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1.0
Details
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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5 comments
Ann McDonald
#1719301
Shopping Expert

According to the Verizon FAQ section, you can make changes to your existing plan. Visit Verizon Change Your Plan page for step-by-step instructions to change your current plan in My Verizon online or the My Verizon app.

You can add more data or increase your voice and messaging allowance. Keep in mind, if you have a plan with unlimited minutes and messages then data is the only allowance you may need to change.

Other plans will display options to change minutes, messages and data allowances. For other questions and complaints, you can contact Verizon customer service by phone at 800-922-0204

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Review
#1054689 Review #1054689 is a subjective opinion of poster.
Cons
  • Verizon just might have done my company in
  • We mover aircraft parts for the airlines
  • Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution

Verizon - Customer service waiting time is to long

when you call for any issues, the waiting time is too long.... Verizon, hire more reps. Your rates/ cost for your service it the highest out of all the carriers. So you can afford to hire....
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Review
#1682362 Review #1682362 is a subjective opinion of poster.
Reason of review
Poor customer service

Verizon - Charged for services not ordered and denied promotion without warning.

2.1
Details
I added Fios TV to my bundle in June. For the first time muyy September bill included $93 in charges for movies and series purchased. I had neither ordered nor watched any such programming. I spoke with 4 different customer service representatives and could not convince any that I had been incorrectly charged. I was definitely cheated and seem to have no recourse. Also, when I joined FIOS it was with an offer of a 1 year renewal on my Amazon Prime membership. I was never notified that it expired in July and I could no longer take advantage of the offer. Again, no recourse available. Worst customer service ever, though the individuals were polite.
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Review
#1676893 Review #1676893 is a subjective opinion of poster.
Reason of review
Removecharge I did not incurr.
Loss
$93
Preferred solution
Full refund

Verizon - Duplex with different bills/ same service

1.6
Details
I own a duplex in a rural area and FIOS in not an option. Two addresses with the options of landline and broadband internet service. One bill was $9 more than the other so I began a chat to ask why. Over several chats, 3+ hours I couldn't get an answer so I went to an office. They called the customer service number and gave me a phone to wait on hold!!! At the store! Finally got an agent... now one bill is $25 more than the other!!! I couldn't be more unhappy with the service I have received.
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Review
#1675587 Review #1675587 is a subjective opinion of poster.
Pros
  • Availability
Cons
  • Different price for same service at same addresses in a duplex
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Verizon - Incompetence at all levels

1.0
Details
A medical office with no phone service as a result of Verizon not scheduling a change from copper to fiber optic lines has been a disaster. I and my staff have spent at least 40 hours talking to Verizon to get service back. We were without phone service for almost 3 days. It's now 3 weeks and the 3 lines are still not functioning properly.
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Review
#1675076 Review #1675076 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Totally incompetent
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Verizon - The worse company to deal with . Waiting to finish paying my phone to switch to ATT

1.0
Details
We took advantage of the buy one get one free phone . After a few we realized they were charging to the phone that suppose to be free . Spent hours on the phone and their response too bad you overpaid your bill. Since we did not catch it earlier we have to accept the lost. Rude and uniformed people working for the company. Going to ATT ! Verizon is the worse
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Review
#1672459 Review #1672459 is a subjective opinion of poster.
Cons
  • Takes many hours on the phone to get nowhere
  • Accountability
  • Think they can circumvent the law
Reason of review
Poor customer service
Loss
$700

Verizon in Linden, New Jersey - Waisting time

1.0
Details
Waiting forever to talk to somebody.
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Review
#1671057 Review #1671057 is a subjective opinion of poster.

Verizon in Alamo, California - I was charged for 2 calls that were made to africa that I did not make-

1.0
Details
I was charged for 2 calls that I did not make to africa, one in june and one in August. I dont even know anyone in Africa. After 20 hour of phone calls, Customer care was able to reimburse me for some of it because they believed me, but fraud did not. In fact, Fraud hung on me. (Senior leader there apparently). Disgusting.
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Review
#1666644 Review #1666644 is a subjective opinion of poster.

Verizon - Promises to fix service and poor custoner service and just crap with no back up for what they said

I bought a new phone while on the service and traded my old phone an the new phone and service never worked tight or their service. I called and wrote letters and nothing was done. the service was cut off while I was in the hospital for a month. it called and got the same BS. The billed me and sent it to collections. I paid the balance to the collection agency to get rid of them. *** service & customer service. I have another service which is better and a fraction of the price.... Crap, crap business, do not use !!!!!!!!
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Review
#1664910 Review #1664910 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Service unreliable
Reason of review
Poor customer service
Loss
$500
Preferred solution
300.00
Tags
  • Verizon Poor Service

Verizon in Colts Neck, New Jersey - Unbelieveable

1.0
Details
Cancelled my Fios and was owed some money. They sent me a debit card not a check. call the # and try the web address to try to get a check. website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you. SCAM!!
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Review
#1664731 Review #1664731 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund

Contact Verizon Customer Service

Mailing Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts
1.0
Details
A telephone pole was hit by a vehicle and damaged by my home on 9/22. We lost power for approximately 4 hrs. Once the power was restored we noticed that we had no phone/internet/ or cable. My husband reset the box thinking this would solve the issue but it still did...
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Review
#1664438 Review #1664438 is a subjective opinion of poster.
Cons
  • Incompetent customer service
  • Lack of accountability
  • Not showing for appointment and then never calling