Verizon

I am currently with a mobile service provider and was trying to change to Verizon to add 3 lines for myself as well as my family members. I have been trying to do this for the past two weeks with Verizon and have gotten nowhere.

First, I did it online, spoke to a representative, and said everything was a go. Come to find out, it was not. The lack of communication is horrible. One person doesn't know what the next person is doing, going back and forth, needing different verifications, my information being sent to the fraud department for no apparent reason.

I thought all of that was cleared up, but it was not. So then I went into a store, waited over an hour, was not serviced or helped, or even acknowledged. I left that store, tried again online, still unsuccessful. At this time, we're in week number two.

I then went to another store that promised they would be able to handle everything. Once I explained everything over the phone, I was still unsuccessful. As of yesterday was my last attempt, and I was on the phone. Actually, I was online with a representative for about 3 hours trying to make this go through.

Everything was a go. I got my confirmation. They did the credit check; everything was approved. I made my down payment on what was required for those lines of service, and I got my receipt with a promise that it would be expedited and shipped to my home today.

Once they told me I was unable to pick it up from the nearest store, the deadline was 8 PM for delivery. I noticed it was getting close to that deadline. I checked and didn't get any notifications. Finally, I went on the website and saw that my order was on hold for further information.

Once I got through on the phone line, I was told that my order was due to be canceled with no explanation. Once I asked them to give me more specific reasons, the representatives all of a sudden acted as if they could not hear me or that we had a bad connection and hung the phone up on me. I have gotten nowhere with this service. I've gotten nowhere with any management team.

No one has helped. I still have not gotten a refund back as of yet, and no one is giving me a reason as to why I have not been able to get this service.

This is completely unacceptable and left a horrible taste in my mouth for this company, especially being a company of that large capacity. I don't know if anybody else out there has experienced any bad or fraudulent activities such as I have, but this is a bad, bad experience, and I will tell anybody to think twice before going to Verizon.

Hello,

I need your urgent help with a serious problem involving two mobile lines and my billing.

In December 2025 my family switched from Verizon to AT&T with six lines under my mothers name and tradein of our old iPhones. Four lines were successfully transferred and activated.

Two remaining lines were delayed and never arrived. We repeatedly contacted your representatives and were told to wait for the devices and then bring all old phones for tradein.

Later we were informed that the two delayed lines/devices were cancelled, but we never requested any cancellation. At the same time there was a nationwide technical issue at Verizon, so we could not obtain the transfer PIN in time.

Because of these technical problems, those two numbers were never properly activated with either company, and we could not use them.

Today I received notice that I missed the deadline to return devices, and I am also receiving bills for these two numbers, even though I could not use them due to this unresolved technical issue and repeated system errors on the carrier side.

I kindly ask you to:

1.Investigate and fix the status of the two affected lines (either activate them correctly or close them without penalties and device charges).

2.Remove or credit all charges for the period when these two numbers were not working and I could not use the service.

3.Confirm that I will not be charged any fees or penalties related to tradein or cancellation for these two lines, since I never cancelled them and followed all instructions.

Please contact me as soon as possible by phone or email to discuss and resolve this issue. I would appreciate written confirmation of the resolution or case number for this complaint.

Thank you for your time and assistance.

Best regards,

I submitted two formal complaints on Verizon's website concerning a billing error, inadequate services and performance, exploitation, excessive charges, and my lack of awareness regarding the company's conversion of my device payment plan into a security, which was then securitized for profit, benefiting Verizon and its shareholders. I was not informed about these mechanisms.

Three individuals from Verizon's executive team contacted me via email to discuss these matters. Their names are Frankie, Stephen, and Stacey. Rather than resolving these issues, they chose to ignore them, prioritizing the interests of the company and themselves. My primary concern is that I was not informed upfront about all the hidden fees and surcharges that they are imposing on me.

These fees and surcharges represent costs incurred by Verizon's operational costs which are ultimately passed on to customers like me. These expenses include: Taxes, Governmental Surcharges and Fees, Verizon Other Charges and Credits, Regulatory Charge, Federal Universal Service Charge (FUSF), State Universal Service Charge, and Administrative and Telco Recovery Charge. Had this information been disclosed to me at the time I agreed to do business with Verizon, I would have never signed any agreement and would have taken my business to another carrier, such as T-Mobile, which has developed a strategic business plan to absorb these costs rather than transferring this burden onto me and other consumers. Verizon claims that this is a standard practice in the telecommunications industry.

However, this common practice is both unfair, deceptive and misleading. These fees and surcharges serve as additional revenue streams for Verizon and its investors, leaving customers to shoulder all the risks at their expense. Why should I be responsible for covering costs that are unrelated to me? I am not the one incurring these unnecessary fees.

