Melissa K Bso

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Verified Reviewer

I'm pissed off

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Can't put card in to pay. Because the bank is down online. Her service shut off. Left her no phone. So I put new in and it won't let me.
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Loss:
$10

Preferred solution: The card accepted for the service to be turned on

User's recommendation: Would be nice to be able to pay with how many cards you need to if bank is down

Anonymous
map-marker Chicago, Illinois

Problem with hot spot

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Still paying for one of the hot spots that is not working and you were not able to help fix! Still unhappy with you. Still need 708-305-**** hot spot fixed!!!
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User's recommendation: This is bull!

Karen K Aco
map-marker Athens, Attica

No response to phone call

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I was pickpocketed in Athens and am using a friends phone to try and reach you. I want to cancel service on my stolen phone
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Loss:
$400
Cons:
  • Not answering my problem

Preferred solution: Cancellation of my phone

Ahmed A Eya

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Billing

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My experience with Verizon's in-building customer service has been extremely disappointing. I wouldn't recommend Verizon to any of my family members or friends . They seem to charge unpredictable amounts, and my bills have varied significantly each month. I'm considering switching back to my old service, as Verizon, which was once one of the best, now falls short and deserves a negative rating.
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User's recommendation: Stay with your current provider

Nicholas E Zfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** customer service

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I recently purchased a tablet for my business and, upon attempting to activate it at home, faced unexpected difficulties. In an effort to seek assistance, I visited the Hesperia store, where regrettably, the customer service experience fell below my expectations.

During my visit, I felt a lack of professionalism from the customer service representative, as there were loud distractions from other employees in the store.

Additionally, the representative seemed distracted herself, engaging in non-work-related activities on TikTok and conversing with colleagues in Spanish.

Moreover, when attempting to resolve the activation issue with the representative over the phone, I encountered discomfort when the person on the other end repeatedly referred to me as a lady. I would appreciate it if this matter could be addressed to ensure a more respectful and attentive customer service experience in the future.

I have been a loyal customer for over a decade, and the recent events have left me feeling disheartened.

I value the service your company has provided over the years, and I hope we can work together to resolve this issue promptly.

Thank you for your attention to this matter. I look forward to hearing from you soon.

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Loss:
$549

Preferred solution: Tablet activation discount

4 comments
Sparticus R

We need to report them to state and federal agencies...the more papper trails on these organized groups with a single intent...

Nicholas E Zfu
reply icon Replying to comment of Sparticus R

I told them Im feeling Gender Dysmorphia now since they tried to Identify me wrong

Guest
reply icon Replying to comment of Nicholas E Zfu

I’m sure it was an honest mistake since this was over the phone. I mean I could be equally as wrong, but for now you sound like a horrible person.

Guest
reply icon Replying to comment of Nicholas E Zfu

Mary!!!

View more comments (3)
Anonymous
map-marker Goodlettsville, Tennessee

Verizon sold me a phone and called it an upgrade

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I called in to reactivate my I-Pad . The associate said I was eligible for an upgrade for free , do you want to upgrade for free ? My answer was yes I cant return the old phone because on the paperwork it says I bought a new phone. After 56 minutes on the phone trying to sort this out I was told they would reactivate my old phone and I should return the new phone. Ive spent over 300 dollars in fees , cords, covers and phone case . And I am disappointed. I will never be under contract with verizon again after this go around
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User's recommendation: Don’t use Verizon

Anonymous
map-marker Long Beach, California

The really *** customer service.

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Using my land line, 47 minutes trying to resolve an issue with my cell phone. Then the call drops. Still waiting for a call back. This is the third time I've had this issue. The problem is on their end and they want to trouble shoot my phone...
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User's recommendation: Get a different service provider.

