Skip to content
  • Login
Verizon remains in operations in Russia despite the Russia-Ukraine war.
Verizon

Verizon
Reviews and Complaints

www.verizon.com
What is your customer experience with Verizon?
Show reviews that mention
phone service customer service customer account number payment issue store problem
Filter review
Sort by
Jenelle Xea
map-marker London, England

Transfer shares

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Call did not happen been trying to transfer my shares to UK for 5 yrs sent letters forms emails telephoned totally incompetent

View full review
Palma Xrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Cancelling order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Me proponent cambiarme a Verizon y acepté por $100 4 líneas al mes con 4 teléfonos Samsung s25 ultra y me llegan 2 teléfonos s22 y 2 s23(pequeños) y hasta el día de hoy no e podido cancelar la orden para corregir el problema y pedir los nuevos teléfonos llamo y llamo a atención al cliente y es tiempo perdido

View full review

User's recommendation: Trabajar mejor

Mark A Jhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Jordan, Utah

Tired of being ripped off and broken promises

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Verizon - Tired of being ripped off and broken promises
Verizon - Tired of being ripped off and broken promises - Image 2
Verizon - Tired of being ripped off and broken promises - Image 3
Verizon - Tired of being ripped off and broken promises - Image 4

Well now has been 2 months since this over charge. And still they gave it to me in the rear.No matter what I do I will lose.

How does a company as big as Verizon get away with walking all over the small people. The final chose is to pay $441 dollars for 2 months of service or tell them to shove itand ruin my credit that I have been working on to fix and final get up there cause of the contract I have. They give you a good song and dance claim to give you deals and discounts the they hit you with fees and do things to take away the discount. I was on auto pay was supposed to be paying $46 dollars a month for my line as well as $46 dollars for my wife.

Some how when the account was opened I think my brother phone auto fill the bank info and they say they attempted to take payment on August 20 and it was denied. So I was charged with a return payment fee and can't use auto pay. How convenient to do that. So now my monthly phone went room 46 to 70 a month and my wife's.

Plus 25 dollars return fee. Next the internet. I only got it cause I was supposed to get it free for 6 months. I was accepted by there Verizon forward plan I did the enrollment and bang got billed for 65 dollars for internet 35 dollars for installation and more fees.

Same with phone me and my wife ported over to them and her phone wasn't ported correctly so forc2 weeks her phone service sucked. She could make calls but not receive. Called and had to get new number. Again I already paid them for a month on the ported number 2 weeks on the new number and 3x $35 dollars installation fees.

So in all reality for 3 months of cellphone and internet service I will be paying $759.

No wonder Verizon is the largest phone company. And there is nothing I can do without hurting myself.

View full review
Loss:
$790
Pros:
  • Good coverage
Cons:
  • For the rich and powerful

Preferred solution: Full refund

User's recommendation: Stay away they will hang us lower income faults

Chapman Yip
map-marker Rockingham, North Carolina

Upfrade

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm not leaving hair review cuz I couldn't get through no customer service sucks customer service sucked

View full review

User's recommendation: Customer service sucked yeah

Angela M Oox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VERIZON SUCKS!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been on the phone with them for 5 days, at least 4 hours a day, that I'll never get back. I've wasted time trying to be a new customer and have 9 devices, and their customer service absolutely sucks.

They have still not fixed my problem.

They've taken my numbers from my old service as hostage, and I still don't have answers on how I'm supposed to handle this. I guess I'm gonna call an attorney and see where to go.

View full review
Loss:
$6000
Pros:
  • Great cell phone network
Cons:
  • Supervisors patronize you
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Choose anywhere else this is a nightmare!!

Carolyn B Prx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Georgia

WORST SERVICE EVER!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a phone 2 days before Valentine's Day as a gift. It did not arrive until 4 days later.

Then it was the worst phone I have ever owned, period. The agent who sold me the phone quoted me $107 a month and a pay-off on my old phone to switch companies. Then, after they cut both my lines off completely, they hung up on me. I had to go in the store again for an hour and a half a second time.

