Verizon
Reviews and Complaints
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Verified Reviewer |
Fort Worth, Texas
Not pissed anymore
She was able calm me down. My experience so far had been
Very bad I didn't want to stay with them but she talked into staying,
I just wish I had gotten her name.
Stockton, California
Broken phone
Bought a Samsung A54 14 months ago without warranty. The phone will not start up and is stuck in a loop.
Verizon can't boot up the phone. They have no option for me, so I had to get cheap Boost service for a Boost locked iPhone SE second generation. From the start, this was supposed to be a no-contract phone for seniors, and it was not. If they can't remedy the situation, screw Verizon.
I will cancel my bank card. I am beside myself; I just charged $243.00 for a non-working phone I cannot use service on.
I would never use Verizon nor tell anybody else to; it's a money pit. Do not use Verizon.
- No warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Good got it done and it worked
They switched my SIM; the phone started working once they switched the SIM. Hopefully, I can get it changed again.
Kansas City, Missouri
Because it's always an Autobot who cannot understand the basic English or the technicalities of the situation and it never works. So I need to talk to a real live person. Thank you
I had already made payment arrangements and then I started receiving your bill is late which it's not because I made payment arrangements. I've been with Verizon a very long time and there's another issue regarding a pixel pro 9 XL that I never received that I paid on for one entire year.
I have not seen that credit back and it says zero has been paid to my new Google pixel pro 10 XL because that's how long it took. I didn't even know you put that nine on my account.
It still showed my Samsung so I don't know what's going on. With"" my Verizon" but it doesn't feel like my Verizon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt rang and a mechanical voice came on and said Verizon 0402 and disconnected the line
I managed to resolve the matter on my own without your assistance. Thank you
I put a Verizon payment on my debit card on January 15. I immediately realized my mistake in overpayment and canceled the payment. Unfortunately, my bank continues to have a merchant hold on the money and will not release it.
- After over 10 years as a customer i am extremely dissatisfied
Preferred solution: Full refund
User's recommendation: Verizon sucks
Walnut Cove, North Carolina
Online issues
Got cut off, been on hold for over 2 hours. Worst customer service I've ever experienced. They never help with anything; they just transfer you to another line and force you to listen to that stupid *** music.
Preferred solution: Price reduction
User's recommendation: Get rid of Verizon and go with competitors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam at 631 Hogan Road, Bangor Maine
Avoid doing business with Verizon.
They said I would have to physically check with their equipment. They stated that I could take the equipment, try it, and if it did not work, there would be no cost. I returned the equipment in less than 24 hours. I made one call and tried the home internet, which did not work.
After returning the equipment, later that month, I received a bill for $198. After several conversations and a physical visit, I did not get any resolution. The assistant manager continued to drag the situation out and would not give me his boss's name or manager's name so I could escalate. After contacting their customer care department and business financial department, they said I would have to go through their branch.
I still did not get any results. The business practice at this Verizon is a bait and switch policy.
I did place a dispute and complaint @Verizon about this branch. I've paid this bill reluctantly because I care about my credit more than the money.
- Convienet location
- Poor customer service
- Poor business practices
Preferred solution: Full refund
User's recommendation: I do not recommend this Branch or Verizon for that matter. When you call Verizon, you get people that cannot speak English and have a lot of background noise. My experience at Verizon was unacceptable and very upsetting. So Biyer beware!
Charlotte, North Carolina
Verizon are liars and thieves.
You promise one cost, then you double it when the bill is created. Your CS is inaccessible and your ethics are satanic at best.
Los Angeles, California
Communication disconnect
Spoke to a customer service rep with a lack of understanding Most likely an English comprehension issue. Had to state my issue several times. Was in the call for ivermectin 20 minutes.
My issue was not resolved
Indianapolis, Indiana
Not the Verizon we once new
Tried several times to upgrade equipment but kept being denied even though my old equipment was almost paid off! Waite 45 minutes to talk to customer service finally they hung up on me! Thats when I decided to change to cricket!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging for cancelled service
got wifi throiugh them to try. didnt like it.
returned the router to the store. and was "cancelled" 2 months later bill was back for it.
called and refunded and "cancelled" and 2-3 months later again bill i sback. here we are for the 7th time.
- No pros all cons
- Lies very expensive conmen
Preferred solution: Full refund
User's recommendation: avoid it
Carmel, Indiana
Questions about billing
AI Chatbot put me in contact with a representative who after 25 or mins did not answer the phone
Absolutely nothing resolved. Chatbot didnt try to answer my questions or concerns; it tried to interject what it thought o needed.
User's recommendation: Talk to a human being
Portland, Oregon
Billing
I did not expect to expect that I needed to enter a credit card for a $55 charge an if not satisfied with the out come and only get $5 back.
User's recommendation: Very bad deal. Avoid at all costs.
Kralendijk, Bonaire
International plan stopped working
I've spent probably 6 hours over the last two days trying to resolve my international calling issue, and it's worse now than when I started. Very frustrated.
- Cant think of any
- Impossible customer service
Preferred solution: Issues solved
Chicago, Illinois
Billing and tablet
Please listen to your customers I just want my defective tablet (purchased last January) replaced. Via my insurance.
Hsve been trying to get this issue resolved for well over a month.
Was sent an IPhone. But have no use for that
T please get this resolved .
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the a54 is a older model and you have had for over a year so it will be out of warranty ( manufacturer warranty) verizon does not deal the warranty, you can get a insurance coverage like asurion for repairs