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When my 2 year contract expired with Verizon Fios, I called customer service and told them I was going to cancel and go to another provider who was offering more tv channels and faster internet for less money than I was already paying Verizon. I told them if I had to...
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#1277291
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Its been a few days since dealing with customer service at Verizon and i feel like my experience is literally eating at me! I am so upset i cant/wont stop untill i get the agents name who was so rude! I signed up for Verizon because i heard great things. Customer...
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Anonymous
Anonymous

Be careful with any cell phone store because many are contractors or authorized dealers. They are not actual company employees. There could be quality issues from employee tur...

1.0
I didn't like
  • Lack of accountability
  • Lies about signing up for services
  • Told one thing and going doing another
#1274579
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"Unlimited" means something completely different to Verizon than it's common usage. It is merely a marketing catch phrase. The use of the word Unlimited, in Verizon's lexicon is nothing but a big fat lie. You will be limited. Your allotment will be exhausted in a...
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1.3
#1266253
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Verizon - One talk should be called None Talk

Cannot answer calls, can’t disconnect, 3rd grade science project could have designed better app
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1265485
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Back in January call to Report enternet down could watch enternet but could not play any game's/ tablet loading or message say NO enternet/they send out three tect-by the time they arrived enternet played all threw the house NO problem/let me make it know that / Icall...
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Anonymous
Tomas

Stop screaming with the all capital letter format ; it is annoying and difficult to read. Anybody who does business with Verizon had better watch out for poor service, high pr...

#1264944
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Customer service berated me and would not pass me to a manager on two separate calls. Went to the store to find out the salesman had been fired. Was told it would be made right - fraudulent billing was never corrected I had to drop the contract and lose all the money I...
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#1262268
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Useless at the Orlando airport cell parking. I was waiting for a call from my wife, upon her arrival at Orlando airport. In the cell phone parking lot. Others with ATT and Sprint, Even, the cheap phone services, had multiple bars on their phones. However, my Verizon...
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Anonymous
Anonymous

How is this vzw’s fault

2.4
I liked
  • Give us what we pay for
I didn't like
  • Poor service when needed the most
#1260714
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verizon worker looked at my account and told me my contract was up that day. i went home and called to get anew contract, and the man on the phone verified it was up that day after i asked him. i got a contract that was $25 more money and one less room for cable. i...
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2.3
I liked
  • Services
I didn't like
  • Being lied to by customer service
#1257225
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Verizon shutoff my dial tone in order to sell their fios package, called for a service to fix, told it would take a week!!! Received text next day that it was resovled, no. called again was told there was a problem in the area. Waited a week as they said, no fix,...
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Anonymous
Anonymous

Verizon did the samething here. Phone calls, letters and even visits from Fios sales people. They pushed it pushed it then when we got a new carrier it takes them almost 10 da...

#1252553
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On 3/31/18 - Sat, I was scheduled to have my Fios Services installed @ my new residence between 8-10 am. What I got, was a no call/no show. Around 11am I called to speak to customer service, was told that my appointment had been cancelled & I was going to have to...
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1.3
#1249819
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