Verizon

Well Verizon offers us me and my wife nee phones for free on a contract. Was told that the bill would only be 45 a mon6me and 45 her plus taxes and fees with a auto bill pay.

I thought that was great. 2 free phones good ones at that. But we had to wait 2 weeks for the phones . Problem 1.

A week after we got the phones my wife's phone stop working. They didn't port her phone on time because of the phones coming late and the were contacting the wrong company. So my first payment was $89 dollars taxes for phone up front. 2 weeks later I get a bill for $229 dollars.

Of course after I agree they tell me that the discount don't show until 2 or 3 Bolling cycle. So I had to pay full price plus $35 dollar one time activation for both phones so 70 on bill for that. Remember 2 weeks after we got phones my wife's phone got turned off. So after having same number for yrs.

She had to give it up and get a new number cause it was past due bill now with boost mobile. Now Verizon calls me about internet service. Since I am on low income and receive foodstamps I can get the Verizon forward program. Which gives me 5 g internet free for 6 months then 30 bucks a month after that all I hD to do was apply for it.

I got accepted was sent the equipment. Was supposed to get a follow up call to help install never did. Now paying 132 a month extra for that. Sad part my Sept.

Bill was $389 dollars. I called repeatedly spoke to 5 different agents and 1 supervisor. Well since I paid all of August bill for a phone she used for 2 weeks I then had to pay extra for service on the new line. With another $35 dollar activation fee on the same phone new number..

2week bill plus Sept. And charge for internet plus another $35 dollar activation fee for that. My bill wasn't do till August 28, they claim that they tried to autopsy my back on the 20th of August and it was refused so they freaking charged me a 25cdollar return fee.

When I still paid my bill earlier on the 24th. Now no where on my account I have any attempt to access funds from them I even called cash app and they verified that and still they charged me and my bill this month is even higher cause they only do auto pay for the 40dollars a month discount with a bank Now I have been restricted from auto pay with my bank cause of there dam lie.and I am stuck in a dam contract with them cause of these phones.so they are just piling up the bill so I can't afford it and my credit is ruined all cause this is there was to recover the money for the free phones.please who can I get for help.the sad part is they are still changing for the line that was disconnected and they kept it on saying they have to bill until October 4

Well now has been 2 months since this over charge. And still they gave it to me in the rear.No matter what I do I will lose.

How does a company as big as Verizon get away with walking all over the small people. The final chose is to pay $441 dollars for 2 months of service or tell them to shove itand ruin my credit that I have been working on to fix and final get up there cause of the contract I have. They give you a good song and dance claim to give you deals and discounts the they hit you with fees and do things to take away the discount. I was on auto pay was supposed to be paying $46 dollars a month for my line as well as $46 dollars for my wife.

Some how when the account was opened I think my brother phone auto fill the bank info and they say they attempted to take payment on August 20 and it was denied. So I was charged with a return payment fee and can't use auto pay. How convenient to do that. So now my monthly phone went room 46 to 70 a month and my wife's.

Plus 25 dollars return fee. Next the internet. I only got it cause I was supposed to get it free for 6 months. I was accepted by there Verizon forward plan I did the enrollment and bang got billed for 65 dollars for internet 35 dollars for installation and more fees.

Same with phone me and my wife ported over to them and her phone wasn't ported correctly so forc2 weeks her phone service sucked. She could make calls but not receive. Called and had to get new number. Again I already paid them for a month on the ported number 2 weeks on the new number and 3x $35 dollars installation fees.

So in all reality for 3 months of cellphone and internet service I will be paying $759.

No wonder Verizon is the largest phone company. And there is nothing I can do without hurting myself.

I was preparing to move to the UK from the US for my work with the US military for 3 years. I went to my US local Verizon store to determine if I Verizon had a plan that would allow me to keep my service with them and use it in the UK BEFORE I purchased a new phone with them because if they did not have an overseas service plan I would have to go elsewhere for phone & service plan.

I was informed by phone by the Verizon customer service rep in the presence of the Verizon store staff that yes Verizon has an overseas "Ultimate" service plan which would work for my situation. I repeatedly asked questions for clarification and to ensure Verizon did indeed have the service I needed. I have been stationed overseas before so NOT my first rodeo! I was informed the international service plan for me and my spouse (we're always on the same plan) would cost more but we would have uninterrupted service during our move and continued service for both our phones "any where in the UK" as well as being able to call UK numbers and US numbers since we still needed to attend to our affairs in the states while we are overseas.

SOOOO - I bought the new phone with a payment plan, my spouse already had a new Verizon from we purchased just a few months before I received my orders and we signed up for the international plan. We moved 10 days later to the UK. Our phone service worked fine until we landed in the UK. Things were naturally crazy when we first arrived in the UK what with travel fatigue, in processing to the our new base, house hunting, money conversions, etc..

