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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Verizon review - HORRIBLE COMPANY IN EVERY WAY

Update by user Nov 20

They haven't contacted me. I hate them Just paid another $398.00

Original review posted by user Oct 21

Where should I start, They are scam artists, and have tried their best to ruin my credit. But I did not let them win. Absolutely the nastiest company i have ever dealt with in my entire life. I would be...
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Review
#1686070 Review #1686070 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Good coverage
Cons
  • Problem solving
  • Calling customer service awful
  • Deceitful - they are liars
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Full refund
Tags
  • liar
  • Verizon Service
3.2
Details
Verizon review - Terrible Customer Service

Update by user Aug 30

Update by user Jul 31 **Update - Sent an email to Verizon's corporate office. A nice lady contacted us, addressed our concerns, made us feel like valued customers (even though we are only a small family account), put a great technician on the job and Verizon has...

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Resolved
Review
#1606305 Review #1606305 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • Accountability
  • Customer service
  • Cost
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Service And Customer Serv
1.0
Details
I just called Verizon again and for the 5th time they have moved the restorel date from tomorrow 11/22/19 to 12/22/19. This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this...
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1 comment
Anonymous
#1787265

I'M IN JERSEY CITY, NJ..AND MY EXPERIENCE W/VERIZON HAS BEEN MOST EXCELLENT! MY POWER WENT OUT FOR A FEW HOURS, FORTUNATELY I GOT A CUSTOMER SERVICE REP NAMED ABBY P., WHO WAS OUTSTANDING, IF SHE CALLED ME ONCE SHE CALLED ME 20X OVER THE WEEKEND NO LESS! JUST CAN'T PRAISE HER ENUF..THANKS

Review
#1713078 Review #1713078 is a subjective opinion of poster.
Service
Verizon Dsl Internet Service
Cons
  • No landline or dsl service since june 2019
  • Lack of contacting me
  • Lack of accountability
Reason of review
I don't have restored service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verizon review in Springfield, Ohio: Run!!!

1.5
Details
Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful
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Review
#1721220 Review #1721220 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Oct 31

After several frustrating months of wasted time, I finally received my check and the situation had been resolved.

Original review posted by user Sep 09

I had a Verizon contract. I moved and Verizon wasn't offered at my new residence. I verified my new address. Verizon charged me a $275 fee for cancelling my...
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1 comment
Anonymous
#1745272

Verizon customer service is the worst . The numbers they give you do not work or your on hold for hours .

The chats are script controlled and always tell me to go to a store evee .

They charge a fortune and never give a refund . Awful business

Resolved
Review
#1648612 Review #1648612 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Hold times
  • Billing and customer service
  • Liarsli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$275
Preferred solution
Full refund

Verizon review: Can't believe them

3.0
Details
Verizon told me that my bundle for internet and a lan line was the cheapest out there at $90/mo but I found one for $30/mo. They kept renewing me for 3 years; lying every time I asked if there was a lower rate. Thank God my sister told me of someone else. Verizon stole $1200 from me over 2 years. Shocked
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Review
#1716185 Review #1716185 is a subjective opinion of poster.
Service
Verizon Bundle
Reason of review
Pricing issue
Loss
$1200
Preferred solution
tell the truth

Verizon review: Cell phone service great, FIOS home internet part of company is horrible!!

1.5
Details
Any time i have a problem with home FIOS internet service, i spend at least 1-2 hours on hold waiting to talk to someone, even if they say the estimated wait time is 7-9 mins. There is always a lot of hassle, and automated directions to go through steps i've already gone through- multiple times. Just very frustrating. Resolution to problems does not happen quickly. I never experience this with my verizon phone plan- have had that over 10 years with zero complaints. Not sure what is wrong with the FIOS/internet part of the company. More than ready to switch providers!!
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Review
#1710051 Review #1710051 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Verizon review: Dont use them

1.0
Details
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
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Review
#1710995 Review #1710995 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Dont really see any pros
Cons
  • Incompetent customer service
  • Verizon at all
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have

Verizon review: Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!

1.0
Details
I lost my landlijne phone on 6/18/19 and my DSL on 9/1. Have been promised at least 10 restore dates and my service is never restored. They don't care about their copper-wire customers but instead of cancelling the service they just pretend like they are fixing it. I'm so mad and frustrated that nobody is held accountable for their horrible Customer Service. I call and call and wait 20, 30, 40 minutes for a straight answer and they tell me the cable dept is still working on it... for 5 months? that's insane! Nobody is working on it because it's only 54 customers. They don't care about 54 customers! They should be fined, sued, and made accountable for abusing their loyal customers. I want my service restored ASAP
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Review
#1687515 Review #1687515 is a subjective opinion of poster.
Cons
  • Tech people have no answers
  • Problem never gets resolved
  • No information or contacting the customer for updates
Tags
  • Horrible Company Practices

Contact Verizon Customer Service

Website:
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verizon review: Avoid if possible, but in so many areas (like this one), there's no choice.

1.3
Details
I had a "bundle"with Verizon: Home phone (local, regional & long distance) & DSL. With a new job, I recently needed to upgrade my internet, so I dropped the DSL & went with the only broadband available localled (Verizon's vaunted FIOS is not available here). When I called Verizon to drop the DSL I was told I'd loose all "discounts," to the effect that I now have MUCH LESS Verizon service (no DSL, no long distance), but how much less am I paying? $2 per month, so I'm down to $57/month from $59/month. I'm sorry, this is not the loss of a so-called "discount; it's predatory pricing.
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Review
#1703996 Review #1703996 is a subjective opinion of poster.
Service
Verizon Bundle
Pros
  • It is there sort of
Cons
  • Will not take care of a customer and do the right thing
  • Lack of competiton enables predatory pricing
Reason of review
No local competition for Verizon.
Loss
$30
Preferred solution
Price reduction