State: Texas City: Dallas Clear all filters (45 of 2196 reviews match)
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Verizon Website Deceptive Marketing
Jessica: Hi! How can I help you today? You: I see that their is a waived $20 upgrade fee if I order online, but when I go to checkout it shows a $40 upgrade fee. What gives? False advertisement? Jessica: Welcome to Verizon Wireless Sales chat! Jessica: Whom do I have...
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Anonymous
Anonymous

Having spent some time in customer service for a phone company, I usually side with the customers (I also picked up a habit of reading through complaint sites; what can I say,...

2.2
#879493
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Jetpack doesn't work properly. Paid upgrade for newer box but sent same one I already had. Restock fee $35. Charged for extra gigs because of defective card. Tried to charge me $75 but I said no so they tried $35 and I said no so they charged me $25. Said I needed...
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1.3
I didn't like
  • Customer service and internet strength
  • Inability to assist after 6 reps and 6 repeated explanations
#870434
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Called to Verizon about fife times during 20 days since cancelled FiOS. Every time was loosing more than hour to communicate with customer service rep. They were always laying by confirming that boxes and labels are shipped to me. Never received them. With such kind of...
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2.0
I liked
  • Actual products
I didn't like
  • Fraudulent tactics
  • No complaint contact phone
  • Takes many hours on the phone to get nowhere
#768469
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Verizon Mobile Phone Service Review

Verizon
#911132
I was trying add line no reason flag my account
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I close my account with verizon, and request a final bill, which they send me and after paying it in full, they send me to collection for a another bill that the said I owe, I can't argue with them and their harassment so I chose to pay the extra $236.83 wishing they...
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#621807
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Verizon phone service is spotty at best. They have not resolved a phone issue that has been going on for months. They wont fully resolve the issue even though we have the warranty on the wiring on the house! My wife called, they put her on hold and then hung up on...
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1.0
#545186
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Thank you Verizon for the new TV Guide. WOW. Now we have 7 lines on the screen instead of 10, and half of that is advertising. Why don't you just print a giant advertisement on, say a tire, and have someone come by the houses of your customers and shove it up our...
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1.8
#544288
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Case 1: The Verizon guide for the TV used to be 9 or 10 lines. Kind of a just-the-facts list of what's on TV when. Movies were brown, series were blue, events were green. First, to "improve" the guide, they added lines of advertising in the channel menu for on demand...
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2.3
#544281
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I've had Verizon for several years, and FiOS has been installed here during that time. It's fast, but... 1. The cheezy little web page Verizon allowed was deleted....bill goes up. 2. Limited to 10 call blocking numbers 3. Limited to 25 email spam filters 4. Verizon...
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#525656
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I have a Verizon home bundle and FIOS. The first two months the wireless internet speeds were fast as expected at an advertised 50Mg speed. The past few weeks the speed is visibly degraded and service crashes frequently. 4 times in the past hour on Sat. June 21st...
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Anonymous
Anonymous

I had verizon Fios installed for my Business. I was told my bill would be 131.99 a month. Little did I know that verizon charges close to half 60.00 extra for taxes and fees!...

#500734
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I had renewed my Verizon Fios contract for another 2 years before the existing contract run out with the promise that I will get a $300 gift card. I'd been calling customer service about my gift card and was told that its in the mail. The last call on 5/26/14 was told...
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Anonymous
Hillary P

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these...

#492891
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