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Check your bill | Verizon review

I keep calling in to try to get my bill lowered and find a different plan please help
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Review
#1759235 Review #1759235 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Tags
  • will I ever get some help

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Verified Reviewer
1.9
Details
HORRIBLE CUSTOMER SERVICE!!!!! - Verizon review
I had a phone stolen that was insured. Asurion insurance charged me a 150.dollar deductible. I had no need of this phone so it sat in the box for over a year. After I completely paid the phone and phone plan off, I sold the phone to a friend, when my friend tried to...
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Review
#1758610 Review #1758610 is a subjective opinion of poster.
Pros
  • Good coverage decent reception
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer

Don't ever use Verizon!

1.0
Details
Verizon has the worst customer service ever! I have been a longtime Verizon customer, and have been trying to renew my service. But I have gotten 10 different prices from 10 different customer service reps, supervisors who contradict the customer service reps, failures to return promised phone calls, failures to call when promised via the phone "call back" system, and just general arrogance and rudeness. Despite my trying to renew with Verizon, I am switching to Comcast because I just can't take the horrible Verizon customer service.
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Review
#1756549 Review #1756549 is a subjective opinion of poster.
Cons
  • Terrible arrogant rude and inconsistent customer service
Reason of review
Poor customer service
Preferred solution
switch to another company
Tags
  • Verizon Customer Care

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Verified Reviewer
1.0
Details
My Senior Mother got a plan from Verizon in 2016 that costs $100 per year, because she is on a fixed income and only uses her flip phone for emergency or when away from home.. She went in Sept 2019 and paid cash for her 1 year contract she is grandfathered into.. in...
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Review
#1755199 Review #1755199 is a subjective opinion of poster.
Cons
  • Not being honest
Reason of review
fraud
Loss
$100
Preferred solution
Full refund
Tags
  • Not Honoring Their Agreed Prices
I upgraded my phone back in July for a Note 9 the phone was not working properly as far as making and receiving calls they sent me a sim card only to have the same problem so back in July they sent me 2 refurbished phone and they would not stay powered on, they finally...
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Review
#1754601 Review #1754601 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Dropped calls
  • Faulty equipment
Reason of review
Return, Exchange or Cancellation Policy
Loss
$794
Preferred solution
Price reduction
Tags
  • cell-phones

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Verified Reviewer
1.0
Details
trying (STILL on hold) to actually talk to a live person in customer service!! WHY is this so difficult??
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1 comment
Anonymous
#1802826

Once upon a time Verizon Customer service was good. However, now it is crap just like most big companies.

Not enough representatives for their current base and they have adopted an inane digital assistant just like all the other companies that do not want to talk to you. Digital assistants do little but make you so frustrated you will hang up or waste time with them.

Do all company CEOs today drink the same screw you tea? I think they are all incompetent only worrying about their benefit package and stock options.

Review
#1754423 Review #1754423 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • cell phone server

PaybillPay bill | Verizon review from Riverside, Rhode Island

I don't know my pin number
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Review
#1753918 Review #1753918 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Problems with payment

Add new payment card | Verizon review from Buda, Texas

I want to speak to a human
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Review
#1751554 Review #1751554 is a subjective opinion of poster.
Reason of review
Poor customer service

Not to use Verizon

Call stated that the caller ID was not working could they help. The ring on the phone was short only 2 rings could they give me more rings. They put me on hold and did not return to the phone to give me help.
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Review
#1750094 Review #1750094 is a subjective opinion of poster.
Reason of review
They did not return to phone to help me with my problem
Loss
$26
Preferred solution
I want more ring on my line and caller ID working

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

CHECK YOUR VERIZON BILL!!!!!!!!

1.0
Details
CHECK YOUR VERIZON BILL!!!!!!!!
I was charged $60 dollars for "TechSure Early Termination Fee" a service I never had. This is not the first time I am having billing/service issue with Verizon. Verizon seems not to care what their customer concerns are - all they care about is ripping off their customers. They are comfortable doing this knowing that they have all our Politicians in their pocket. Where are our congressman and Senators? It is impossible to reach someone in MR Schumer office.
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Review
#1748187 Review #1748187 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Full refund