With a new upgrade and new number, they were supposed to cancel the old line at the same time. I'm assuming the sale representative gets some kind of commission for new line and did not cancel the old line.
We had been paying for additional line for 3 months because they ALSO made the bill electronic so no copies of charges were mailed. Called them to dispute the charges and said they could only remove it for the month that i'm calling for. I had to state that the line was clearly not being used at all and that's when they reversed the charges for the 3 months.
Now the extra line is still on the statement for this month and are refusing to remove it since the account was closed after this billing cycle and can't see if it was being used or not. They cause so much work for the customer to have to do in order to fix it.
Product or Service Mentioned: Verizon Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.