Verizon

Verizons Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizons instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyces supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldnt honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged. Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

I was promised a free cell phone several times, and I had the employee confirm it several times. Lo and behold I started receiving bills for said phone. Then, I was without cell service for days, I decided that I had enough and switched companies. Verizon sent the cost of this cell phone to collections and some other bills they just decided to make up. I was promised all these discounts, including the military. This company does not care about the military or disabled veterans. All they care about is the almighty dollar. A multi-billion dollar company targeting a disabled veteran who is unable to work. These people are soulless. See the attached screenshots.

Customer service team is horrible & liars. Purchased the iPhone 15 plus and it arrived but could not be activated. I was on the phone with one rep for 2 hours and 30 mins and she was pretty much silent pretending to do stuff to get the phone to work. She said out of her own mouth that the phone arrived with two different issues (sim locked & no iccid or imei provided). After two hours of trying attempts to unlock this lock to get the phone activated- she said she is going to have to get a replacement sent and I will not be charged the $50 restock issue due to phone error. She connected me with nomi- nomi said she is going to do one attempt first and then connect me with the right department for replacement. Nomi lied- she tried attempts then said she it is a plan issue however the First Lady also said Im on the wrong plan but that the phone will activate. Nomi said she is going to connect me with tier 2 to fix this issue. Justin from tier 2 then said I am not on a plan at all for some reason which is why the phone is not activating.. a liar again, I been on the same plan for years how can there be no plan attached? So either your first rep took me off or you are lying. He then said I would receive a call from him before 11pm after submitting a ticket because they will unlock this issue. Did not receive a call back from him, next day (today) still no phone because my old phone can not activate either I contacted corp to speak with a mgr. Aumy was the rep who kept stating they did not have any supervisors available- tried to attempt this same thing again. AFTER THEY TRIED THIS FOR HOURS THE DAY BEFORE. I also went to the store after spending 4 hrs on the phone in total with them, store mgr said corp is useless for them as well. He looked up my account and seen the order is still pending which is why I am experiencing this issue. He contacted corp to push through the order and the rep said hot potato which is apparently a term where they cannot help. The rep said she does not know what to do when he told he he did not either. Fast forward to today again, aumi wasted almost two hrs of my day doing nothing but arguing with me about my phone. I googled this iPhone 15 activation issues with Verizon and there are a TON of reviews about this. Verizon apparently does not have access to the esim with apple and told customers this. It is reviews on reddit and many more, also on tik tok on _justin.mp4 profile. I mentioned that to aumi and she could no longer speak and was stuttering and said she is going to ask her team. She then came back and stated she read the notes on my case and it is a plan issue (again, it is not but she is ignoring the real issue that was mentioned) I told her to get me on the right plan then. She said ok and told me it is $140, cool. Start the process, she then comes back and says she cannot do it without changing everyones plan. Everyones phone under this plan is working except mine, why are you wanting to change anyone elses plan?? She tried to argue again- told her to issue a return label because I am not doing this anymore. She then said she cannot promise that I wont be charged a restock fee of $50 although the reps before her said it is a phone issue and that I will not be charged. I told her to connect me with the supervisor again, she said she cannot but somehow put me on hold and spoke with her supervisor herself.. her supervisor then told her to tell me she credited my account with $50 for the restock fee. Confirmed I will not be charged and she said I will not. Asked her to speak with her supervisor as she is free now, she said she cannot get in touch with them. Terrible experience & will definitely keep my records of my calls recorded on my end to bring to my lawyer if needed. Returned the phone and will be waiting to hear next steps. Hours later after dealing with aumi- Justin called me and said he was able to get the issue resolved with the ticket that was created yesterday. Funny how he didnt have to change my plan right? Well the phone was returned. Verizon is awful, RUN from them.

Purchasing phones from Verizon can be a frustrating experience, as I recently discovered. I made the mistake of assuming that the deposit I paid at the Verizon store would cover the first month of service. However, just three days later, I received a bill for $400, charging me for not only the current month but also the following month. This felt like a blatant attempt by Verizon to gouge customers after already taking a significant amount of cash from me. Upon closely examining my receipt, I realized that a large portion of my payment was allocated towards unnecessary add-ons. I spent $100 on a liquid glass screen protector and an additional $60 for a screen cover for my son's iPhone. I was under the impression that I was getting a good deal, but I later discovered that I had been charged $25 twice for assistance in setting up my phone, which I had actually done myself. The employee at the store even lied to me about the availability of screen protectors for my specific phone model, which led me to buy an overpriced product that didn't even come with the promised warranty. To make matters worse, the company that sold me the liquid glass screen protector, supposedly backed by Verizon, turned out to be non-existent. When I tried to file a warranty claim for my broken screen, the company disappeared, leaving me with a broken device and no one to fix it. It is incredibly frustrating to be taken advantage of by a company that promises protection and then fails to honor it. Upon further inspection of my receipt, I noticed a significant discrepancy in the subtotal. It was approximately $200 more than what it should have been. When I returned to the store to inquire about this, the employee dismissed my concerns and insisted that there was no missing money. It took three days for them to respond, and even then, I didn't receive a satisfactory explanation or a refund. This experience has taught me the importance of thoroughly checking receipts when dealing with Verizon, as there are often hidden charges and unnecessary fees that can easily go unnoticed. It is disheartening to see how Verizon operates, taking advantage of customers and nickel-and-diming them for every cent. Even small charges, like 15 cents, add up over time, and it feels like they are intentionally pocketing this money. As a consumer in the United States, I expect transparency and fair treatment from companies I choose to do business with. Unfortunately, Verizon has demonstrated a lack of integrity and a disregard for their customers' well-being..

Many calls to customer service and a huge fail. All reps tell me my account which was upgraded and fees I vreaed all to meet the free Sunday ticket promo 2 months later and week 3 of NFL season and still no resolution. Its literally robbery of a customer and false advertising. Poor business practices and illegal.

Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.

I was having issues with my Note 20 Ultra being able to use the internet on my phone. They upgraded me to a more expensive plan, and the internet still did not work. So I purchased a new Note 23 phone, and this phone had garbled sound, and would drop calls 4-5 per phone conversation. So I had to immediately switch back to my old Note 20 phone. I should not have to pay a device restocking fee for a faulty phone that does not work. Also Verizon is refusing to refund the $130 phone bill for the month of service during which the phone did not provide reliable service. Additionally I need a refund for Otterbox case, and cover since I obviously no longer have a working Note 23 phone to even use them with. I have called in twice, and got ZERO help, cannot reach a manager, or a human being, being sent through an AI bot chat I was sold a faulty phone, and I want a full refund and a credit on my bill for this current month.

We ordered new phones & watches from Verizon on Aug. 23rd. We were told they do 2 day shipping so we'd have it all by the 25th. After we received the confirmation email, we were told a signature was needed, so I had to take time off work to wait for it but it never came. Each time we called about the status, each person told us something completely different. They all gave us different dates to expect it and some couldn't even see our order!! It's is now the 28th. We've received one watch. The other watch can't even be located. The phones "should" come today. All through this no one offered a credit, a new order to ship out, or any other options to make it right. We'll see if we even get anything today. Another day off work to sign for a package that might come.