Throughout those processes we needed to speak with both UK and US entities like our bank and more. We were unable to make calls to UK numbers with any efficiency and then we were hit with additional bills for "international calls and messages"!! I called the Verizon customer service after about a week and was informed the international plan I signed up for had not actually been put in place so they would do it during that call. Long story short - it still took a few days.

Then we learned my spouse was getting additional charges and couldn't make calls within the UK -- turns out the international plan was only added to my phone so here we go again to get it on my spouse's phone. Meanwhile the clock is ticking and we're 2 1/2 to 3 weeks out from having purchased the new Verizon phone. I make multiple other calls to Verizon customer service to get the issue resolved when I was randomly connected with a Verizon staff who informed that Verizon does not have a long term international plan and the other reps should not have told me that. Further, now I have a brand new phone I can't use in the UK for the next 3 years because of something I still do not completely understand about the "electronic sim card system." So I can't get another phone service on the Verizon phone.

I expressed how pissed I was that I'm paying for a $1200 phone I can't use for 3 years that I would not have bought if someone had told me the truth about the international service to start with -- not too mention the time I wasted going back and forth with Verizon customer service since I landed in the UK. I asked how to return the phone, end my service and be DONE with Verizon. The rep kept putting me on hold "to talk to my manager" and finally said they would call me back the next day. Well, they did call back but it was 2 more days later.

Again, they just wanted me to keep the phone I couldn't use and pay for it and in the meantime I should purchase another phone and service in the UK!!-- I was sooo pissed by this point. Our families back in the states were in melt down because they couldn't reach us, we couldn't get "Whats App" to work on the phone for some reason, and we were shuffling around at odd hours (time difference) to try to make contact via FB messenger with our loved ones. Further, we could NOT communicate with our bank, utilities, realtors, etc. because they did not conduct communications via phone on messenger!

Try to deal with that when you don't have a lot of money, can make arrangements in your new country for a car or house or FOOD! SOOO now the Verizon rep finally caved and said okay mail the phone back in its original box and we'll charge you a reshelving fee ($75) but we'll close everything out and you're done with Verizon. It was now approx 3 weeks since I committed to buying the damn phone and I expressed to the rep that I was worried they phone would not make it back to the states within the 30 day window for the guaranteed return policy. The rep said no worries it would be "okay" and "worked out at that end" and to mail the phone to someone in the states and have them take it to the Verizon store where I purchased it and it would be "take care of" there.

So, I shipped the phone back to the states (BTW, I learned I had to ship it via Royal Mail because the USPS we use on our military bases will not allow lithium battery type objects to be shipped). I paid extra to rush it to the states though I was warned it would likely make little difference to pay for the express service - I felt I had to give it my best shot. In the meantime, a friend here in the UK let me use their phone to call the states to work out the process with a relative who lives in the same town where I bought the phone. The relative literally went in person to the Verizon store explained the situation (they remembered me) and the store rep apologized for the problems and they would help me if I could get the phone "in the box" (new problem I did not have the box because I made an international move and the box was somewhere in a larger box without household goods in the middle of the Atlantic somewhere - but no worries Verizon said they could charge me another $75 dollars for a "box fee" to take care of the issue).

The phone arrived 3 days after the 30 window to my relative's house who took it that same day to the original store. But, the staff we had spoke with to prepare for the return was no longer at the store and the Manager who was very apologetic said they did not accept returns after the 30 days and she had no clue why the customer service rep on the phone or her previous staff had instructed me to do that. She connected me with Verizon customer service because I no longer had the phone get the damn security code they send you so that you can talk to a live human being. The latest Verizon rep wanted me to pay the full amount owed for the phone to close out my service with them since the phone could no longer be returned to Verizon since it was outside the 30 day window - sorry no exceptions, I informed them I couldn't fork out the thousand dollars for the phone because I just moved overseas and I no longer have that kind of cash on hand.

So I would make payments. It's now 3 months since I bought the phone, that I can't use, that's now in the states with a relative and can't be used there either, and I have been paying $100 a month to pay off the phone, but now I owe more than I did originally because Verizon is charging me late fees for not paying the account off. I finally freed up enough on a credit card to pay off the phone and eat the loss, but I can't get hold of a live human being to make the god-damn payment + fees. To say I HATE Verizon is an understatement - I am not naive, I understand corporate greed and manipulation to squeeze every damn dime out of every person they possibly can, but this has gone so far beyond that with Verizon staff lying to me at every turn even when I tried to play by their rules.

I think I'm going to get a shirt made that says "Ask me why I hate Verizon" I think there's probably a huge market for it.

