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Verizon
Reviews Chart
$650K
CLAIMED LOSSES
2.8K
TOTAL REVIEWS
190K
PAGE VIEWS
20
ISSUES RESOLVED
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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ID
Service
Verizon Phone Service
Cons
- Verizon just might have done my company in
- Have to move these parts
- We mover aircraft parts for the airlines
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
This ordeal started Sat my 13 month old phone stoped charging because of my job I have to have a phone so my wife and I go to the mall she had her phone for at least two yrs so we get two new phones we were paying $214/month they told me about a military discount said...
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ID
Service
Verizon Rewards Program
Pros
- Good coverage
Preferred solution
Let the company propose a solution
No customer service
It took me and my wife almost 7 hours to get our service back on.....we had it turned off and our closing date on our home was delayed... We called customer service at least 5 times and each time we were on hold for over an hour, all we heard was a recording and NOT a soul picked up our call.........total BS and a waste of time.....we finally got service back after 7 hours of which 6 hours and 45 minutes we were on hold.....OUTRAGEOUS
User's recommendation: Use an old antenna...gotta be. Better than this company.
ID
Location
Rockville Centre, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with locked phone
I bought a phone from a pawn shop for $800 it was black listed and Verizon told me that it wasn't there problem and they wouldn't remove the blacklist even tho I had my receipt. So I'm out $800 plus my time
User's recommendation: Don't use Verizon.
ID
Loss
$800
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user 1 day ago
This was supposed to be a review about Spectrum not Verizon. I apoligize for the mix up.My interaction with Verizon has always been great.
Original review updated by user 1 day ago
I recently had to drop my tv and phone service just to afford my internet. I have the cheapest service at 100MB but it worked fine...
1 comment
I wrote this but it was a mistake and now i cant alter it without a notorized letter. This post was meant to be about Spectrum, not Verizon. I was engaged with Verizon at the same period and they were great.
ID
Service
Verizon Internet Service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied refund,
Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching a investigation, I was informally made known that they denied my request for refund. God forbid a multi gazillion dollar company is out 128.00
ID
Pros
- Reliable service abd coverage
Cons
- Customer is obviously wrong here
- Overpriced on everything
Loss
$128
Preferred solution
Full refund
PissedConsumer.com fights for consumer rights
New Guide Format STINKS!!!
Verizon's new "Guide Format" is so inferior. First, you can hardly read the darned thing. There is NO date on the guide. They took away the color format for movies, sports, etc. It is the PITTS. Who needs a tiny picture of what the station is presenting when you can't even see what the friggin' picture IS!!?? GO BACK TO THE OLD FORMAT. CHANGE IS NOT ALWAYS BETTER!!!
User's recommendation: Complain about the Guide format!!!
ID
Location
Millsboro, Delaware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Service at Store
On 10/16/20 at around 3 p.m. I visited the Verizon store at 499-43 Sunrise Hwy, Patchogue to replace a landline phone-to-modem cord. After waiting outside in the cold and rain (minus jacket) for a long time, the door opened. I asked the staff member for the cord and he said he didn't stock anything like that. When I asked him where I could find one, he said he didn't know. A stranger passing by told me to go to Best Buy. I did so and found the cord. [Note: Best Buy is only a few feet to the north in the same shopping center.]
User's recommendation: Avoid this locatiion at all costs.
ID
Cons
- Lack of communication with customers
- Difficult to talk to someone
- Takes many hours on the phone to get nowhere
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe New fTV ormat
The new TV format is horrendous. The type size is too small for anyone to read. I have to get up and walk over to the TV screen to do anything. The episode name is larger than the actual program name and it's difficult to find the channel numbers. To set a taping for a few days in the future is almost impossible, because you can't find the days to advance. Whoever came up with the format has excellent distance vision, but is not concerned with persons older than 50. Any way this can be changed from that confusing mess back to the last format?
User's recommendation: if it's not corrected, go to a different TV server.
ID
Pros
- Excellent service
Cons
- Changing formats without testing
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried for hours to contact them. no response.
I have an elderly mother without phone service and have tried for HOURS to contact them and get put on hold for a very long time. I opted THREE times for a call back and they NEVER called back when they said they would.
ID
Preferred solution
Deliver product or service ordered
First, they try to push you into using an automated system. After holding for 10 minutes of that nonsense, they put you through a seemingly endless maze of automated trials and tribulations including they're assuming you have a TV or internet problem. Then they...
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ID
Preferred solution
Apology
Tech support
All problems fixed,it had to do with the guide.
User's recommendation: Recommend fios.
ID
Service
Verizon Technical Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
10/07/2020 I was a customer with Verizon for over forty (40) years. When Covid restrictions forced our business to shut down on March 20th, 2020, we were forced to relocate into home environments . To facilitate the crucial time sensitive move, we contacted Verizon to...
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ID
Location
Philadelphia, Pennsylvania
Cons
- To big to really hear the concerns of the little person
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged program guide
Today Verizon changed their program guide in ways that are infuriating. Twice as many channels shown per screen which means script is much more difficult to read. No consideration for older customers with vision problems. Also, the did away with the color coding for types of programs. Red was used to indicate movies, etc. I am going to become a cord cutter.
User's recommendation: Beware.
ID
Service
Verizon Cable Tv Service
Preferred solution
Go back to previous guide.
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
I have 264 lines? I’m not going to be able to make this happen I just want my Facebook friends and my family to get this done
Hi heaven affected since June 2019
User's recommendation: Hi heaven affected since June 2019.
ID
Location
Orlando, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan no longer get help
Verizon customer service has never been worse. Takes hours to reach a human. Online assistance is confusing and impossible to use. It's no wonder so many people are cutting the cable cord and going to streaming. Even the VZ stores have stopped offering help. Very sad.
User's recommendation: Beware.
ID
Preferred solution
Let the company propose a solution
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Typical. The worst!