Now, I find out my phone will not be paid off for two months. I'm paying for each line separately. They lied!! This is not only fraudulent, it is false advertising!

Worst customer service EVER!!!

I can't even get a return label. Unbelievable, biggest nightmare I've experienced with cell phones.

View full review
Loss:
$250
Cons:
  • Terrible arrogant rude and inconsistent customer service

Preferred solution: Full refund

User's recommendation: Don't buy anything from them unless you double check everything!

Lua Mkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Trying to load my phone

Bought a card . Can't get a real person on phone for help.

You suck. I've called 10 numbers no help. This is ridiculous. You need better customer care.

Just how u wanted to spend my day and received no help.

Bunch of pre recorded bs. You keep asking for a 10 ditiht pin when u clearly have a freaking 19 one

View full review

User's recommendation: Use didn't company

Izayah Uki
map-marker Sheffield Lake, Ohio

Never ending monthly rate increases!

Monthly fees during a 6 month period increased by $35.65 not sure what quality of service has been afforded to my phones to justify this increase, and what are the next 6 months to bring? Pricing me out of Verizon's wonderful service, how can anyone on a fixed income, budget for such increases?

Was informed that replacement warranty has increased on phones that I've had for over a year. Must be nice to increase and demand more monies for a service that you've had, when you feel the need for more profit...

This over 10 year loyal customer is done with the Verizon bull shirt. No justification for these monthly increases.

View full review
1 comment
Phung Nta

They are all the same.

Anonymous
map-marker Hermosa Beach, California

Did not honor promotion

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Verizon customer service did not honor the promotions once we switched to their service. They dragged until 3 months, charged us more than they should have.

Customer service continued telling us that they will fix it but never did until we could not switch out of the contract. So deceptive.

View full review

User's recommendation: Get promotions in writing and keep a copy. Or stay with your current service don’t switch to verizon.

Karman Vhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Another phone difficulty with connection service

The phone has a terrible roar when call is received and only rings once when calling someone needs to check on 845-985-**** it's a landline

View full review
Traci W Aqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment arrangement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Payment arrangement is scheduled for April 12th, 2025, for $211.28. Need new card info though. Thank you.

View full review
Nancy F Ztl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redding, California

I can get a real person in regards to fraud, I have been given 3 different numbers and still not able to talk to someone about the fraud issue

A payment for Verizon was taken out of my bank account. I am not a Verizon customer and want my money returned to my bank.

No one from the fraud department will talk to me. I will go to the bank and let them investigate this, as your company won't talk to me.

View full review
Loss:
$89

Preferred solution: Full refund

User's recommendation: Watch your bank account

Wendy W Ymo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apple new malfunction took screenshots as your people do nothing been to several stores

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Horrible service! They sold me a new Apple device but gave no guidance on how to get it set up or troubleshoot any issues.

The employees were rude and patronizing towards me, a disabled, 65-year-old woman. There were problems right out of the door.

View full review
Loss:
$1000
Cons:
  • Horrible service no solutions just patronizing

Preferred solution: New working proper cellphone with security

Anonymous
map-marker Springfield, Oregon

I went into a Verizon store and waited 2:30 minutes working on trying to get y account out of limbo. It wouldn’t let then charge my account as a consumer or Business. That is a problem..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We went to Verizon to get a home gateway for my motor home, and end up there for 2 1/2 hours. We still did not get my account out of limbo.

It did not say it was a consumer or a business account. I did then home and called Verizon because I had a complaint and was on the phone another hour and a half still I didnt get the right info and I am pissed.

View full review
Brigida Mcb
map-marker Fort Lauderdale, Florida

Payment made still cut off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

M made payment arrangement and phone was still disconnected by Verizon. Terrible company, steal money take money and still cut your phone off disconnect Services. You can never talk to a live operator

View full review

User's recommendation: do not make payment arrangement because they will still shut off your phone