Verizon

I submitted two formal complaints on Verizon's website concerning a billing error, inadequate services and performance, exploitation, excessive charges, and my lack of awareness regarding the company's conversion of my device payment plan into a security, which was then securitized for profit, benefiting Verizon and its shareholders. I was not informed about these mechanisms.

Three individuals from Verizon's executive team contacted me via email to discuss these matters. Their names are Frankie, Stephen, and Stacey. Rather than resolving these issues, they chose to ignore them, prioritizing the interests of the company and themselves. My primary concern is that I was not informed upfront about all the hidden fees and surcharges that they are imposing on me.

These fees and surcharges represent costs incurred by Verizon's operational costs which are ultimately passed on to customers like me. These expenses include: Taxes, Governmental Surcharges and Fees, Verizon Other Charges and Credits, Regulatory Charge, Federal Universal Service Charge (FUSF), State Universal Service Charge, and Administrative and Telco Recovery Charge. Had this information been disclosed to me at the time I agreed to do business with Verizon, I would have never signed any agreement and would have taken my business to another carrier, such as T-Mobile, which has developed a strategic business plan to absorb these costs rather than transferring this burden onto me and other consumers. Verizon claims that this is a standard practice in the telecommunications industry.

However, this common practice is both unfair, deceptive and misleading. These fees and surcharges serve as additional revenue streams for Verizon and its investors, leaving customers to shoulder all the risks at their expense. Why should I be responsible for covering costs that are unrelated to me? I am not the one incurring these unnecessary fees.

They have even passed their taxes onto me. This situation has placed a significant financial burden on me, and they seem indifferent to my plight. If this was disclosed to me upfront during the time of I agreed to do business with Verizon's. I would have never sign any agreement, and I would have taking my business to another carrier, like T Mobile who strategized a calculated business plan in recovering these costs on their own and not passing this burden.

On me and other consumers. Verizon's stated how this is a common practice in the telecommunications industry. This common practice is unfair, deceptive and misleading. These fees and surcharges surcharges are another for.

sources for multiple stream of incomes for Verizon's and its investors, leaving its customers to bear all of the risks at the expense of consumers and myself. Why should I have to cover these costs that has nothing to do with me? Im not the one thats incurring these junk fees.
They even passed down to me their taxes to pay. This has caused me a great deal of a financial burden and they seem not to care one bit.

Let's say I pass down my personal expenses, like rent, car note and insurance, electric, and gas in the form of fees and surcharges to Verizon's. Do you really think they would agree to this? Of course not, so what make you think I would agreed to this if this was revealed to me upfront. There is no transparency or notices to inform me of this.

I told them that they are making me insolvent and the three executives stated they didn't care. So, why should I pay any bills if im unable to afford it with these high hidden fees and surcharges. All Verizon's care about is the capital. This company is very untrustworthy.

I've noticed that my agreement was converted into a security, bundled with other agreements, sold to a trust, then sold to investors. These investors receives future streams of payments each month from customers, like myself. There business practices is unfair, deceptive, non-transparent, and unethical. Finally, every month I have to call Verizon's customer service due to the poor services they have.

8 hours out a day the services dropped, the connectivity will not load up, I have to constantly turn on and off my phone throughout the day and its been a nightmare on elm street. Verizon's team has 7 open lines on my account and i only have three lines. Their rep told me that they would remove those lines since I never received the devices. However, that was a lie.

Those lines are still showing active. Verizon's is horrible and garabge. I will no longer be a valued customer anymore. Their services is too risky to have.

There technical team couldn't fix these ongoing issues. If they look at their calling history. They would see the many times I've being calling in about this. Verizon's devices are factory deflected and they are well aware that's why in their contact it states that customer could not hold them liable for their own faulty devices.

This tells me that ever so often you would have to upgrade your device to the newest device. They even know that their services and devices are poor and no good but they still sells deflected devices so customers would continue to upgrade.

Upgrades equal more capital from from me and their customers. A solution would be to invest in quality devices and improve their by investing in more cell towers instead of extorting capital from their loyal customers.

Verizon has trained their employees to gaslight consumers. I have been waiting on Verizon to send me a label to return the routers.

I've tried returning them to the store, but I was denied the ability to return the routers. Furthermore, I've been waiting for over 2 years for a label from 3 to 4 different reps. And yes, they have also charged me knowing that the routers are to be returned. They even had a customer service rep contact me who was supposed to have a very experienced rep contact me, but that never happened.

As of this day, I still have the routers in a box waiting for the label to return. I would not recommend Verizon to anyone.

Verizon is the worst company I have ever dealt with in my life! Period.

My current issue involves them paying me back for an iPhone I purchased from them back on the 6th of this current year, 2025. Unfortunately for me, I paid for the phone with cash, and it cost me $636.00. When it did not work out for me as well as I had planned, I returned it to the same store, and they informed me that my refund for it would come in the form of a check directly from Verizon. Well, since June 20th of this same year, I have received two different checks that I am not able to cash because of their 'printers' incompetence and lack of attention to details.

I have now informed the Pennsylvania Attorney General's Office about this and am waiting for a third check now from Verizon. If they mess this one up, I have advised them I will take them to a court of law and sue their *** off!

