Verizon
Reviews and Complaints

Well now has been 2 months since this over charge. And still they gave it to me in the rear.No matter what I do I will lose.

How does a company as big as Verizon get away with walking all over the small people. The final chose is to pay $441 dollars for 2 months of service or tell them to shove itand ruin my credit that I have been working on to fix and final get up there cause of the contract I have. They give you a good song and dance claim to give you deals and discounts the they hit you with fees and do things to take away the discount. I was on auto pay was supposed to be paying $46 dollars a month for my line as well as $46 dollars for my wife.

Some how when the account was opened I think my brother phone auto fill the bank info and they say they attempted to take payment on August 20 and it was denied. So I was charged with a return payment fee and can't use auto pay. How convenient to do that. So now my monthly phone went room 46 to 70 a month and my wife's.

Plus 25 dollars return fee. Next the internet. I only got it cause I was supposed to get it free for 6 months. I was accepted by there Verizon forward plan I did the enrollment and bang got billed for 65 dollars for internet 35 dollars for installation and more fees.

Same with phone me and my wife ported over to them and her phone wasn't ported correctly so forc2 weeks her phone service sucked. She could make calls but not receive. Called and had to get new number. Again I already paid them for a month on the ported number 2 weeks on the new number and 3x $35 dollars installation fees.

So in all reality for 3 months of cellphone and internet service I will be paying $759.

No wonder Verizon is the largest phone company. And there is nothing I can do without hurting myself.

I ordered a phone 2 days before Valentine's Day as a gift. It did not arrive until 4 days later.

Then it was the worst phone I have ever owned, period. The agent who sold me the phone quoted me $107 a month and a pay-off on my old phone to switch companies. Then, after they cut both my lines off completely, they hung up on me. I had to go in the store again for an hour and a half a second time.

Now, I find out my phone will not be paid off for two months. I'm paying for each line separately. They lied!! This is not only fraudulent, it is false advertising!

Worst customer service EVER!!!

I can't even get a return label. Unbelievable, biggest nightmare I've experienced with cell phones.

Monthly fees during a 6 month period increased by $35.65 not sure what quality of service has been afforded to my phones to justify this increase, and what are the next 6 months to bring? Pricing me out of Verizon's wonderful service, how can anyone on a fixed income, budget for such increases?

Was informed that replacement warranty has increased on phones that I've had for over a year. Must be nice to increase and demand more monies for a service that you've had, when you feel the need for more profit...

This over 10 year loyal customer is done with the Verizon bull shirt. No justification for these monthly increases.