Verizon Reviews

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804513****

I wanted to recognize a manager at Henrico Va on west board street His name is Todd I was struggling with my new IPhone 12 setup with my watch He stayed with my party until the setup was completed In the past other employees gave a few instructions and walk away My walk-in appointments was 8/8/2021 Thanks you Connie Winston
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ID
#2767968 Review #2767968 is a subjective opinion of poster.
Location
Richmond, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Needed proof or purchase with serial number

After trying to find the proof of purchase they tried several pins I thought it could have been but they were all wrong finally she told me to try my birth year and she was right!

User's recommendation: Stay with verizon!!!

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ID
#2759855 Review #2759855 is a subjective opinion of poster.
Location
Marion, Ohio

Tech support

All problems fixed,it had to do with the guide.

User's recommendation: Recommend fios.

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ID
#2217536 Review #2217536 is a subjective opinion of poster.
Location
New York, New York
Service
Verizon Technical Support
New Reviewer

Payment issue

covid-19 I have been out of work since the onset of the epidemic, is there any way you can keep my service active, This is my only means of communication at this time.
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1 comment
#1869468

Verizon cut off my husband's phone when he only owed them 76.00 he has never not paid the bill. He forgot to pay because I had surgery and he was so worried and concerned about me being alone.

Now these nasty people want to charge him a 30.00 reconnect fee yet they are saying everywhere "Verizon will not cut off your phones in these times" this is an out and out LIE. My advise to anyone is find a new company one that cares about you as a customer.

ID
#1879875 Review #1879875 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer
New Reviewer

Bill Payment

I am over Seas and have been trying to contact customer service for the last 10 days with no success. Can someone please call my international live line? 809-531-**** Or add my USA number to WhatsApp 954-496-****
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ID
#1863424 Review #1863424 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Coverage area
  • I loved my phone company
Cons
  • Being made to talk to robots
Loss
$144
Preferred solution
8095311136 please call me ASAP

I need help with my phone bill this month

Thank you so much for helping me Verizon is the best
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ID
#1846478 Review #1846478 is a subjective opinion of poster.
Location
Livingston, Tennessee
Service
Verizon Customer Care

To get number necessary to turn the Verizon equipment in to the store.

I was billed again, after my termination period, and in the middle of the billing cycle. However, I'd been previously told, that we are billed prior to the start of the billing cycle date, but was now told that that's incorrect.
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ID
#1800129 Review #1800129 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Verizon Tv Service

315724****

I never received a survey. My customer service was perfect it was very easy and my Rep was an absolute gentleman. There are no complaints from me. Thank you and keep up the good work.
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ID
#1790184 Review #1790184 is a subjective opinion of poster.
Location
Groton, New York
Service
Verizon Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have no complaints. I was properly treated, unfortunately I accidentally cut off my call and was unable to continue a solution to my problem.

Like. Was unable to get back on line. It was very difficult getting Verizon on FaceTime.
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ID
#1761787 Review #1761787 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Coverage area
Cons
  • Cannot reach rep
Reason of review
Frustrated
Preferred solution
make easier for customers to communicate via FaceTime if no cellphone is available or store is close.
New Reviewer

Christopher Tyson

Christopher was a detailed Sales Representative at the Lee Blvd Fairfax VA location. Ge did not rush me, answered all my questions, transferred my files and apps, and thought me how to play with my cell new phone. He was pleasant and knowledgeable and made the sale stress free. Great asset for that location.
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ID
#1702017 Review #1702017 is a subjective opinion of poster.
Service
Verizon Sales Representative
Pros
  • Face to face support
Cons
  • Not all locations are the same
Reason of review
Good customer service
New Reviewer

Try to help me best you can?

My verizon $50 refill card got lost at my house can you guys add $20 credit on my balance i on the $70 plans what day my plan expired
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ID
#1559930 Review #1559930 is a subjective opinion of poster.
Product
Verizon 50 Dollar Refill Card

The best service ever is always at the Canby outlet..they ar

They service in canby is always outstanding..i will go no where else
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ID
#1129709 Review #1129709 is a subjective opinion of poster.
Location
Canby, Oregon
Reason of review
Good quality

Verizon Customer Care Review

Impressed! Customer service girl I was talking to speaks Russian! It was so helpful! I guess her name is Dina. She let me know all the important information regarding my issue; was extremely attentive and she listened to all my concerns with a great deal of patience. Thank you guys!
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ID
#901150 Review #901150 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Verizon Customer Care
Reason of review
Good customer service

Greatest thing that ever happened.

Everybody has heard of Verizon. It is unquestionably the largest cell phone provider in America, offering the most reliable coast-to-coast coverage and the highest consistent speeds and uptime in the industry. Barring a couple of the competition's carrier exclusives, you also have your pick of almost any phone on the market, and Verizon's customer service team is well recognized for its quality. Granted, you pay a lot for all of that stability and choice, so if you're on a budget your best cell phone plans may be a little lower on our lineup. If you're looking for the best of the best overall, Verizon is the only true contender. As such, it earns our Top Ten Reviews Gold Award.
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ID
#738819 Review #738819 is a subjective opinion of poster.
Location
Queens, New York
Reason of review
Good customer service

I like Verizon Service/I don't like Customer Service, Finance department and Billing department for unprofessional, incompetency and arrogance..

I complain for FIOS Customer Service: Nicole, Megan, Kelly, Diana Billing Department: Kevin, Are very incompetents, arrogant, manipulators and unprofessional. I have documents and payment receipts, for their revenge to me. They block my account and hide all my account info. I hope they will be more humans, and change before to be later. I am very offended from them. You have all documents in my account and Info Communication with Customer Service Department. I left from Verizon (Resident Service) only from the worst Customer Service i ever meet. I still have wireless service and I am happy from Customer Service, are the best. Thank you, Sam Floed NY, NY srfloed@***c .com
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ID
#735661 Review #735661 is a subjective opinion of poster.
Location
Secaucus, New Jersey
Product
Verizon Account
Pros
  • You are a bunch of overcharging crooks
Reason of review
All of the above
Loss
$10101
Preferred solution
Let the company propose a solution

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