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Verizon review in Hamilton, Virginia: No definatly no

1.0
Details
I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company
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Review
#1722751 Review #1722751 is a subjective opinion of poster.
1.0
Details
I just called Verizon again and for the 5th time they have moved the restorel date from tomorrow 11/22/19 to 12/22/19. This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this...
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1 comment
Anonymous
#1787265

I'M IN JERSEY CITY, NJ..AND MY EXPERIENCE W/VERIZON HAS BEEN MOST EXCELLENT! MY POWER WENT OUT FOR A FEW HOURS, FORTUNATELY I GOT A CUSTOMER SERVICE REP NAMED ABBY P., WHO WAS OUTSTANDING, IF SHE CALLED ME ONCE SHE CALLED ME 20X OVER THE WEEKEND NO LESS! JUST CAN'T PRAISE HER ENUF..THANKS

Review
#1713078 Review #1713078 is a subjective opinion of poster.
Service
Verizon Dsl Internet Service
Cons
  • Wasting time on repeated contacts with no solutions
  • Paying high fees for no service
  • Lack of contacting me
Reason of review
I don't have restored service
Preferred solution
Deliver product or service ordered

Verizon review in New York, New York: Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!

1.0
Details
Lost my landline and DSL service in June 2019 and it's now November and it's not restored and they keep pushing the restore date because they don't care about these customers. Instead they keep lying that it's being worked on and it's complete BS. They are stalling until the government catches them. Completely fed up!!!! They should be sued by the government or their landline customer
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Review
#1712978 Review #1712978 is a subjective opinion of poster.
Service
Verizon Dsl Internet Service
Cons
  • Broken promises
  • Very frustrating
  • Think they can circumvent the law

Verizon review: Dont use them

1.0
Details
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
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Review
#1710995 Review #1710995 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Dont really see any pros
Cons
  • Incompetent customer service
  • Verizon at all
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have

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Verified Reviewer

Verizon review: Avoid if possible, but in so many areas (like this one), there's no choice.

1.3
Details
I had a "bundle"with Verizon: Home phone (local, regional & long distance) & DSL. With a new job, I recently needed to upgrade my internet, so I dropped the DSL & went with the only broadband available localled (Verizon's vaunted FIOS is not available here). When I called Verizon to drop the DSL I was told I'd loose all "discounts," to the effect that I now have MUCH LESS Verizon service (no DSL, no long distance), but how much less am I paying? $2 per month, so I'm down to $57/month from $59/month. I'm sorry, this is not the loss of a so-called "discount; it's predatory pricing.
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Review
#1703996 Review #1703996 is a subjective opinion of poster.
Service
Verizon Bundle
Pros
  • It is there sort of
Cons
  • Will not take care of a customer and do the right thing
  • Lack of competiton enables predatory pricing
Reason of review
No local competition for Verizon.
Loss
$30
Preferred solution
Price reduction
1.0
Details
After receiving another letter from the collection agency, so mad that this is not resolved. I called Verizon one more time and reviewed my issue with them. The rep was very nice and understood my frustration, but said they couldn't/wouldn't do anything to help me....
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Review
#1697716 Review #1697716 is a subjective opinion of poster.
1.0
Details
i went to the store on Sratfor Road in Winston Salem to purchase a apple phone since you where doing the 200 trade in I had a note 8 perfect condition, but thats not issue as much as one of your represenitive of verizon came over to help ( i thought) told him i was...
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Review
#1697207 Review #1697207 is a subjective opinion of poster.
Service
Verizon Apple Cell Phone Upgrade

Verizon review: Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!

1.0
Details
I lost my landlijne phone on 6/18/19 and my DSL on 9/1. Have been promised at least 10 restore dates and my service is never restored. They don't care about their copper-wire customers but instead of cancelling the service they just pretend like they are fixing it. I'm so mad and frustrated that nobody is held accountable for their horrible Customer Service. I call and call and wait 20, 30, 40 minutes for a straight answer and they tell me the cable dept is still working on it... for 5 months? that's insane! Nobody is working on it because it's only 54 customers. They don't care about 54 customers! They should be fined, sued, and made accountable for abusing their loyal customers. I want my service restored ASAP
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Review
#1687515 Review #1687515 is a subjective opinion of poster.
Cons
  • Tech people have no answers
  • Problem never gets resolved
  • No information or contacting the customer for updates
Tags
  • Horrible Company Practices

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Verizon review - HORRIBLE COMPANY IN EVERY WAY

Update by user Nov 20

They haven't contacted me. I hate them Just paid another $398.00

Original review posted by user Oct 21

Where should I start, They are scam artists, and have tried their best to ruin my credit. But I did not let them win. Absolutely the nastiest company i have ever dealt with in my entire life. I would be...
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Review
#1686070 Review #1686070 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Good coverage
Cons
  • Problem solving
  • Calling customer service awful
  • Deceitful - they are liars
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Full refund
Tags
  • liar
  • Verizon Service

Contact Verizon Customer Service

Website:
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon Products and Services Reviews

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Latest Question

Verizon Questions

Verizon review: Service that I did not receive and harassment

1.0
Details
hello good afternoon I'm calling about service that I did not receive an harassment. I'm getting calls daily I'm still receiving bills My name is anissa Samuel my phn # is 7188800253. Due to outage from the day the service was suppose to start it never did. I canceled everything because nothing came on no telephone service. Theres an outstanding bal that I'm being harassed about daily. Why should I be receiving a bal. I NEVER received SERVICE If this doesn't cease I will go the legal way and Sue Verizon. For tampering with my credit and harassment. Pls resolve this. Thank you. I'm a cancer patient I do not need this negative energy . Aggravated disgusted person.
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Review
#1684448 Review #1684448 is a subjective opinion of poster.
Service
Verizon Home Phone Service
Pros
  • N othing
  • Plan offered
Cons
  • Complicated communications
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution