The exact same thing happened to me. We live in a rural area, and we use a MI-FI wireless connection.
After going to the new unlimited plan, we decided to purchase a smart TV so we could take advantage of streaming that we couldn't do before because of data limits. Now, after about four days on a new cycle, we are pasted 10 GBs and Verizon slowed our speed to what was supposed to be 3G. It's more like dial-up. And Verizon expects us to deal with that for the remaining 26 days of the cycle.
It's surreal. I suspect Verizon went to the unlimite plan because they were losing customers to other companies, but they are not capable of handling the increased date use that comes with streaming. We stream content about 2 hours a day, but the GB usage is very high. That can't be considered overuse of data when I only stream 2 hours a day.
And yet, Verizon sent a messge scolding those who overuse data on the unlimited plan. Don't know what the answer is, but I am not happy.
And I'll bet millions of other customers are dealing with this problem. I know one thing for sure, I can't live with dial-up speed for most of my monthly cycle.
Product or Service Mentioned: Verizon Phone Plan.
Reason of review: Not as described.
Preferred solution: Let the company propose a solution.