other choices as the ones who run FCC are also the maniacs who worked there and caused this problem to begin with.

How can we compete as a nation if these monopolies continue to thrive at the expense of lost productivity and lost jobs?

Writing this from my jittering Verizon phone as the personal hotspot notification keeps popping and dropping off due to bad or no connection right here in the middle of downtown USA.

Product or Service Mentioned: Verizon Phone Service.

Reason of review: Bad quality.

Verizon Pros: Connectivity hotspot.

Verizon Cons: Not having a reliable hotspot connection, Not being able to diagnose hotspot issues, Repeatedly getting no support, Having their lawyer call me, Being evasive and vague about my issue when i ask for help.

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