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Account ending in #6536-00001. The reason my account is delinquent is due to your store on 13th St in Gainesville, Fl. You have a den of thieves and liars working at that location. I original purchased a jet-pack for the Verizon Store in Starke, FL. This was a very...
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1.1
I didn't like
  • Guarantees
  • Bad attitudes
  • Service
#1142853
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Verizon is running a tremendous scam on their switch promotion. You do not see one red cent to pay off your old provider. They cannot even put the balance of your traded in phone or your rebates towards the phone you have on their account. It can only be used to pay...
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Anonymous
Charles

"RACKET"Yes, I've often thought of that word as a synonym for "Verizon".To paraphrase Shakespeare : "first thing let's do, let's get rid of Verizon".

1.0
I liked
  • Cs were friendly
I didn't like
  • No plausible solutions
#1131188
Reply to reviews
14 months ago I traded in my iPhone 6 to get an iPhone 7 plus. I was supposed to get $27.08 credit on my account every month for 24 months. Unfortunately I lost my iPhone 7plus after a couple months. So I was very excited when iPhone X came out. Of course, on the very...
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1.9
I liked
  • Actual products
I didn't like
  • No solution was given
  • Utilizing asymmetric information to trick customer
#1154322
Reply to reviews

Verizon—not Customer Centric company!!!

Verizon
#1165827
No LIve TV for a week!!!! They say fixed—yeah, if you like voices with blips in between every word and only for 10 minutes before going off again and waiting an hour on hold on the phone. Looking at Comcast. Has to be better!!!!
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Verizon - Poor customer service

Verizon
#1163099
1.0
Details
Hi I can’t believe how poor the Verizon customer service could be!!!! This is ridiculous! I was stayed one day on the line to speak with an agent!!! How could it be possible ?!?!!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Verizon - Lack of customer service and incompetence

Verizon
#1158378
1.0
Details
For three months I have been trying to receive my Buyout card for switching to Verizon. Every agent whom I speak with tells a different lie why I have not received the card. Even supervisors are just as bad as the agents. I am so pissed with this company
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Advertised vs Delivered
Customer service
Reliability
Style and Design
Value for money
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Verizon sucks crap

Verizon
#1144057
1.0
Details
Verizon us not worth a damm bad customer service and still haven't provided me with a working phone can't sign in at the providers page or reset my password
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
This is by far the worst experience with any cable/internet company our family has ever had. We were on a $50 plan that included only internet and house line, the plan was supposed to expire in 2019. Somehow, in February of 2017- Verizon changed the price on our plan...
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Anonymous
Joe DH

Take them to small claims court. When you win, FCC will pay attention and so will your state's attorney general.

1.4
I liked
  • You are a bunch of overcharging crooks
I didn't like
  • Verizon at all
  • Fraudulent tactics
  • Deceitful pricing
#1134636
Reply to reviews
I have been a customer of Verizon for 30 years and this included only internet and the basic landline to go with it no long distance and continuous problems with both over the past year-and-a-half. Customer service is terrible and they are rude and I just had a...
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Anonymous
Phyllis1234

After writing this review and previously contacting Verizon with a less than adequate response; I let the Verizon representative know that I posted a review of their lack of s...

1.1
#1125621
Reply to reviews
5 yeard ago my wife and i had our cell phone service and a internet hot spot with verizon.After about a year they were billing us for the cell phones and 2 hot spots.I quickly notified a customer service rep. Whom after 1 hour confirmed that there were indeed someone...
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1.5
#1154502
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I was not told by Verizon rep that frontier would be taking over. I was also promised a $400 gift card that I never recieved. The price of the monthly bill for 1 tv with eve, WiFi, and phone was not the price was not $100 as a high estimate according to rep. It was...
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1.0
#1163634
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I had a service with Verizon for almost 1 year without contract and i had to move out of the country so i called to cancel 3 days after new cycle started. I spoke to the representative who told me that she would cancel the service and that i would have to wait for the...
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1.0
I didn't like
  • Billing practices
  • Constant increases in cost of service
  • Deceitfully written contract
#1156656
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Customer service over the festive period was anything but festive. Multiple agents all stating different things and disputing anyone would have said they said... fortunately no transcripts. The WORST customer service experience since moving to the US nearly 10 years...
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2.0
I liked
  • Online support worked well
I didn't like
  • Customer service
#1155778
Reply to reviews
We had called Verizon several times to see if they could fix my VOD but they could not do it remotely. They opted to send a service tech out. The service tech said he was going to change out the 10 year old no longer in service box. We checked our bill and noticed HE...
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1.0
I didn't like
  • It was the worst experience 3 hour text then 20 minute chat
#1166443
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