Verizon Reviews

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New Reviewer

1.0
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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7 comments
#1797054

Typical. The worst!

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ID
#1054689 Review #1054689 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Verizon just might have done my company in
  • Have to move these parts
  • We mover aircraft parts for the airlines
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
Vzw made a typo in my address. Turns out the address does not exist. CAUSING UPS to return the order to vzw return center. All the while I was placed on a $90 5G plan that I did not order. I paid taxes and for accessories up front. Prior to the order my bill was paid...
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ID
#3265193 Review #3265193 is a subjective opinion of poster.
Location
Arvada, Colorado

Deceiving customers

1.1
Beware! This business is deceiving customers. They force customers to buy accessories with their phones without telling you how much they are going to charge. They just tell you that the accessories come with the phones (and they make you think Verizon store gives them to you as a bonus) and they charge you about $220/phone after they activate your phone, put on screen protector and cheap phone case. What a rip-off! They charged me $670 for the accessories of 3 iphone -13 I bought at the store. They also added the protection plan ($17/month for each phone) without asking me. Stay away from this business!
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ID
#3262085 Review #3262085 is a subjective opinion of poster.
Location
San Diego, California

I had been a Verizon customer since my 40-yr-old son was a freshman in high school. I had a bag phone for safety on the road. Last year I was being charged $80+ a month for one phone. I finally decided to change services. On December 10 I opened an account with another...
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ID
#3235732 Review #3235732 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer New Reviewer

No CBS on fios

2.1
Please get this fixed. We pay astronomical fees for your service. We should be able to get all local channels without paying for the link to CBS +. Get this back on as soon as possible.
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ID
#3233460 Review #3233460 is a subjective opinion of poster.
Location
Herndon, Virginia
Cons
  • Could care less about the average customer
Preferred solution
Get CBS back on TV

Customer sales and support

1.8
if the president of verizon would spend 30 minutes on his website trying to speak to a sales rep he would fire the entire IT department and start over. been trying for two days to upgrade my phone. the website is just a merry go round. how can anyone run a tech company these days with such incompetent staff. two things. selling my verrizon stock and switching to AT&T. you guys just raise my blood pressure.

User's recommendation: Try another company.

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ID
#3232868 Review #3232868 is a subjective opinion of poster.
Location
Pass Christian, Mississippi

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Verified Reviewer New Reviewer

Replacement insurance

1.6
Verizon support staff is programmed to not support customers who need help like a replacement phone when it is clearly proven you need one. Verizon refused to replace a phone I have been paying insurance on for two years. Verizon is a thief.

User's recommendation: Caution.

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ID
#3231134 Review #3231134 is a subjective opinion of poster.
Location
Smiths Station, Alabama
Cons
  • Con artist
Loss
$408
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Because I am so *** tired of trying to get through to you all no one can help me

This right here is my complaint just call me have somebody call me I am sick and tired of talking to the computer
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ID
#3230142 Review #3230142 is a subjective opinion of poster.
Location
Sarasota, Florida

Advertisement

I was going to change to Verizon but after watching your television commercial with Kate McKinnon I will never change- It is so irritating watching her on your ad-

User's recommendation: Don’t get Verizon- I’m sure you’ll feel the same way.

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ID
#3222138 Review #3222138 is a subjective opinion of poster.
Location
Columbus, Ohio

Phone stolen. Please turn it off..

Stolen you must be talking to the thief not me. Michael pierce. Please call me at 747 244 ****. Nnnnmmmmnmmmo.
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ID
#3214655 Review #3214655 is a subjective opinion of poster.
Location
Escondido, California

I never wrote you phone was stolen

All i want to do shut it off. Let me know if you can help you must have been talking eith the thier..
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ID
#3214615 Review #3214615 is a subjective opinion of poster.
Location
Escondido, California

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Verified Reviewer New Reviewer

1.7
I have talked to more than 4 reps (chat, phone twice, and store) and I have to repeat the issue every time and nobody solves my problem. I had insurance, so when my phone started slowing down and the battery wasn't lasting I contacted Verizon, followed the process,...
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ID
#3214580 Review #3214580 is a subjective opinion of poster.
Pros
  • Coverage
Cons
  • Surcharges
  • Failure to honor promises it makes to customers
  • Takes many hours on the phone to get nowhere
Loss
$350
Preferred solution
Full refund

Every month billing for double the amount or more owed

Verizon business charges double or more every month. I have to spend hours on the phone straightens it out. You cant ever get a representative from America or that knows what theyre doing. Thy try every way possible every time to explain why they're trying to steal money from you and spout off numbers and reasons but the fact the bill should be the same every month and not 112$ more than its supposed to be on a 68$ bill. Its the absolute worst customer service in the world of any business by far.
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ID
#3210280 Review #3210280 is a subjective opinion of poster.
Location
Rossville, Georgia

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Verified Reviewer New Reviewer

System battery bad

1.0
Why the *** are you (verizon) charging my mom $80 for a system battery??? Your equipment you are supposed to maintain. i will be looking for a new company

User's recommendation: run.

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ID
#3209800 Review #3209800 is a subjective opinion of poster.
Location
Bay Shore, New York
Loss
$80
Preferred solution
refund if the $80. And any shipping charges. and for your company to send the correct part. NY11713625391
New Reviewer

Hackphone

1.0
I been trying to contact someone at verzion on this matter and all I get is a run round. I have been in your store and they are no help. My phone has been *** . My phone calls are not private at all they have all my personal information at there hands this is a everyday
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ID
#3206993 Review #3206993 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Preferred solution
None

AWFUL service after 32 years with Verizon

1.3
Awful service! I will finally change after 32 years - so sick of the disgusting customer service. Please let me speak with someone that can help me and stop fighting me and telling me theres nothing they can do
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ID
#3183540 Review #3183540 is a subjective opinion of poster.
Location
Warren, Michigan

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