They have even passed their taxes onto me. This situation has placed a significant financial burden on me, and they seem indifferent to my plight. If this was disclosed to me upfront during the time of I agreed to do business with Verizon's. I would have never sign any agreement, and I would have taking my business to another carrier, like T Mobile who strategized a calculated business plan in recovering these costs on their own and not passing this burden.

On me and other consumers. Verizon's stated how this is a common practice in the telecommunications industry. This common practice is unfair, deceptive and misleading. These fees and surcharges surcharges are another for.

sources for multiple stream of incomes for Verizon's and its investors, leaving its customers to bear all of the risks at the expense of consumers and myself. Why should I have to cover these costs that has nothing to do with me? Im not the one thats incurring these junk fees.
They even passed down to me their taxes to pay. This has caused me a great deal of a financial burden and they seem not to care one bit.

Let's say I pass down my personal expenses, like rent, car note and insurance, electric, and gas in the form of fees and surcharges to Verizon's. Do you really think they would agree to this? Of course not, so what make you think I would agreed to this if this was revealed to me upfront. There is no transparency or notices to inform me of this.

I told them that they are making me insolvent and the three executives stated they didn't care. So, why should I pay any bills if im unable to afford it with these high hidden fees and surcharges. All Verizon's care about is the capital. This company is very untrustworthy.

I've noticed that my agreement was converted into a security, bundled with other agreements, sold to a trust, then sold to investors. These investors receives future streams of payments each month from customers, like myself. There business practices is unfair, deceptive, non-transparent, and unethical. Finally, every month I have to call Verizon's customer service due to the poor services they have.

8 hours out a day the services dropped, the connectivity will not load up, I have to constantly turn on and off my phone throughout the day and its been a nightmare on elm street. Verizon's team has 7 open lines on my account and i only have three lines. Their rep told me that they would remove those lines since I never received the devices. However, that was a lie.

Those lines are still showing active. Verizon's is horrible and garabge. I will no longer be a valued customer anymore. Their services is too risky to have.

There technical team couldn't fix these ongoing issues. If they look at their calling history. They would see the many times I've being calling in about this. Verizon's devices are factory deflected and they are well aware that's why in their contact it states that customer could not hold them liable for their own faulty devices.

This tells me that ever so often you would have to upgrade your device to the newest device. They even know that their services and devices are poor and no good but they still sells deflected devices so customers would continue to upgrade.

Upgrades equal more capital from from me and their customers. A solution would be to invest in quality devices and improve their by investing in more cell towers instead of extorting capital from their loyal customers.

I ordered a phone on Dec 31 2025. I was advised the phone would be delivered by Jan 2 2026 by 3p.m.

The phone was not delivered. The tracker was updated to show the phone would be delivered by close of business. I waited up until midnight because of the disappointment of my child of whom the phone was for. The next morning the phone was still not delivered and the tracker status had been updated to show no delivery time nor date.

I called Verizon to cancel. I was advised the account was canceled on Jan third and that I would be receiving a refund of 58.10 in two to three days. I was advised I did not have to wait for Verizon to receive the phone because the phone was never delivered. I did not receive the refund, so I called back.

I was told at that time that the cancellation had gone through but I would now have to wait for the phone to be returned to Verizon to receive my refund. I said ok. Shortly thereafter I received a bill from Verizon. I called in to inquire as to why I was receiving a bill inatead of the refund that I had been advised to expect.

I was assured again that the order had been canceled and to await the refund which would arrive when the phone was received at the facility. On Friday Jan 09 I received an email stating that there had been no activity on the account and to avoid disruption of service I was to contact Verizon. I called in and spoke with the first representative and advised her as to what had transpired. I was told that my account pin could not be verified and that I was being transferred to fraud prevention.

I was transferred to a supervisor in their fraud prevention dept who advised that upon checking the order number and location code that i was asked to provide that no fraud has been detected on the account and I would be returned to an account representative and this matter would be resolved immediately. I was advised by the representative that the account was showing canceled and resolved as of Jan 03 and that I was being transferred to the No use No pay department. I was transferred back to the fraud dept. I advised the representative that I was told I was being transferred to the no use no pay dept.

She advised this was ok as this was a dept that could cover that as well. I was places on another hold and advised that i would be transferred back to an account specialist. I advised the representative that I had already been transferred several times from that dept to her deparment. She advised that I had to be transferred back because they only covered a certain scope.

I said ok and waited. The call was disconnected on their end. I tried to call the number again and an automated system said they were having system errors. I tried to call the financial deparment number listed on the email as well as customer support listed on the bill that I should not have gotten I even tried contacting the corporate office number that I found on Google to all of which I got an automated message stating that my call could not be connected or that there were system errors.

