Verizon
Reviews and Complaints

In March 2023 I went to Verizon with a fully paid iPhone 15 to get my screen repaired. This was on route in Port St Lucie Florida. l was given a free iPhone 15 instead and an Apple iWatch. 2 months later my bill was very high and I called Verizon, they said that my phone was never traded in and I was responsible for the new phone. I have called multiple times since then, multiple, multiple times and I have spent over 50 hours of my time trying to handle this I have taken screenshots of them telling me "the bill will be taken care of" , "the device fees will all be taken away...just wait one to two billing cycles (which is one to two months), but it never changes. I have called security, I've called customer service, I've spoken to multiple agents and supervisors who have promised me the world... but nothing changes I'm at my wit's end and I'm ready to contact q lawyer and go to the press if possible. I was on a threeway call with a Verizon agent and Leavon (the person who took my phone) where he admitted to taking it! He said he had it in his drawer at home but then after a couple of months he mailed it to my address of record(where i no longer live but my children and ex-wife still do) with his own money! The phone never arrived at that address and had no proof of mailing it, no receipt,and he couldn't even say where he mailed it from. Yet, Verizon still wants to charge me for this phone. Now, since I've only paid what I was supposed to have paid originally I'm in arrears and they've turned my phone off until I pay off these arrears. Now, anytime I try to call them I get redirected to the automated agent and nothing changes!I'm done with Verizon, I will never go back and I believe everybody should be done with them. they have worst customer service ever...I mean there is no customer service. Nothing but out of country call centers who can do nothing for you, they promise you the world then tell you to wait 2 months but nothing ever happens. save yourself the trouble, do not use Verizon... ever!!! There's a lot more to the story , but there's not enough time today to put it all down! bottom line... Verizon employee stole my phone and they just can't do anything about it apparently..

Ok so long story short about 4 . months ago my Verizon phone got stolen and when I went to Walmart to buy a replacement phone, they were sold out and only had straight talk.So I reluctantly purchased a ST phone n refill card and have used their service for the last 3 months. Fast forward to 3 weeks ago and I dropped my phone in water and it FRIED IT! So I finally got the Money to purchase another phone and yes! Walmart had Total by Verizon! So I bought a new Moto G Play and a $50 unlimited refill card. Activated it no problems. Made 2 calls. My mom and a few hours later I called the customer service and requested they transfer my Straight Talk phone number over to the new phone and plan so I could regain access to all of my Google files (important stuff can't get back without the number) so the lady I spoke said no problems and explained that we might get disconnected but give it 15-20 mins power off and then power on and make a test call. I did exactly what she said and we'll maybe you guessed it. Not only did I not get my old number transferred over, they disconnected my new total by Verizon account and so far I've called about 83times in the last 4 days and either they listen,say they understand and they need to transfer me,then transfer (HANG UP ON ME!!) So then I got to do the whole automated *** ALL OVER AGAIN...or they tell me that the phone isn't compatible or the sim card in invalid or get this that I now need to PURCHASE ANOTHER REFILL CARD because the one I purchased on 12/1/2023 has already been redeemed!!! So far STILL NO WORKING PHONE!!! STILL NO CALL BACKS AS I HAVE REQUESTED AND STILL NOTHING BUT NON ENGLISH SPEAKING FOREIGN PEOPLE WHO REALLY DON'T CARE IF I HAVE A PHONE OR NOT AND IF I WAS VERIZON I'D EITHER RETRAIN ALL OF THEM OR TAKE MY NAME OFF THE ASSOCIATION OF ANYTHING TO DO WITH THE JOKE FOR CUSTOMER SERVICE REPS THAT ARE WORKING THERE!!! I NEED MY DAMN PHONE AND MY AIRTIME I PURCHASED AND THE ACCOUNT I SET UP ON FRIDAY. I SHOULDN'T HAVE TO RE PURCHASE ANYTHING BECAUSE THEY DIDNT DO THEIR JOBS!! I ASKED TO TRANSFER MY NUMBER NOT DEACTIVATE MY ACCOUNT AND RIP ME OFF AND BASICALLY F-NG ME WITH A DRY CACTUS ONCE I CALL , EXPLAIN EVERYTHING 1,000TIMES OVER JSUT GO BE "TRANSFERRED ", CALLED A LIAR AND WELL TREATED LIKE WELL A CUSTOMER THAT DOESN'T MATTER.

It is almost impossible for the average person to get hold of customer service all I wanted to do was change credit card as I pay bill by automatic payments as my card was fraudulent used so I was issued new card. You would think when it comes to payments you would make it easy. My other payments by automatic pay was simple but yours was the most frustrating thing Ive ever encountered. All your other services are good but getting hold of your your main corporate company is awful. Who ever come up with your corporate customer service doesnt think like the average person making it difficult is not good. I stay with Verizon because I like my representative and your services are good But I hate your corporate phone service. My opinion getting hold of your corporate functions was made difficult or the person that did it never has to use it. Thanks