It took me 3 days, 17 reps, 11 1/2 hours with customer support, and I paid $45 for a prepaid service to spend 3 days on chat trying to undo why they couldn't get my phone on. They had five different lines on my plan I didn't approve.

IP guards and a new phone ordered I didn't ask for; they ported in my phone number I told them I didn't want messed with, which got that line turned off. Now they stopped responding, and my phone's off again when my bill's fully paid. Mind you, I have 3 months' credit from them, yet two months in a row my phone's off.

Now they won't turn it back on until I pay for all the extra lines and stuff they took it upon themselves to add for some ungodly reason. Please help me!!!

Dear Verizon Support Team,

Despite my repeated calls, hours of waiting on the phone, multiple emails, and even conversations with your finance department, my issue still remains unresolved. I am struggling to understand why I am being forced to pay for a mistake that was clearly made on your side.

In August, my phone bill payment was charged earlier than scheduled.

I immediately emailed your support team about the error, but nothing was corrected. Later, one of your supervisors added a $25 adjustment to my account as a so-called gift, instead of fixing the original mistake.

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After that, my AutoPay enrollment was cancelled without my consent, and now I am unable to re-enroll in AutoPay. When I signed up for the premium plan, I was told I would receive a $10 monthly discount as long as I maintained AutoPay and this discount was indeed applied during the first three months. Then suddenly, the discount stopped when you cancelled my AutoPay.

I cant understand why you are preventing me from setting up AutoPay again.

Is this $25 adjustment somehow being used as an excuse to block my AutoPay or my discount? None of the customer service representatives or finance staff Ive spoken with have been able to give me a clear or logical explanation. Ive been put on hold for hours, transferred from one department to another, and promised callbacks or emails that never come.

To make matters worse, I also want to upgrade my phone, but because of this issue in your system, Im unable to trade in and upgrade my device. The system simply wont allow it.

Am I not your customer?

Why am I being treated differently?

I am requesting that this issue be reviewed and corrected immediately. Please restore my AutoPay option, reinstate my $10 monthly discount, and provide a written explanation for why my payment and account adjustments were handled this way.

Thank you for your prompt attention to this matter.

Sincerely,

Mehmet Sert

I needed to get Internet for my daughter in her apartment for school. Verizon and Astound are the only two providers for her complex.

I chose Verizon. I ordered online and the unit arrived the next day. The unit was plug & plan and internet is fine. I needed to log into Verizon account and setup on autopay, and other things to include add my employer discount who has discount with Verizon.

Verizon's UI is simply horrible and something you'd think hasn't been updated since "You've Got Mail." The sidebar is just cluttered with stuff most consumers probably don't use. I entered my employer email address and received link to complete process. I logged in and required to confirm address and received the message, Verizon doesn't provide service at that location and redirected me to Clearlink. I called customer service and was greeting by someone whom English was clearly their second language and I had to repeat everything 3 times before she was able to locate my account.

I then explained my issue regarding my employer discount. She sent me a new link with the same results and then said, "it must be a glitch." This is when the long periods of silence began, and she clearly didn't have a fix, option, or way to resolve and again, it must be a glitch. My issue has not been resolved! For years I've wondered, how did Southern Bell/ Bell South, go from being the only telecom in the south to being defunct.

How did Sears go from a TV in every home, to barely holding on in bankruptcy. I still don't know. What I do know is, Verizon's 4G backbone, which helps it survive in so many rural areas, is on a countdown.

The outdated UI and third-world customer service are signs of it's pending decline. Can you hear me now?

I have home internet from Verizon. Ip address reverts to the Columbus Ohio area while I live in the Cleveland area.

This screws up my you tube tv and I can't get local TV. I was chatting today for 4hrs and they could not fix the problem. They then suggested getting a new line ( and paying for it) and they stated just hook up a watch or iPad to the line I have for the wireless wifi. I stated I dont want another line but fix this problem.

They could not and I advised I guess I have to look for another internet provider and she then sent an email stating the problem was solved.

If I didn't have a contract for 3 phones I would cancel them also. Horrible customer service.

Was a customer over 22 years. Recent attempts to contact live humans have been impossible.

On hold for over an hour, unable to do a simple task via the customer app. Contacted to return the phone via chat successfully. The request for the transfer PIN took over 45 minutes during the chat to obtain. When I finally received the PIN and concluded the transaction, I found out Verizon had removed all access in their app to my account and records.

No explanation of why it took so long to give me the PIN. I figured out what they did after the fact! Now when I call, no live person responds; I am left on perpetual hold.

I have a refund coming, and the way Verizon communicates, I'm sure *** will freeze over before I see my refund. Looks like legal action is upcoming.

Good morning, I have been trying to get in contact to speak with a live agent ever since September 1, 2025, and it keeps taking me in circles and having me speak with AI. When trying to access the app, it says sorry, we're having trouble connecting over and over.

I have been trying to cancel this plan because I won't be able to pay the bill due to me not having a job anymore.

I want to cancel this service so I can be back on my prepaid plan, but I can never get in touch with a live agent, and I don't have a way of going, so I can't go to the nearest Verizon store closest to me. I just need this plan canceled.