Verizon

6-20-26

Not sure how many people were assaulted by telemarketers after their phone numbers were hacked so, I've documented a shot list of calls that doesn't include a bunch more and reported it to the FCC and local law enforcement to make it a matter of record.

G.

Version complaint filed 6-17-26

6-16-26

Spam calls as of 6-12-26, 6-14-26, 6-15-26 and 6-16-26

#1. 6-12-26 approximately 12:00 p.m.

a female operator called my number and mentioned my INA supplemental insurance (Insurance Company of America) was incomplete. When I asked what this was about I was ignored and switched over to a guy who was asking if I had part A&B medicare coverage. He said it wouldnt cost me anything and kept talking. I interrupted and asked what this was about considering I was informed that my coverage wasnt completed.

I told him someone else tried to get me the extended coverage in my area but I didnt qualify. He asked when I tried, etc. so I said I wasnt interested but he still kept talking so I hung up. Thinking this was a one-off I deleted the phone number.

Shortly thereafter I got call # 2., *** at 3:47 p.m. and # 3 at 4:07 p.m. from *** and another at 4:45 p.m. that I blocked instead of logging it.

Not thinking my phone number was sold I dont remember the calls on the 13th so; on 6-14-26 I started to keep a log of incoming calls.

6-14-26 11:50 a.m. number ***. At 11:54 call *** came in.

6-15-26 11:41 a.m. another call at 12:20 p.m.*** was about house wares, etc.

another at 5:48 p.m. *** about the food media. At 6:10 p.m.*** regarding getting $180.00 off my insurance. Another at 6:15 p.m.

*** that was blocked as potential spam. At 6:30 p.m. *** from a funeral center. I blocked it.

At 6:41 p.m. ***. Last one recorded 6:45 p.m. ***.

From there I remembered many years ago there was a Do Not Call Registry so, I looked it up and filled out the forms.

Today however on 6-16-26 at 9:52 a.m.

I almost blew off a very important call from the Veterans Administration regarding a complaint to the Secretary of the VA *** thinking it was more harassing spam. FYI, Im a 100% disabled Marine Vietnam vet and former lawman retired for preexisting war wounds.

At 10:20 a.m. number *** I was right in the middle of speaking to the investigating doctor that was put on my case when my phone kept ringing interrupting our conversation so, I had to tell the doctor I had to wait due to numerous calls that have been assaulting me for days. At 10:54 number *** I got another call after I hung up from the Doc at 10:34 a.m.

When I got a notice I have a message in voice mail that went in at 9:24 a.m.

unbeknownst to me from number *** there was dead silence for over 21 seconds before I hung up.

This whole fiasco in my opinion stinks to high-heaven.

My old flip phone is all I have to the outside world and has been comprised. Someone should be help accountable.

***

Hello,

I need your urgent help with a serious problem involving two mobile lines and my billing.

In December 2025 my family switched from Verizon to AT&T with six lines under my mothers name and tradein of our old iPhones. Four lines were successfully transferred and activated.

Two remaining lines were delayed and never arrived. We repeatedly contacted your representatives and were told to wait for the devices and then bring all old phones for tradein.

Later we were informed that the two delayed lines/devices were cancelled, but we never requested any cancellation. At the same time there was a nationwide technical issue at ***, so we could not obtain the transfer PIN in time.

Because of these technical problems, those two numbers were never properly activated with either company, and we could not use them.

Today I received notice that I missed the deadline to return devices, and I am also receiving bills for these two numbers, even though I could not use them due to this unresolved technical issue and repeated system errors on the carrier side.

I kindly ask you to:

1.Investigate and fix the status of the two affected lines (either activate them correctly or close them without penalties and device charges).

2.Remove or credit all charges for the period when these two numbers were not working and I could not use the service.

3.Confirm that I will not be charged any fees or penalties related to tradein or cancellation for these two lines, since I never cancelled them and followed all instructions.

Please contact me as soon as possible by phone or email to discuss and resolve this issue. I would appreciate written confirmation of the resolution or case number for this complaint.

Thank you for your time and assistance.

Best regards,

Verizon store light as they set up my home internet. They knew that they knowingly could not place it into our address.So they placed it onto another address.

We spent multiple hours on the phone between customer service and quote. ", Tech Support and still no true resolution. Then, they started sending repeated request to access my personal information technology, including my cell phone and my computer and wanting to see everything on it. This is considerably unacceptable and a complete and utter invasion of personal
And privacy they also threaten to shut off the internet service.

Completely lacking in professionalism and quickly losing any respect for them.

Raise prices and lower service. Lower your expectations if you decide to go to Verizon sad when ATT is a better choice.

