State: California City: Los Angeles Clear all filters (69 of 2133 reviews match)
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I am getting out of Verizon. AOL e-mail screen design back to the 80s, pathetic. You guys at the design table think that we are in the middle ages....you are really pathetic and very sad for the American enterprise philosophy. I don't wont to come close to understand...
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1.0
I liked
  • Sucked
#814605
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I made an appointment to have FiOS connected at my new apartment. No one showed up and I spent a combined 2.5 hours on the phone trying to figure out what was going on and get the issue resolved. They said they couldn't connect me because the old tenant hadn't...
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When I turned off my Fios service after three months of trying to get them to reduce my bill by changing my home plan which they never did i told them to cut it off. This was on May 28th and this is when the harassment begins; first the continued phone calls asking...
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Verizon Fios Internet Service Review

#938169
1.0
Yes I too have been baited and switched by Verizon. I was quoted one amount by door to door rep. Then my first month's bill arrived it was over $200!!!! I called and canceled service immediately! I sent them a payment for quoted amount $90 yet I still have a negative mark on my credit report thanks to the dishonest and crooked dealings of Verizon!!!
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Verizon Manager Review

#836453
3.7
Verizon pulled and typical car sales man bait and switch on long time customer. Worst, they blamed it on the phone carrier. With a family plan of 7, it is unacceptable. Store manager was too worried about money rather then doing the right thing.
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Verizon Internet Service Review

#807156
After 2 weeks of attempting to have a tech install our internet and phone and having 3 different no shows from the technician i cancelled my service. They were quick to take the 250$ deposit out of my account, but not so quick to follow thru with my service. The worst experience i have ever had. I will tell everyone who will listen about this.
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Verizon Gift Card Review

#708682
1.0
I am one more frustrated customer that was promise a 300 visa gift card and now they are telling me I do not qualify for it. Customer service only keeps saying that because I'm getting a better discount I do not get the gift card. False promotion. Scam just to make customer switch or sign up then VERIZON DOES NOT OR WILL NOT GIVE A GIFT CARD.
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I recently had to travel to Germany for 6 days after my mother’s passing. Right before the trip, I added Verizon’s Global Data plan ($25 per 100 Mb). During my time in Germany, I received one email stating that I will be charged an additional $25 for the next 100 Mb…...
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I went from Time Warner to Verizon as I was getting over billed each month and was fed up. I was promised by Verizon's sales rep my monthly bill would be $120 (give or take a few bucks). I even have that on my contract. The first few months were ok then it jumped to...
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1.0
I didn't like
  • Incompetent customer service
#569013
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Verizon did not setup new phone, just kept disconnecting and "transferring" Jeff, Jason, Paul and Harrison are worthless employees any where. Even though I am a current customer they provided no service no answers. The website did not work at all. No one even called...
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My wife and I separated amicably. She and I have contacted Verizon no fewer than ten (10) times trying to get service transferred over. . Over the period of two months we literally have been placed on hold, disconnected or hung up every single time. This is the WORST...
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Anonymous

Tara Oliver Hate them!! Was with Verizon when it was Cellular One. After separation I have to have permission to transfer to my own account? Subjected to a credit report plus transfer f...

rmfii

rmfii Had a similar experience with FIOS service. We did finally manage to sort it all out over the phone, but it took LITERALLY a month of calls from the two of us. Verizon Custome...

When i called verizon about why the repairman never showed i was told there was never one scheduled? Then why was i told fri when i called they sched one? I sat on the phone for over an hour asking for a supervisor only to be refused several times. After an hour im...
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While I was out of town a Verizon salesman convinced my wife we could save a ton of money by changing our land lines to Verizon Home Phone Boxes. When I returned from my trip I found two phones and was told we need to move our current land line numbers to these new...
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Contact Verizon

Headquarters Address:
General Correspondence
140 West Street
New York, NY 10007
Phone:
(800) 837-4966
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Verizon was charging me for their internet service after I moved out of my apartment and canceled my service. It took MULTIPLE phone calls to get everything straightened out and by the end of it they apologized for the glitch they called it, then "credited" my account...
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hambuk

hambuk If you are just now finding out that Verizon is a money driven, cold and uncaring company, you must be out of touch. Verizon could not care less about you but, around here any...