Verizon Reviews

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We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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7 comments
#1797054

Typical. The worst!

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ID
#1054689 Review #1054689 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Verizon just might have done my company in
  • So if they can not reach us they will have to call someone else
  • Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution

How long I'm under contract with Verizon

How long am I under contract I have no bars that I have one bar at my house Every time I complete this it puts me that I am a customer how do I talk to somebody can't do it here

User's recommendation: Shave your paperwork.

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ID
#2993237 Review #2993237 is a subjective opinion of poster.
Location
Tucson, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I went to a verizon store to purchase a new phone. I did this each year, at the same store. Phone was on wait list and I understood but the price salesperson gave me was not true. The next day I received an email telling me what my bill would be, it was double what I...
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ID
#2991714 Review #2991714 is a subjective opinion of poster.
Pros
  • Technician
Cons
  • Lies about promos
  • Lack of transparency with chat persons
  • Poor customer service
Preferred solution
a transfer pin to leave Verizon

Problem with new phone and cost

I recently bought a new phone to replace my previous phone. I understood that that there would be no cost for replacing the old phone with a new one. It appears that I am being charged for the new phone. In addition, I have had problems with the phone that I would like to talk to a technician. It is very difficult to get in touch with someone about these problems
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ID
#2986646 Review #2986646 is a subjective opinion of poster.
Location
Griffin, Georgia

Lost iPhone

I still have not received a replacement for our lost insured Iphone reported last week. The telephone number is 919-624-**** Freda Hardy 6622 Clearwater Drive Oxford, NC 27565 Callback number is 919-714-**** Harold Hardy

User's recommendation: God help you!

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ID
#2984057 Review #2984057 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$760
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
I have been wanting to leave Verizon for a long time because their prices are too high. 2 weeks ago my balance was 0 and now they got $155.10 out of me. Anyway, on Oct. 14th I called them to ask for my account# and my transfer pin. They had me waiting on the phone for...
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ID
#2980266 Review #2980266 is a subjective opinion of poster.
Location
Scottsdale, Arizona

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Verified Reviewer
New Reviewer

Lost Visa rewards card

You have my complaint on file. I want to speak to someone that DOESN'T HAVE A FOREIGN ACCENT. I GET SO MAD WHEN I GET A PERSON WHO CAN'T TALK ENGLISH VERY WELL AT ALL. ALL I WANT IS MY VISA GIFT/REWARDS CARD I EARNED WHEN I SIGNED UP. ASAP
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ID
#2974409 Review #2974409 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$200
Preferred solution
Need a replacement Visa gift/rewards card

Change payment

I tried for over 40 minutes to actually talk to a person. I had already gone through every automated service None were supporting my need to change my new debit card #. The chat, the text never allowed any support. I am afraid that my automatic payment will not go through. I cannot believe that your support is so complex that you cannot service your customers. Please help me to contact. I have changed my password and still dont get through. I am very disappointed Marye young

User's recommendation: Don’t count on support.

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ID
#2970496 Review #2970496 is a subjective opinion of poster.
Location
Fort Worth, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I had an account with Verizon for over 15 years and about 5 years ago I transferred from Verizon to Spectrum. At that time I sent back two iPhones with the boxes and return labels sent to me by verizon. After I received another bill from Verizon, I called customer...
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ID
#2970490 Review #2970490 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Not being able to communicate with a real person
  • Horrible customer service
Preferred solution
Let the company propose a solution

Help with phone

It totally stinks that I am trying to reach Verizon and I get directed to a place that wants to sign you up for $46 a month to help you with a phone THAT I PURCHASED FROM YOU!!!!
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ID
#2966930 Review #2966930 is a subjective opinion of poster.

How long I'm under contract with Verizon

I have one bar at my house I can't contact you without a very very long wait and my bill is way too high I believe I save the paperwork I'm gonna look at it since I can't talk to any but representatives I'm thinking T-Mobile see you later Verizon I can't hear you now
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ID
#2966918 Review #2966918 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Contact

I have no bars at my house I can't talk to you I've had problems since I've lived at this house for a couple years and you guys have not cured this problem I've complained about
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ID
#2956771 Review #2956771 is a subjective opinion of poster.
Location
Las Vegas, Nevada

How long I'm under contract with Verizon

Do you really want a 100 words of my opinion it's a very simple question how long am I under contract it's easy I would hope you could respond please thanks
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ID
#2956754 Review #2956754 is a subjective opinion of poster.
Location
Las Vegas, Nevada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

So others know

Could never get anyone on the phone to discuss issue. My account was charged $38.60 for a prepaid plan that should never have been charged to my account
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ID
#2954503 Review #2954503 is a subjective opinion of poster.
Cons
  • Being lied to by customer service
  • Charge me money for service i never used
Loss
$39
Preferred solution
Full refund

System looping without updating

The automated system would not accept my new debit card, it looped on zip code. Verizon suspended my account for 30 days due to too many log in attempts. I finally got a hold of a person at Verizon and they refused to restart my account. I then went to the Verizon store, who also told me my account was suspended for 30 days. I said, I have never in my life heard of a business practice that refuses to take my money. I have been a Verizon customer for 20 years I walked across the street to AT&;;;;;;;;;;;;;;;;;;at
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ID
#2954228 Review #2954228 is a subjective opinion of poster.
Location
Twin Bridges, Montana
New Reviewer

Cancel my verizon wireless phone 207-730-****

i cancel my phone at the end of july, i was told it would be taken care of, but again you sent me another bill, somebody is not doing their job. my account that is cancelled is 585272***-*0001 p.s.i expect an answer

User's recommendation: bad service.

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ID
#2950339 Review #2950339 is a subjective opinion of poster.
Preferred solution
no more haressment bills

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