Verizon Reviews and Complaints
Is this your company?
17
ISSUES RESOLVED
2.6K
TOTAL REVIEWS
What's your story with this company?
Cons
- Incompetent customer service
- Customer service
- Poor service
Pros
- Internet
- You are a bunch of overcharging crooks
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Verified Reviewer
Update by user Nov 20
They haven't contacted me. I hate them Just paid another $398.00
Original review posted by user Oct 21
Where should I start, They are scam artists, and have tried their best to ruin my credit. But I did not let them win. Absolutely the nastiest company i have ever dealt with in my entire life. I would be... Most Helpful
Review
Service
Verizon Phone Service
Pros
- Good coverage
Cons
- Problem solving
- Calling customer service awful
- Deceitful - they are liars
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a confirmation e-mail but they never took out the money. called the next day and they told me that I had to verify my purchase with the fraud dept. They were...
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Review
Cons
- Lazy and rude representatives
- Does not give proper information to customers
- No resolution to issues
Reason of review
Poor customer service
Loss
$271
Preferred solution
Call me and provide ANY form of customer service!!!!!!
Verizon review in Hamilton, Virginia: No definatly no
I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company
Review
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Verified ReviewerVerizon review in Springfield, Ohio: Run!!!
Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Greg at the Lakeland, Florida store on S.Fla Ave. was the rudest customer service rep I have ever encountered. ZERO people skills. You don't ask customers (I'm 63) if they are still driving. You don't refer to them as the "older generation" that knows nothing about...
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Review
Service
Verizon Customer Care
Cons
- Customer eervice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Verizon review: Can't believe them
Verizon told me that my bundle for internet and a lan line was the cheapest out there at $90/mo but I found one for $30/mo. They kept renewing me for 3 years; lying every time I asked if there was a lower rate. Thank God my sister told me of someone else. Verizon stole $1200 from me over 2 years. 
Review
Service
Verizon Bundle
Reason of review
Pricing issue
Loss
$1200
Preferred solution
tell the truth
I just called Verizon again and for the 5th time they have moved the restorel date from tomorrow 11/22/19 to 12/22/19. This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this...
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Review
Service
Verizon Dsl Internet Service
Cons
- No landline or dsl service since june 2019
- Lack of contacting me
- Lack of accountability
Reason of review
I don't have restored service
Preferred solution
Deliver product or service ordered
Verizon review in New York, New York: Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!
Lost my landline and DSL service in June 2019 and it's now November and it's not restored and they keep pushing the restore date because they don't care about these customers. Instead they keep lying that it's being worked on and it's complete BS. They are stalling until the government catches them. Completely fed up!!!! They should be sued by the government or their landline customer
Review
Service
Verizon Dsl Internet Service
Cons
- Broken promises
- Very frustrating
- Think they can circumvent the law
Verizon review: Dont use them
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
Review
Service
Verizon Phone Service
Pros
- Dont really see any pros
Cons
- Incompetent customer service
- Verizon at all
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have
Verizon review: Cell phone service great, FIOS home internet part of company is horrible!!
Any time i have a problem with home FIOS internet service, i spend at least 1-2 hours on hold waiting to talk to someone, even if they say the estimated wait time is 7-9 mins. There is always a lot of hassle, and automated directions to go through steps i've already gone through- multiple times. Just very frustrating. Resolution to problems does not happen quickly. I never experience this with my verizon phone plan- have had that over 10 years with zero complaints. Not sure what is wrong with the FIOS/internet part of the company. More than ready to switch providers!!
Review
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerizon review: Avoid if possible, but in so many areas (like this one), there's no choice.
I had a "bundle"with Verizon: Home phone (local, regional & long distance) & DSL. With a new job, I recently needed to upgrade my internet, so I dropped the DSL & went with the only broadband available localled (Verizon's vaunted FIOS is not available here). When I called Verizon to drop the DSL I was told I'd loose all "discounts," to the effect that I now have MUCH LESS Verizon service (no DSL, no long distance), but how much less am I paying? $2 per month, so I'm down to $57/month from $59/month. I'm sorry, this is not the loss of a so-called "discount; it's predatory pricing.
Review
Service
Verizon Bundle
Pros
- It is there sort of
Cons
- Will not take care of a customer and do the right thing
- Lack of competiton enables predatory pricing
Reason of review
No local competition for Verizon.
Loss
$30
Preferred solution
Price reduction
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I'M IN JERSEY CITY, NJ..AND MY EXPERIENCE W/VERIZON HAS BEEN MOST EXCELLENT! MY POWER WENT OUT FOR A FEW HOURS, FORTUNATELY I GOT A CUSTOMER SERVICE REP NAMED ABBY P., WHO WAS OUTSTANDING, IF SHE CALLED ME ONCE SHE CALLED ME 20X OVER THE WEEKEND NO LESS! JUST CAN'T PRAISE HER ENUF..THANKS