Then I remembered this platform. I never even received the phone.

Verizon has trained their employees to gaslight consumers. I have been waiting on Verizon to send me a label to return the routers.

I've tried returning them to the store, but I was denied the ability to return the routers. Furthermore, I've been waiting for over 2 years for a label from 3 to 4 different reps. And yes, they have also charged me knowing that the routers are to be returned. They even had a customer service rep contact me who was supposed to have a very experienced rep contact me, but that never happened.

As of this day, I still have the routers in a box waiting for the label to return. I would not recommend Verizon to anyone.

My new husband added me to his Verizon phone plan and purchased a brand-new iPhone 16 for me for Mother's Day 2025 while we were living in Conroe, Texas. Almost immediately, I noticed that my phone would randomly go into SOS mode while I was at work.

At the time, I didn't think much of it. After we got married, we moved to the New Braunfels area, and the problem became much worse. My phone now goes into SOS mode every single day, and the issue continues to escalate. Over the past two weeks, I have spent several hours on the phone with Verizon and inside a Verizon store speaking to representatives and customer service.

Every single time I call, I am forced to start completely over, as if no notes are being documented on my account. I am repeatedly told there is an error, but no one seems able to fix it. On a Friday, I was promised a replacement phone would arrive the following Monday; it never did. When I called again, there was no resolution.

My husband and I then went into the Verizon store and spoke directly with the manager, who contacted Verizon customer service. We were told an extended warranty would be added to my line and that I would receive a follow-up call on Monday. That call never happened. I am a caregiver, and my job depends heavily on being reachable.

My boss relies on me, and it has been incredibly frustrating and concerning when she cannot get in touch with me due to my phone being in SOS mode. This situation has caused unnecessary stress both professionally and personally.

This is, without question, the worst customer service experience I have ever had. My husband has been a loyal Verizon customer for 10 to 15 years, but due to this ongoing issue and lack of accountability, he is seriously considering switching wireless providers.

Verizon is the worst company I have ever dealt with in my life! Period.

My current issue involves them paying me back for an iPhone I purchased from them back on the 6th of this current year, 2025. Unfortunately for me, I paid for the phone with cash, and it cost me $636.00. When it did not work out for me as well as I had planned, I returned it to the same store, and they informed me that my refund for it would come in the form of a check directly from Verizon. Well, since June 20th of this same year, I have received two different checks that I am not able to cash because of their 'printers' incompetence and lack of attention to details.

I have now informed the Pennsylvania Attorney General's Office about this and am waiting for a third check now from Verizon. If they mess this one up, I have advised them I will take them to a court of law and sue their *** off!

To whom it may concern:

Hello,

I want to report an illegal action by Verizon Wireless. In general, the company fails to meet customers' expectations, providing poor network coverage that leads to weak signals and the inability to make or receive calls or use data, which constantly doesn't work.

I know the company has huge problems right now, and a lot of its customers are pissed off and ready to sue it. That is why, I guess, Verizon Wireless came up with a "brilliant idea" to charge customers for services it allegedly provided without their permission to do so. Moreover, I think that in the desire to survive, the "technical support" decided to transfer some Wi-Fi calls to mobile data.

Now, about my case. As we have a bad reception, phone calls don't go through in our apartment, so we sometimes need to go outside to make them, and the data coverage is often down; we always use only Wi-Fi there.

On November 21, I called overseas on FaceTime using, of course, my Wi-Fi, which was in service without any interruptions. The proof of it is my constantly working laptop or tablet, one or the other, or both. Anyway, Verizon decided to charge me for this call and showed on its bill that I used the mobile data instead of Wi-Fi. If the call was interrupted (which is not true) and transferred to Verizon data, why didn't I receive any warning about it, but they just sneakily changed the service?

I think it's because the company is looking for a way to stay afloat and demonstrate its success among other providers.

This despicable action is disgusting. I am a low-income person who survives month to month, and I can't pay the bill of $297.48 to benefit the company for its unsatisfactory work and indecent activity.

It took me 3 days, 17 reps, 11 1/2 hours with customer support, and I paid $45 for a prepaid service to spend 3 days on chat trying to undo why they couldn't get my phone on. They had five different lines on my plan I didn't approve.

IP guards and a new phone ordered I didn't ask for; they ported in my phone number I told them I didn't want messed with, which got that line turned off. Now they stopped responding, and my phone's off again when my bill's fully paid. Mind you, I have 3 months' credit from them, yet two months in a row my phone's off.

Now they won't turn it back on until I pay for all the extra lines and stuff they took it upon themselves to add for some ungodly reason. Please help me!!!