Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments

Verizon - Trying To Close Out An Account

I have been trying since April to close out an old Verizon account. I have been given a run around and nobody has helped me. Their people are either incompetent or stupid. I have approached a consumer protection agency. I will never do business with Verizon again. All they are interested in is screwing people out of money.
View full review
Author
Review #1572508 is a subjective opinion of poster.
0 comments

Verizon lies cheats and steals

allowed Verizon to take payment out of checking account. the phone never worked at all. Verizon took $140.00 I returned the phone and was told I would get a refund from Verizon. This was the first week in may. I still have not gotten my refund and there is a guy named Shane who can be quite nasty and condescending. I want my moneyback
View full review
Author
Pros
  • N othing
Cons
  • Anything about verizon
  • Rude customer service representative
  • Sales practices
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Review #1572008 is a subjective opinion of poster.
0 comments

Verizon lies cheats and steals

1.0
Details
Bought a home phone in April2019. It never worked I brought it back to the store every day sometimes twice a day to have it fixed. It never worked at all so I returned all the equipment in the meantime Verizon took 140.00 out of my checking account.They said they would refund the money but never did.I have been having serios health issues and needed an ambulance one night, I could not dial 911 I live in a rural area, I had to lay on the floor for several hours until my neighbor came over. I want my money back.
View full review
Author
Location
Saugerties, New York
Cons
  • Entire experience
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Review #1572001 is a subjective opinion of poster.
0 comments

Verizon - Dropped Wi-Fi . . . unacceptable -- but STILL charged a fee when I cancelled.

3.0
Details
I have been a Verizon Fios customer for over 10 years. Extensive services -- home phone, high speed internet, and full cable. Called to inform them that my Wi-Fi was spotty at best, and that I'd like to have it fixed. Was told there was nothing they could do about it. So I changed services, and when I called to cancel, was told I would have to pay an early termination fee. Escalated to a manager -- Kim -- who was a bit rude and condescending, but bottom line was that she indicated they don't guarantee Wi-Fi and that she couldn't waive the fee. I'm extremely frustrated. Cancelling either way -- but will inform anyone who is interested that Fios is not a service you should subscribe to. You can do better.
View full review
Author
Cons
  • Rude customer service representative
  • Termination fee for service that was not working
  • Service unreliable
Reason of review
Poor customer service
Loss
$140
Preferred solution
Waive early termination fee
Review #1569599 is a subjective opinion of poster.
0 comments

Verizon - 1567781

already did, check the review number #1567781
View full review
Author
Review #1567801 is a subjective opinion of poster.
0 comments

Verizons says I owe money for renewal, turned me over to collection agency!

2.7
Details
After 3 years with Verizon all my discounts were ending. I went up online to see if I could keep Verizon and lower my bill. I hit the button that signed me up for another contract. There is NO reverse button so I've made several phone calls trying to reverse the signup and they say I'm responsible for early termination charge of $350. They are worst than a loan shark. They have turned me over to a collection agency who want $270. from me. I'm so tired of big business pushing the little guy around. I have no recourse?
View full review
Author
Cons
  • Pushed button on internet new contract
  • There is no reverse or delete button
Reason of review
Poor customer service
Loss
$270
Preferred solution
I owe them nothing. take me back from collection agency.
Review #1567781 is a subjective opinion of poster.
0 comments

Verizon - CABLE TV MOVIES ON DEMAND RIPOFF

1.0
Details
We bought a home in Ashburn, and since I had Verizon before leaving the USA for Argentina, I got Verizon again [triple pay, TV, Internet, cable] and I got immediately charged for movies I did not order, nor did I watch. I have Netflix and amazon prime, plus I buy constantly 4K DVDs. Why should I pay for a kid's movie $29.99? For that I can buy the 4K DVD. BTW, it is only my wife, mother in law - who does not speak, read, write or understand English. I made a claim immediately and it was never resolved, on the contrary. They kept robbing me. Finally after an eight months struggle, a minion working for a VP said they would not credit me. I have to pay a penalty for leaving them... Do you know of a class action lawyer to sue these cable robbers?
View full review
Author
Cons
  • Everything - they are cable robbers - crooks -
  • Should be in florence admax co
Reason of review
ripping me off with non ordered movies
Loss
$379
Preferred solution
Full refund
Review #1566945 is a subjective opinion of poster.
0 comments
1.0
Details
Installed 8 new talk to remotes & boxes. THEY DO NOT WORK, DONT GET THEM. This morning the 5th tech will be coming out to fix the same problems. Our TV service was ok before these new boxes were installed. TV Goes on by itself, remotes just stop working Remotes don’t...
View full review
Author
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Review #1565658 is a subjective opinion of poster.
0 comments

Verizon - Almost as bad as comcast!

1.2
Details
I have called to get my phone replaced for the last 4 days and have had to wait for 1/2 an hour only to get transferred around and waste another 1/2 hour and have the phone call drop never receive a call back and have to start all over again. They have lied to me, cut me off and much more!
View full review
Author
Cons
  • Lies about signing up for services
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1564805 is a subjective opinion of poster.
0 comments

Verizon - Incompetent service reps and ridiculous billing

1.6
Details
Without notice increasing monthly bills, each time you call, if you can understand the representative, you get a different story. Unfortunately, Verizon or Cox deliver internet so … you get taken by one or the other. Even the people that work at these companies are aware of the awful service, customer dis-satisfaction and high rates. And..... when I switched over to Verizon Fios and wireless, I never received the $200 gift as promised in their adds.
View full review
Author
Reason of review
Pricing issue
Review #1563789 is a subjective opinion of poster.