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4.0
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Went to Verizon Store at 3732 Crenshaw Blvd, LA, CA 90016 on May 15, 2019. Just to ask a question on how to print out my Pictures. The Sales Person Patrick viewed my account and said, "you get a FREE Phone" I am on the family plan 4 phones he told me I needed to pay...
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Review
#1554135 Review #1554135 is a subjective opinion of poster.
Service
Verizon Sales Representative
Reason of review
Pricing issue
Loss
$1
Preferred solution
Full refund
Tags
  • Verizon Poor Customer Service

Verizon review in Everett, Washington: UNHAPPY

3.9
Details
EVERY YEAR MY BILL INCREASES BUT THE NUMBER OF CHANNELS DECREASES. WHY ARE THE CHANNELS GOING AWAY? MAYBE I WILL CALL SPRINT TO LOOK FOR A BETTER DEAL!
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Review
#1459775 Review #1459775 is a subjective opinion of poster.
Service
Verizon Tv Service
Pros
  • Good service
Cons
  • Dropping channels
Reason of review
Problem with delivery
3.8
Details
Customer Service gave me the run around since the 1st of August. I mailed a payment of $100.00 on 07/22/18 each time I called the Customer Service Dept. I was given a different excuse of why my payment had not posted. Either the Payment Center was behind or it was...
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1 comment
Anonymous
#1540994

This is a standard response that will not help or hurt your effort to become a part of the recovery of this industry and the poets are yodeling away and away. Believe in yourself and others will follow your lead. I hope this was neutral .

Review
#1328868 Review #1328868 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Phone usage
Cons
  • Billing and customer service
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund

Verizon (roadside assistance) left me stranded in the middle of the night on the side of the freeway.

3.5
Details
So I have Verizon's Roadside Assistance. Hey, $4 a month, why not right? Well last night I blow out a tire and don't have a spare one me while driving home, but lucky enough my sister lives just a few miles away, so I call up Verizon to get towed a few miles. They tell me they are sending a service and will text me the ETA once they have it. I call my girlfriend and tell her it'll be a bit before I get home and not to worry, she tells me her sister will have triple a tow me so I can actually get it home so I can fix my truck easier. Awesome! I call Verizon and give this information to cancel right away as I don't want to inconvenience the team they may send out, mind you this is about 20 minutes later from when I requested this and have yet to receive an ETA so assume I'm in the clear. We'll the triple a falls through so I call back to request a tow again, as it's 11pm on the side of the highway and I need to move my vehicle still, and they say they will again text me when there is an ETA, not the best day but hey lets start waiting all over again, it was my fault for canceling, not Verizon, so I wait. 20 minutes later the customer service rep calls back stating they don't have anyone on their network in my area or out of network, we'll that sucks right? But then she tells me that due to canceling, I am no longer able to request a tow. Sorry? So when there is an emergency, the emergency assistance doesn't help? I get if they don't have anyone, fine, I mean, Verizon could have told me that before taking my monthly payment, but fine I get it, but then why tell me there is nobody to get me, but also say that basically isn't the reason they aren't helping me, as it's due to me canceling? Why bring up your lack of service and tell me I'm the one that messed up? Don't get me wrong, the customer service girl seemed sweet and was very polite, and the manager was kind enough while being firm, but I'm sure I would have been more upset had I not worked in a call center myself. But any who I am stranded on the side of the road at nearly midnight and call a friend who had to wake up and drive out to call over triple a. So at the end of the day, thank you so much Verizon for accepting my money, insulting me, telling its my fault, and leaving me on the highway at midnight for hours without a care. This is why you are losing customers, others are cheaper and are catching up really quick with the customer service. I used to talk up Verizon so much in this aspect and am so disappointed. Also before I hung up on the manager, I did make sure it's under your direct control and not a different company you contract with, so this isnt a situation where Verizon had no control. Again also, while sitting on the side of the road waiting for a decent company I read the terms of your roadside assistance program, nowhere does it say anything about canceling and re-requesting a service not being allowed, but I'm glad you saved that 4 mile tow for later, hopefully that $50 is worth it as you ruined my night and am certainly canceling roadside and will start looking into a new provider. But thank you triple a and Aaron Brown for providing better service than this international company that wanted to save $50 while screwing over a customer of 5 years.
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Review
#1040763 Review #1040763 is a subjective opinion of poster.
Product
Verizon Roadside Assistance
Reason of review
Poor customer service