I have found that purchasing phones and plans in the UK is hugely more affordable and straight forward! Even international plans.

I've just spent 58 minutes trying to get customer service from Verizon. I still have no resolution to my situation.

I originally spoke with customer service 'Josh' and worked with him for 51 minutes with no resolution, being put on hold close to a dozen times. I eventually found out that the additional charges on my account were made while I was on a cruise ship, but there was no notification of this. I spent another eight minutes with supervisor 'Mark' who was not able to address my concerns and then disconnected from the call. This has been the most frustrating customer experience I have had in recent memory!

I was not even able to get an answer to the original question I called in on, which was about a phone upgrade. Is there an email address that I can send a formal complaint to for Verizon?

We had 5- iPhone 13 Pro maxs. They were paid off and ready to upgrade after a few years contact.

I was told upgrading to iPhone 15 (not newest one but last years model) would be an extra $10/mo. We gave them our iPhone 13s and got our new phones. We had two months of lower bills and then received a bill of $420. I asked why our bill almost doubled and they did some rearrangements with promotions.

After they were done the $420 bill still stuck and our next bill is going to be $1138 before our bill settles on $328/mo. Way more then our $270/mo plus they have our perfectly working iPhone 13s.

I said I wanted to pay off these phones to get away from Verizons crooked practices and they said it would be $1200/phone. I said but you took our iPhone 13s to offset and they said we will only get the credits if we keep the plan. I did the math and this comes out to >$13,000 for three years +we gave them our 5-iPhone 13s.

I was discussing this for 5+ hours because nothing is easy when discussing bills.

They will not give you a projected bill when you enter a contract because the activation fees and numerous other charges are ridiculous.

I was almost in tears to hear that we will pay >$1600 in two months before we get back to our regular bill of $328 ($50 more then promised) and our iPhone 13s are gone.

Please dont patronize this company. They are thieves and lie to get you to sign

It took over a year to have an resolution for my cell phone coverage to be complete. First the phone I purchased from Vectra Verizon had blemishes on the screen that I noticed on Day 3.

Went into the store and they said I had to call customer service. After 23 hours accumulated speaking to the representative and that representative spending 3 hours a day on the phone, I find out the sales person at Vectra was supposed to trade it out at the store.

When the transfer took place, we noticed on our lines that were billed for watches that we did not ask but being billed. The original salesperson said "With your new Google Pixels you get watches." We haven't opened our bag that we had received and when we did we saw the two watches and a router. Immediately, we return them (because we don't wear watches) and the sales rep said one of the watches was scratched and would not let us return it (it was still in its box?).

After several months, we noticed our bill is still high (we had removed 5 of our business lines to two lines). They said we had an extra line for the business that started after we returned the watches.

So after many more trips to Vectra and approximately 38 hours on customer service line we went with T Mobile. After 3 months of T Mobile we were getting a bill from Verizon for the router (first time receiving a bill).

The Vectra Store in Montrose would not let us return the box that was sealed and never used. Customer service line told us to return to the store Vectra.

Vectra said no return to Customer Service online.

After another 3 months and many phone calls and after a representative told us to sue Verizon, another representative finally sent us a return label. After another month and calling on the phone (total time speaking to Customer service including being on hold and disconnected 89 hours) finally Verizon removed the bill.

I decided to upgrade my phone. Order was placed on 20 September.

I paid an additional fee for expedited delivery, expecting that I would receive my new device the next day; however, when I checked online for order status updates, there were none. It is now Sunday, 21 September and STILL no updated information about my order, after having spent over an hour on the phone with Verizon, spoke with at least four different agents (only 1 of whom actually seemed to resolve the issue), and I am no closer to getting my device.

Furthermore, the information that was supposed to have been emailed after my fourth conversation with the agent named Brian (or Bryan) has not been sent nor did the order status get updated as promised. The only thing that did change was a credit that was added to my account for the additional fee paid.

Since January of this year, I have been fighting with Verizon almost every month. Initially, the bill was completely wrong.

Then, in June, they claimed that I had obtained a replacement phone. I did not receive the replacement, as I did not want to deal with potential problems from someone else's discarded device. This replacement phone was a refurbished one. Why would I pay $1000 for a refurbished phone when that's what I paid for a brand new one?

That's the most absurd thing I've ever heard in my life. People who accept these refurbished phones should think about it. You've paid $1000 for a brand new phone and now you're paying $1000 for someone else's troublesome device that they returned because it was broken anyway. I've been battling with these people due to my bill.

Now, my bill has exploded to over $2000 and all they keep telling me is that they have submitted a ticket. They haven't done anything but make the bill increase.

So, stay away from Verizon, and stay away from their customer service, because they're incompetent. This matter will be taken to an attorney.