Verizon Reviews and Complaints
Add to comparison
What was your experience with Verizon?
Ask a Question About Verizon
Customers don't like
- Incompetent customer service
- Customer service
- Poor service
Customers like
- Internet
- You are a bunch of overcharging crooks
- Customer service
As if verizon already isnt the highest tv,phone,internet provider out there. They also increase their rates far more often then any other provider. They make u buy new replacement controllers to the boxes ur renting from them when urs are wore out from regular ware and...
Read more
Verizon never ceases to disappoint in its incredibly bad customer service and lack of care for its customers. My fios bill increased substantially, When I called to find out what's going on I am offered a reduction for less services than I have. I confirm with the...
Read more
I didn't like
- Helpdesk
- Sneaky billing practice
Verizon - Leaving
The company just doesn't care about customers any more. Been a customer for over 20 years. Leaving ASAP. Loyalty doesn't matter anymore with them.
One Talk is OK but it has some shortcomings and is not that reliable 100% of the time. For instance, you cannot past a phone number onto the "dial" area and you cannot delete multiple text messages at one time. Bluetooth transitions in a vehicle are not not 100% - One...
Read more
I have contacted them for a few issues. My internet was working in every room (after we moved)- several transfers in the calls before being told I needed a technician to come out.. Our TV DVR was not as I had previously and was supposed to be the same... that took 4...
Read more
Verizon customer service is HORRIBLE. The automated service is not helpful. If it is not something that can be solved through their on line services then I cannot get someone. I have been on the phone for over an hour for a charge made on my checking account that I...
Read more
I didn't like
- Wait time on hold and cannot get a real person
Just received my Verizon bill,time to renew.Great news now paying same money for less channels.Have same ultimate package phone,tv cable bundle ultimate package best you can get but does not have all pay channels included like before, feel like I was kinda tricked same...
Read more
Anonymous
That’s exactly what happened to us this week, after being customers for more than 20 years ! Paying more getting less! Very disappointing!
I didn't like
- Broken promises
Appointment: 9/4/18 (only half the work was done) Verizon DOES NOT care about their customers. My family and I decided to switch to Verizon for the "fios/internet/phone" deal. The Verizon guy who came to set up our line came and did half the work. He told us he'll be...
Read more
I filed a report of no dial tone on my land line. I was assigned a repair ticket 4 days later. No one came to my house. Eventually, later in the day, I got a text message saying it was resolved. I still had no dial tone. No one came to verify that they actually fixed...
Read more
Similar to Verizon
I have been a Verizon customer for about 10 years. My phone broke so I looked at the insurance option I have been paying for. For the 89.00 fee they would replace my phone. I asked for a possible upgrade but they would not give one. They would not even give me the 50...
Read more
Worst company in the country ; bar none. The evil embodiment of greed. No doubt there are 6 more deadly sins of which Verizon is guilty ; (7 altogether) . Easily include : slo...