Clay L Ewp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newton-Le-Willows, England

They accused my business of being fraudulent and wouldn't give me a business account

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Verizon - They accused my business of being fraudulent and wouldn't give me a business account
Verizon - They accused my business of being fraudulent and wouldn't give me a business... - Image 2

My sales rep or accounts manager cuz I was trying to open a Enterprise account being that I am an Enterprise They more or less called my business fraudulent because they could not verify my many locations so they held my paperwork and I've left numerous messages with this Jordan whoever and he never had to decency to call me back on any on any front I wouldn't do business with that company now if they fell over dead ever I have 600 employees Nationwide company they're they're fraud department should be thrown out they're retarded and the sales rep he has there that wouldn't even return my call at the common decency he should be fired I would never go back to them I opened a business account a Enterprise account with AT&T right after thatThat's

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Pros:
  • No pros all cons
Cons:
  • All cons

Preferred solution: Apology

User's recommendation: Do not use them the rude and considerate and accusatory

1 comment
Guest

What constitutes calling it more/less fraudulent? I don’t work for Verizon or any similar company, but I could list probably ten documents that would confirm/deny a valid business. Probably take one business day, total time limited only by how long it took you to compile the documents.

Anonymous
map-marker Marana, Arizona

Don't trust their bills

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After I got my first bill, I spent 3 days on the phone with them trying to get it right. They finally gave me the credit they owed me.

My second bill came and it is too high. Their bill doesn't tell you what they are charging you for, it just gives you a price and says to pay it. I spent 40 minutes today, and part of my charge is $17 dollars for the insurance, which I never wanted or signed up for. They then keep asking me to jump through hoops to get thee bill right.

I am going to file a complaint with the FCC as their bill is not itemized. How many people are just paying the bill not knowing it's been added behind their backs? I will also file a complaint with my states attorney general.

I encourage every verizon (they are not worth the capitalization) to do the same! One pissed off guy!

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Jean B Lcr
map-marker Bangor, Pennsylvania

To return old phone

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Was told phone number was not in service. Tried twice . This is totally a waste of time I am not getting any where with this !!! Yet I will be charged if my old phone is not returned
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Mary Lxd

Password

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Was on messenger for nearly two hours Im so upset! They act like they know what they are doing but they just send canned questions
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Loss:
$400

Preferred solution: Help

User's recommendation: Your messenger people are not trained they all are horrible

Anonymous
map-marker Fort Worth, Texas

Verizon is getting ripped off big time

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The company that answers Verizons chat line is ripping them off. It took about any hour to make a request for some bill history older than I can see online. The chat rep (not the robot) kept asking irrelevant questions (how are you? How has your Verizon experience been?) and taking 2-5 minutes between each transmission. I would strongly recommend that Verizon have a print summary button that allows consumers to report bad customer service. And include time stamps and chat representative ID #. I wish there was an email way to submit customer complaints.
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User's recommendation: None. It’s a management issue.

Eugene T Psx

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Verified Reviewer
| map-marker Bristol, New Hampshire

Billing issue

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Took me an hour to just find a phone number that worked. Then when I tried waiting on the line like they say to do, it timed out after a minute and had to call again several times.

Then called the Verizon store where I purchased my phone and they gave me a number to call. Took a few recalls to finely get someone, they kepted handing me off to someone else. Spent 2hrs on the phone and still couldn't get my account straighten out. Finally gave up on it.

*** poor customer service. Will be canceling my account as soon as I can get into it. Never again doing business with Verizon again. Nothing but a ripoff with they're service plans.

You end up paying more than what they tell you when you pay your monthly bill. You don't even know what your paying for when you get a bill nothing is explained or itemized on the bill.

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User's recommendation: Stay away if possible. Better and cheaper services out there like straight talk. 45 a month and just as good of services than what Verizon trys to sell you for double the price if not more.

Elizabeth E Hal

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Verified Reviewer
| map-marker New York, New York

I'm pissed!!!!!

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I was low On funds last month so couldnt pay internet with Verizon. Received email about how I could make payment arrangem for 1/22/24 > Verizon cut internet off Thursday 1/18style="background-colo No explanation except they dont do pa on first payments but could/would not tell me why email if they had that policy talked to two financial serv and two supervisors
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User's recommendation: Customer service was very rude

Eugene T Psx

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Verified Reviewer

Account issue

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2 hrs on the phone trying to create an account and still hasn't gotten done this is poor service if you ask me.
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Preferred solution: Account created