Verizon Reviews and Complaints
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15
ISSUES RESOLVED
2.5K
TOTAL REVIEWS
$670K
CLAIMED LOSSES
$902
AVG LOSS
170K
PAGE VIEWS
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Cons
- Incompetent customer service
- Customer service
- Poor service
Pros
- Internet
- You are a bunch of overcharging crooks
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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Review
Service
Cons
- Verizon just might have done my company in
- We mover aircraft parts for the airlines
- Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
Verizon - Customer service waiting time is to long
when you call for any issues, the waiting time is too long.... Verizon, hire more reps. Your rates/ cost for your service it the highest out of all the carriers. So you can afford to hire....
Review
Service
Reason of review
Poor customer service
Verizon - Charged for services not ordered and denied promotion without warning.
I added Fios TV to my bundle in June. For the first time muyy September bill included $93 in charges for movies and series purchased. I had neither ordered nor watched any such programming. I spoke with 4 different customer service representatives and could not convince any that I had been incorrectly charged. I was definitely cheated and seem to have no recourse. Also, when I joined FIOS it was with an offer of a 1 year renewal on my Amazon Prime membership. I was never notified that it expired in July and I could no longer take advantage of the offer. Again, no recourse available. Worst customer service ever, though the individuals were polite.
Review
Service
Reason of review
Removecharge I did not incurr.
Loss
$93
Preferred solution
Full refund
Verizon - Duplex with different bills/ same service
I own a duplex in a rural area and FIOS in not an option. Two addresses with the options of landline and broadband internet service. One bill was $9 more than the other so I began a chat to ask why. Over several chats, 3+ hours I couldn't get an answer so I went to an office. They called the customer service number and gave me a phone to wait on hold!!! At the store! Finally got an agent... now one bill is $25 more than the other!!! I couldn't be more unhappy with the service I have received.
Review
Service
Pros
- Availability
Cons
- Different price for same service at same addresses in a duplex
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Verizon - Incompetence at all levels
A medical office with no phone service as a result of Verizon not scheduling a change from copper to fiber optic lines has been a disaster. I and my staff have spent at least 40 hours talking to Verizon to get service back. We were without phone service for almost 3 days. It's now 3 weeks and the 3 lines are still not functioning properly.
Review
Pros
- Non
Cons
- Totally incompetent
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Verizon - The worse company to deal with . Waiting to finish paying my phone to switch to ATT
We took advantage of the buy one get one free phone . After a few we realized they were charging to the phone that suppose to be free . Spent hours on the phone and their response too bad you overpaid your bill. Since we did not catch it earlier we have to accept the lost. Rude and uniformed people working for the company. Going to ATT ! Verizon is the worse
Review
Cons
- Takes many hours on the phone to get nowhere
- Accountability
- Think they can circumvent the law
Reason of review
Poor customer service
Loss
$700
Verizon in Linden, New Jersey - Waisting time
Waiting forever to talk to somebody.
Review
Verizon in Alamo, California - I was charged for 2 calls that were made to africa that I did not make-
I was charged for 2 calls that I did not make to africa, one in june and one in August. I dont even know anyone in Africa. After 20 hour of phone calls, Customer care was able to reimburse me for some of it because they believed me, but fraud did not. In fact, Fraud hung on me. (Senior leader there apparently). Disgusting.
Review
Verizon - Promises to fix service and poor custoner service and just crap with no back up for what they said
I bought a new phone while on the service and traded my old phone an the new phone and service never worked tight or their service. I called and wrote letters and nothing was done. the service was cut off while I was in the hospital for a month. it called and got the same BS. The billed me and sent it to collections. I paid the balance to the collection agency to get rid of them. *** service & customer service. I have another service which is better and a fraction of the price.... Crap, crap business, do not use !!!!!!!!
Review
Service
Pros
- Customer service
Cons
- Service unreliable
Reason of review
Poor customer service
Loss
$500
Preferred solution
300.00
Tags
Verizon in Colts Neck, New Jersey - Unbelieveable
Cancelled my Fios and was owed some money. They sent me a debit card not a check. call the # and try the web address to try to get a check. website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you. SCAM!!
Review
Product
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
A telephone pole was hit by a vehicle and damaged by my home on 9/22. We lost power for approximately 4 hrs. Once the power was restored we noticed that we had no phone/internet/ or cable. My husband reset the box thinking this would solve the issue but it still did...
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Review
Cons
- Incompetent customer service
- Lack of accountability
- Not showing for appointment and then never calling
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According to the Verizon FAQ section, you can make changes to your existing plan. Visit Verizon Change Your Plan page for step-by-step instructions to change your current plan in My Verizon online or the My Verizon app.
You can add more data or increase your voice and messaging allowance. Keep in mind, if you have a plan with unlimited minutes and messages then data is the only allowance you may need to change.
Other plans will display options to change minutes, messages and data allowances. For other questions and complaints, you can contact Verizon customer service by phone at 800-922-0204