Verizon review in Long Branch, New Jersey: PISSED is too light of a description

3.7
Details
Many many year Verizon customer = 2 cells, landline, tv, internet = LOTS OF $ MONEY PER MONTH. I have to call every 3 months with a down service issue. The customer service WAIT is intolerable! The call cue line is obnoxious! The process to even identify yourself… they already HAVE all my business. It seems once every three months I get home at night to ZERO cable TV service... results in at least an hour on the phone.... blood pressure rising... often they have sent me to the main-box in the in the basement for a re-boot... or question my long standing wiring... or we do an "over the phone" set-top-box reboot (that’s not all that bad when it is successful). But tonight they said: disconnect your set top box, bring it to the local store tomorrow (second time for a box replacement) - or we can ship you another in days. I am betwixt. Dominantly I see the TEL companies pushing us consumers away from the telephone and toward the web - and that says it perfectly, THEY DON'T DO A VERY GOOD JOB OF TALKING TO OR SERVICING THE VERY CUSTOMERS THEY HAVE HAD FOR MANY YEARS. I am not one to post anonymously - Stan Cain 7328598040 - and mad as ***. A skillful exec should ring me.
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Review
#949533 Review #949533 is a subjective opinion of poster.
Service
Verizon Tv Service
Pros
  • Have occasional customer service people who are awesome
Cons
  • Transfer of agents
  • Forgien accents
  • Ability to recognize my acct
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Verizon review in Warwick, Rhode Island: Over payment

4.4
Details
I made arrangement for a payment. Next when making an additional payment was told there was nothing on record even though I had a confirmation number. I then made a double payment ,of course Verizon then collected of over $1,000. Verizon in error withdrew an extra $330.00 payment which over drew my checking account. First I was told entry was reversed, then told 3-5 days for refund, then 17 days, then 17 business days. Verizon is awful-probably switching to Cox . Very incompetent people. Sorry to be nasty but they deserve it.I also have also had modem issues similar incompetence (five techs to fix issue) R from Rhode Island
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Review
#943984 Review #943984 is a subjective opinion of poster.
Cons
  • Refund policy when their fault
Reason of review
Problems with payment
Loss
$330
Preferred solution
Full refund
Tags
  • Unfair Credit Practice

Verizon review in Glen Burnie, Maryland: English speaking customer service

3.8
Details
First, I tried to cancel our telephone service as we were going with someone else, rep couldn't find our account. We had been a customer for over 40 years. Another cable company had accidentally cut our Verizon phone line, so Verizon did come out and put in a temporary line across our front lawn. So today I called to get someone to remove this cable as it is no longer needed. Again, couldn't find our account information. These people cannot understand English when you have a problem. I told her if this cable is not gone soon, my husband will just take it up himself. The phone cable today is not hooked up to anything but it is still lying on front lawn and across other people's lawns. So she put in an order for 6 days from now for a technician to come out. Finally.
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Review
#932637 Review #932637 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Awful customer care
  • Need people that understand english
Reason of review
Poor customer service
3.5
Details
I was with Verizon for 7 years and after my bill amount kept changing and going up every month with some ridiculous charge they couldn't explain I switched to AT&T. My number was ported to AT&T in March 31st. I called to verify this with Verizon. The rep said yes we...
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1 comment
Anonymous
#1204668

Yes. They do suck..they charged.

Me 150.00 for. Movies that were. Previewed..whole movie charge, were not watched..told. This.

*** 3 min. Review 2 min.

Apart does not warrant. 150.00

Review
#908435 Review #908435 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
You screwed me because I left.
Loss
$300
Preferred solution
Fix my final bill, remove the damn termination fee I only owe one month and the remaining balance on the piece of crap cell phone your rep talked me into
Tags
  • contract break

Verizon - Prepaid Sim Card Review from Houston, Texas

4.0
Details
I bought a verizon prepaid card.my phone is a verzon phone.my carrier is not.i cant use the verizon card on my phone.i cant get a refund.i have no use for this card.i bought the wrong card. Pin has not been scratched .
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1 comment
Anonymous
#1179268

You need to purchase the phone card that is supported by your carrier. The employee should have informed you that all phone and gift cards are not refundable after purchase.

Aside from that information, this incident was not the fault of the store but customer error. Please be more careful when buying cards in the future.

Review
#852483 Review #852483 is a subjective opinion of poster.
Product
Verizon Prepaid Sim Card

Contact Verizon Customer Service

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Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
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Verizon Manager Review

3.7
Details
Verizon pulled and typical car sales man bait and switch on long time customer. Worst, they blamed it on the phone carrier. With a family plan of 7, it is unacceptable. Store manager was too worried about money rather then doing the right thing.
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Review
#836453 Review #836453 is a subjective opinion of poster.
Service
Verizon Manager
Reason of review
Poor customer service