I am currently with a mobile service provider and was trying to change to Verizon to add 3 lines for myself as well as my family members. I have been trying to do this for the past two weeks with Verizon and have gotten nowhere.

First, I did it online, spoke to a representative, and said everything was a go. Come to find out, it was not. The lack of communication is horrible. One person doesn't know what the next person is doing, going back and forth, needing different verifications, my information being sent to the fraud department for no apparent reason.

I thought all of that was cleared up, but it was not. So then I went into a store, waited over an hour, was not serviced or helped, or even acknowledged. I left that store, tried again online, still unsuccessful. At this time, we're in week number two.

I then went to another store that promised they would be able to handle everything. Once I explained everything over the phone, I was still unsuccessful. As of yesterday was my last attempt, and I was on the phone. Actually, I was online with a representative for about 3 hours trying to make this go through.

Everything was a go. I got my confirmation. They did the credit check; everything was approved. I made my down payment on what was required for those lines of service, and I got my receipt with a promise that it would be expedited and shipped to my home today.

Once they told me I was unable to pick it up from the nearest store, the deadline was 8 PM for delivery. I noticed it was getting close to that deadline. I checked and didn't get any notifications. Finally, I went on the website and saw that my order was on hold for further information.

Once I got through on the phone line, I was told that my order was due to be canceled with no explanation. Once I asked them to give me more specific reasons, the representatives all of a sudden acted as if they could not hear me or that we had a bad connection and hung the phone up on me. I have gotten nowhere with this service. I've gotten nowhere with any management team.

No one has helped. I still have not gotten a refund back as of yet, and no one is giving me a reason as to why I have not been able to get this service.

This is completely unacceptable and left a horrible taste in my mouth for this company, especially being a company of that large capacity. I don't know if anybody else out there has experienced any bad or fraudulent activities such as I have, but this is a bad, bad experience, and I will tell anybody to think twice before going to Verizon.

Even though I've never had Verizon service, Verizon somehow sent a fraudulent account in my name to collections. I didn't even know this 'account' existed until Experian alerted me that a negative item had appeared on my credit report.

I immediately contacted ***'s Fraud Department and was assured the account was fraudulent, that it would be removed, and that all three credit reporting agencies would be notified. A few days later, I received a text from the collection agency offering to 'settle' the debt for less money. In the meantime, ***'s mistake has caused my FICO score to drop by more than 50 points. That's not just a number; it can affect interest rates, insurance premiums, and future credit opportunities.

At that point, enough was enough. I filed a formal complaint with the FCC. This week, I was notified that the FCC has officially served Verizon with my complaint. Since then, I've received two voicemail messages from ***'s Executive Office.

I responded by email, advising that all future communication must be in writing. That's where things stand for now. This isn't just about me.

When a company reports false information that damages someone's credit, it needs to be held accountable. Consumers shouldn't have to spend their time and energy cleaning up a mess they didn't create.

Hi. My name is [PERSON_NAME] and I opened an account for my son who is homeless and trying to get his life on track.

He had no ID. But was in the process of getting one so he could get a job to pay for it.

Initially, there was a promotion for a free phone and monthly payment for $50. The first bill came not too much later after creating an account. The bill was around $274.

A friend of my generously paid $164 up front. So, we went in to the store and explained the problem and thought it was resolved but come to find out it wasn't. At this time there was a warranty on the phone which we DID NOT ask for. We just wanted the cheapest basic plan with no extras added.

My son got a notice that his phone was to be cut off because of non-payment. It was not time to pay for the bill yet. Well, the whole process of fixing the problem was a waste of time. The amount of $274 was still on the account.

Now my son is having his phone cut off again because of the incompetent communication with the local store and customer service. Not to mention the false information about the issues being resolved and the false monthly amount. Which by the way we tried several times to have it corrected at the start of the contract but it never was. All we got was promises of resolution.

I do not believe the issue will ever be resolved.

I WANT A CANCELATION ON THE FULL CONTRACT AND NEVER DEAL WITH VERIZON AGAIN. I will return the phone and be done with this switch and bate tactic.

ASAP.

The store we interacted with is at [GEOGRAPHIC_DATA]. Plus, customer service.

I will be sending this email to my local BBB [PERSON_NAME], my state corporate BBB director [PERSON_NAME], Pissed Off and all social media I am connected with.

I am hoping this will be resolved ASAP.

The account number is 072753****-00001.

[PERSON_NAME]

If your company does not put my 600 dollars back in my account, I will go to the Attorney General and then I will file a claim to the Consumer Financial Protection Bureau. I am done with Verizon because this isn't the first time your company has tried to steal money out of my account.

