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Verizon review: Can't believe them

3.0
Details
Verizon told me that my bundle for internet and a lan line was the cheapest out there at $90/mo but I found one for $30/mo. They kept renewing me for 3 years; lying every time I asked if there was a lower rate. Thank God my sister told me of someone else. Verizon stole $1200 from me over 2 years. Shocked
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Review
#1716185 Review #1716185 is a subjective opinion of poster.
Service
Verizon Bundle
Reason of review
Pricing issue
Loss
$1200
Preferred solution
tell the truth

Verizon review: No recommendations

3.4
Details
I have been calling Verizon for days. No matter what I do they hang up on me or misrepresent what I am trying to do.
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Review
#1702590 Review #1702590 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Pros
  • Internet
Cons
  • Lack of accountability
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Verizon Poor Service
3.2
Details
Verizon review - Terrible Customer Service

Update by user Aug 30

Update by user Jul 31 **Update - Sent an email to Verizon's corporate office. A nice lady contacted us, addressed our concerns, made us feel like valued customers (even though we are only a small family account), put a great technician on the job and Verizon has...

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Resolved
Review
#1606305 Review #1606305 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Accountability
  • Customer service
  • Price
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Service And Customer Serv
2.9
Details
I can go on & on about what *** me off about Verizon. My daughter went to Europe and the travel pass got activated almost everyday so that costed me about $460 bucks. Also on top of that my data get all used up about half way through the month then my speed is...
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1 comment
Anonymous
#1713401

Just another attempted greedy ploy by a company that can only be described as sinful in their business practices. I loathe and despise them ; I do not own or operate any of their products ; unfortunately my wife and offspring fell neatly into their trap despite repeated warnings from (an older, wiser) me ...

never, ever trust anything Verizon says, offers, etc. - and whatever you do stay out of their "retail outlets" which are simple fronts for price gouging.

Review
#1578930 Review #1578930 is a subjective opinion of poster.

Verizon review in Waterford Township, Michigan: Expensive suspicious call charge

3.1
Details
A month ago I noticed a suspicious 27 minute call costing almost $65 on my Verizon bill to a number in the United Arab Emirates. I immediately chatted online with a rep at Verizon who said they'd have that charge removed. After a week, it was still there, so I chatted again, and again they said they'd remove it. A week later, I noticed it was still there and chatted again. To make a long story short. It took 4 communications before I was given a refund. Deplorable service on the part of Verizon
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Review
#1573989 Review #1573989 is a subjective opinion of poster.

Verizon review: Dropped Wi-Fi . . . unacceptable -- but STILL charged a fee when I cancelled.

3.0
Details
I have been a Verizon Fios customer for over 10 years. Extensive services -- home phone, high speed internet, and full cable. Called to inform them that my Wi-Fi was spotty at best, and that I'd like to have it fixed. Was told there was nothing they could do about it. So I changed services, and when I called to cancel, was told I would have to pay an early termination fee. Escalated to a manager -- Kim -- who was a bit rude and condescending, but bottom line was that she indicated they don't guarantee Wi-Fi and that she couldn't waive the fee. I'm extremely frustrated. Cancelling either way -- but will inform anyone who is interested that Fios is not a service you should subscribe to. You can do better.
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Review
#1569599 Review #1569599 is a subjective opinion of poster.
Service
Verizon Fios Triple Play Bundle
Cons
  • Service unreliable
  • Termination fee for service that was not working
  • Rude customer service representative
Reason of review
Poor customer service
Loss
$140
Preferred solution
Waive early termination fee
Tags
  • bad business ethics
2.7
Details

Update by user Jul 24

After receiving another letter from the collection agency, so mad that this is not resolved. I called Verizon one more time and reviewed my issue with them. The rep was very nice and understood my frustration, but said they couldn't/wouldn't do anything to help me....

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Review
#1567781 Review #1567781 is a subjective opinion of poster.
Cons
  • There is no reverse or delete button
  • Pushed button on internet new contract
Reason of review
Poor customer service
Loss
$270
Preferred solution
I owe them nothing. take me back from collection agency.
Tags
  • HUGE SCAM
  • Verizonfios
2.8
Details
I had an issue with my copper line phone after a severe storm. After 10 days and their finally sending a competent service tech the issue was resolved. Now I received a letter from Verizon telling me that if I don't switch to fiber by 6/17/19 they will be disconnecting...
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Review
#1528248 Review #1528248 is a subjective opinion of poster.
Service
Verizon Home Phone Service
Reason of review
Poor customer service

Verizon review in Manhattan, New York: Poor customer service

3.0
Details
The reps are unfamiliar with the products that Verizon is selling. They are rude and unprofessional, especially on the weekend shifts. They absolutely suck. Their automated service is even worse.
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Review
#1498742 Review #1498742 is a subjective opinion of poster.
Service
Verizon Technical Support

Contact Verizon Customer Service

Website:
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon Products and Services Reviews

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Latest Question

Verizon Questions
3.0
Details
I have not been able to access the 'My Plan' section of verizon.com for over a year now. I am able to get logged in successfully and I can use all the other features of the website but when I click on 'My Plan' I get the error below. I have called in many times and get...
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Review
#1458219 Review #1458219 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction