Verizon Reviews and Complaints
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17
ISSUES RESOLVED
2.6K
TOTAL REVIEWS
$670K
CLAIMED LOSSES
$898
AVG LOSS
170K
PAGE VIEWS
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Cons
- Incompetent customer service
- Customer service
- Poor service
Pros
- Internet
- You are a bunch of overcharging crooks
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
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We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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Most Helpful
Review
Service
Verizon Phone Service
Cons
- We mover aircraft parts for the airlines
- So if they can not reach us they will have to call someone else
- Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
Verizon in New York, New York - Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!
Lost my landline and DSL service in June 2019 and it's now November and it's not restored and they keep pushing the restore date because they don't care about these customers. Instead they keep lying that it's being worked on and it's complete BS. They are stalling until the government catches them. Completely fed up!!!! They should be sued by the government or their landline customer
Review
Service
Verizon Dsl Internet Service
Verizon - Dont use them
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
Review
Service
Verizon Phone Service
Pros
- Dont really see any pros
Cons
- Verizon at all
- Incompetent customer service
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have
Verizon - Cell phone service great, FIOS home internet part of company is horrible!!
Any time i have a problem with home FIOS internet service, i spend at least 1-2 hours on hold waiting to talk to someone, even if they say the estimated wait time is 7-9 mins. There is always a lot of hassle, and automated directions to go through steps i've already gone through- multiple times. Just very frustrating. Resolution to problems does not happen quickly. I never experience this with my verizon phone plan- have had that over 10 years with zero complaints. Not sure what is wrong with the FIOS/internet part of the company. More than ready to switch providers!!
Review
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Verified ReviewerVerizon - Avoid if possible, but in so many areas (like this one), there's no choice.
I had a "bundle"with Verizon: Home phone (local, regional & long distance) & DSL. With a new job, I recently needed to upgrade my internet, so I dropped the DSL & went with the only broadband available localled (Verizon's vaunted FIOS is not available here). When I called Verizon to drop the DSL I was told I'd loose all "discounts," to the effect that I now have MUCH LESS Verizon service (no DSL, no long distance), but how much less am I paying? $2 per month, so I'm down to $57/month from $59/month. I'm sorry, this is not the loss of a so-called "discount; it's predatory pricing.
Review
Service
Verizon Bundle
Pros
- It is there sort of
Cons
- Will not take care of a customer and do the right thing
- Lack of competiton enables predatory pricing
Reason of review
No local competition for Verizon.
Loss
$30
Preferred solution
Price reduction
Verizon - No recommendations
I have been calling Verizon for days. No matter what I do they hang up on me or misrepresent what I am trying to do.
Review
Service
Verizon Fios Internet Service
Pros
- Internet
Cons
- Lack of accountability
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
Verizon - Christopher Tyson
Christopher was a detailed Sales Representative at the Lee Blvd Fairfax VA location. Ge did not rush me, answered all my questions, transferred my files and apps, and thought me how to play with my cell new phone. He was pleasant and knowledgeable and made the sale stress free. Great asset for that location.
Review
Service
Verizon Sales Representative
Pros
- Face to face support
Cons
- Not all locations are the same
Reason of review
Good customer service
After receiving another letter from the collection agency, so mad that this is not resolved. I called Verizon one more time and reviewed my issue with them. The rep was very nice and understood my frustration, but said they couldn't/wouldn't do anything to help me....
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Review
i went to the store on Sratfor Road in Winston Salem to purchase a apple phone since you where doing the 200 trade in I had a note 8 perfect condition, but thats not issue as much as one of your represenitive of verizon came over to help ( i thought) told him i was...
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Review
Service
Verizon Apple Cell Phone Upgrade
I went to a virzon store off Straford road in Winston Salem to update my phone and have never in my life saw such horriable treatment, I walked over to a black guy for help and asked to see the new apple phone;s since they where on sale and get 200.00 off my note 8, he...
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Review
Service
Verizon Phone Service
Reason of review
Pricing issue
Verizon in Austin, Texas - Incompetence
Werizon is the most incompetent co. They allowed by 3 phones servicewomen be changed by 2 individuals in another state. Then refused to talk to me about it for security reasons
Review
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According to the Verizon FAQ section, you can make changes to your existing plan. Visit Verizon Change Your Plan page for step-by-step instructions to change your current plan in My Verizon online or the My Verizon app.
You can add more data or increase your voice and messaging allowance. Keep in mind, if you have a plan with unlimited minutes and messages then data is the only allowance you may need to change.
Other plans will display options to change minutes, messages and data allowances. For other questions and complaints, you can contact Verizon customer service by phone at 800-922-0204