Put my money back in my account as this fraudulent charge caused a lot of problems in my account. I already have a ticket number, but your company obviously can't get their stuff together in time to fix your problem that has now caused huge problems for me in my bank account. I am leaving your company and I will put on social media all over the place: don't use Verizon. They steal your money.
as of 06/29/26 Verizon has not even read this complaint.

I guess they think they are so monopolized, one very bad review will not do anything but I will never stop bad mouthing and giving my experience for a long time to come.

I will edit daily and post all over everywhere that I can. DO NOT USE VERIZON, THEY WILL MAKE YOUR LIFE *** AND DO NOTHING ABOUT IT.

Last week, Verizon restricted my data service, which prevented me from accessing navigation applications. When I inquired about the issue, they indicated that I had exceeded the limits of my unlimited plan and suggested I upgrade to a new plan.

I expressed my concern that I was being held hostage due to their service restrictions. I was on my way to an event using a navigation app when this occurred.

The representative placed me on hold, and I later learned that today was my billing cycle reset date, at which point my data service was restored. As a result, I was delayed by approximately 30 minutes while I waited for the service to be reinstated.

I am an almost 27-year customer of Verizon, and I am experiencing the absolute worst customer service from any company of this size to date. I was given a free network booster many years ago due to extremely poor cellular service in my area.

If it wasn't for this device, I wouldn't be able to go from room to room in my house without a call being dropped; it's that bad. This device has since quit working altogether because it is outdated. I called Verizon on a Friday, and they said it would be replaced for free, would be delivered on Tuesday, and a technician would call to ensure it was working correctly. Wednesday came, and still nothing.

I called, and after being on the phone for over an hour and passed off from person to person and waiting a minimum of 20 minutes for each one, they said they would not replace the device for free and would actually charge me for a replacement. I explained I recently enrolled in their device protection program; they didn't care. Having spent in excess of $30,000 in 26+ years of being a customer, this is absolutely unacceptable. They don't give a damn about loyalty.

I'm done; T-Mobile is cheaper and has vastly better service in my area. Kick rocks, Verizon; you screwed me over for the last time.

Here is my experience with verizon.

I'd been a custormer for over 30 years, and generally was if not happy then satisfied. Yes, its service was more expensive than competition but at least coverage was good.

Some time ago, I noticed two things:

1.

service randomly disappears in places where it was always present and

2. I get numerous - I mean literally hundreds - of scam calls a day. Verizon, having means to prevent this massive abuse, chose not to. Moreover, it charges for somewhat limiting it.

Finally, after months of struggle, I decided to finally part my ways with [PERSON_NAME].

I tried T-mobile's service for a couple of weeks, and it turned out to be far superior to verizons not to mention cheaper.

I went to verizon's store in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], and asked for transfer pin needed for another provider to port my number and requested that my phone(s) were unlocked/disassociated from verizon network. Yes, I paid remaining balance on my phones. And here REAL horror begins.

T-mobile store promptly installed e-sim's, and everything worked fine... for an hour.

And then "phone is not registered on network", and suchlike lovely errors started popping up every time I had odacity to attempt to make a call.

I contacted T-mobile support, and they were extremely patient with me but hours later, were still unable to establish service. I was told to go back to the store so that they would install physical [PERSON_NAME]. Next day and 50 miles later, it was done.

Everything - once again - was fine... for another hour.

Finally, it was determined that verizon did NOT release the numbers and/or unlock the phones.

T-mobile rep was nice enough to set up a conference call with [PERSON_NAME], and yet another rep assured that everything was fine and ready to be ported. Not so fast - the same issue persisted.

Long story short, numerous calls to verizon, numerous conversations with numerous reps resulted in numerous fairy tales from "everything is unlocked" to "we have no record of your payment" and "you can't use your numbers since they were placed in the pool and cannot be reused because the initial rep terminated service BEFORE issuing transfer pin". The stories replaced each other with remarkable frequency.

In the meantime - after four (FOUR!!!) days of full time negotiations - both phones still don't work with the same sympthoms.

Today, I attempted to reach a verizon supervisor. 2 hrs 10 min 51 sec on hold, and...

"nobody is available to take your call"...

On top of all that, [PERSON_NAME] submitted a bill in the amount of $149.09 far exceeding [PERSON_NAME] charge for a full cycle despite the fact that it was the beginning of cycle AND there was a $52 credit on the account. And don't forget - I did pay the phones off.

Bottom line:

You not only get lousy coverage and poor service with verizon with the cherry on cake: you also are not allowed to leave.

Customer beware!