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Most helpful review
1.0
Details
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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7 comments
Arash
#1797054

Typical. The worst!

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ID
#1054689 Review #1054689 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Verizon just might have done my company in
  • Have to move these parts
  • We mover aircraft parts for the airlines
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
2.0
Details
This ordeal started Sat my 13 month old phone stoped charging because of my job I have to have a phone so my wife and I go to the mall she had her phone for at least two yrs so we get two new phones we were paying $214/month they told me about a military discount said...
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ID
#2250987 Review #2250987 is a subjective opinion of poster.
Service
Verizon Rewards Program
Pros
  • Good coverage
Preferred solution
Let the company propose a solution

No customer service

It took me and my wife almost 7 hours to get our service back on.....we had it turned off and our closing date on our home was delayed... We called customer service at least 5 times and each time we were on hold for over an hour, all we heard was a recording and NOT a soul picked up our call.........total BS and a waste of time.....we finally got service back after 7 hours of which 6 hours and 45 minutes we were on hold.....OUTRAGEOUSAngry

User's recommendation: Use an old antenna...gotta be. Better than this company.

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ID
#2250950 Review #2250950 is a subjective opinion of poster.
Location
Rockville Centre, New York

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Verified Reviewer

Trouble with locked phone

1.3
Details
I bought a phone from a pawn shop for $800 it was black listed and Verizon told me that it wasn't there problem and they wouldn't remove the blacklist even tho I had my receipt. So I'm out $800 plus my time

User's recommendation: Don't use Verizon.

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ID
#2249048 Review #2249048 is a subjective opinion of poster.
Loss
$800
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Update by user 1 day ago

This was supposed to be a review about Spectrum not Verizon. I apoligize for the mix up.My interaction with Verizon has always been great.

Original review updated by user 1 day ago
I recently had to drop my tv and phone service just to afford my internet. I have the cheapest service at 100MB but it worked fine...
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1 comment
Anonymous
#1941980

I wrote this but it was a mistake and now i cant alter it without a notorized letter. This post was meant to be about Spectrum, not Verizon. I was engaged with Verizon at the same period and they were great.

ID
#2248253 Review #2248253 is a subjective opinion of poster.
Service
Verizon Internet Service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied refund,

2.8
Details
Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching a investigation, I was informally made known that they denied my request for refund. God forbid a multi gazillion dollar company is out 128.00
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ID
#2241808 Review #2241808 is a subjective opinion of poster.
Pros
  • Reliable service abd coverage
Cons
  • Customer is obviously wrong here
  • Overpriced on everything
Loss
$128
Preferred solution
Full refund

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New Guide Format STINKS!!!

1.9
Details
Verizon's new "Guide Format" is so inferior. First, you can hardly read the darned thing. There is NO date on the guide. They took away the color format for movies, sports, etc. It is the PITTS. Who needs a tiny picture of what the station is presenting when you can't even see what the friggin' picture IS!!?? GO BACK TO THE OLD FORMAT. CHANGE IS NOT ALWAYS BETTER!!!

User's recommendation: Complain about the Guide format!!!

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ID
#2238176 Review #2238176 is a subjective opinion of poster.
Location
Millsboro, Delaware

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Verified Reviewer

Bad Service at Store

1.8
Details
On 10/16/20 at around 3 p.m. I visited the Verizon store at 499-43 Sunrise Hwy, Patchogue to replace a landline phone-to-modem cord. After waiting outside in the cold and rain (minus jacket) for a long time, the door opened. I asked the staff member for the cord and he said he didn't stock anything like that. When I asked him where I could find one, he said he didn't know. A stranger passing by told me to go to Best Buy. I did so and found the cord. [Note: Best Buy is only a few feet to the north in the same shopping center.]

User's recommendation: Avoid this locatiion at all costs.

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ID
#2232053 Review #2232053 is a subjective opinion of poster.
Cons
  • Lack of communication with customers
  • Difficult to talk to someone
  • Takes many hours on the phone to get nowhere
Preferred solution
Apology

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Verified Reviewer

The New fTV ormat

The new TV format is horrendous. The type size is too small for anyone to read. I have to get up and walk over to the TV screen to do anything. The episode name is larger than the actual program name and it's difficult to find the channel numbers. To set a taping for a few days in the future is almost impossible, because you can't find the days to advance. Whoever came up with the format has excellent distance vision, but is not concerned with persons older than 50. Any way this can be changed from that confusing mess back to the last format?

User's recommendation: if it's not corrected, go to a different TV server.

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ID
#2230917 Review #2230917 is a subjective opinion of poster.
Pros
  • Excellent service
Cons
  • Changing formats without testing
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tried for hours to contact them. no response.

1.0
Details
I have an elderly mother without phone service and have tried for HOURS to contact them and get put on hold for a very long time. I opted THREE times for a call back and they NEVER called back when they said they would.
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ID
#2226015 Review #2226015 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Verizon Products and Services Reviews

Product or Service Reviews
Rewards Program  2
Internet Service  1.4 263
Technical Support  1.9 50
Cable Tv Service  1.4 5
Fios Internet Service  1.4 21

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Latest Question

How can I block unwanted/offensive texts from unknown numbers

Over the past month I’ve been harassed by texts concerning weight loss and sexual contents. I’ve tried blocking the texts with the word stop. The frequency has lessened, but I’m still receiving them.

Verizon Questions
3.1
Details
First, they try to push you into using an automated system. After holding for 10 minutes of that nonsense, they put you through a seemingly endless maze of automated trials and tribulations including they're assuming you have a TV or internet problem. Then they...
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ID
#2219638 Review #2219638 is a subjective opinion of poster.
Preferred solution
Apology

Tech support

4.9
Details
All problems fixed,it had to do with the guide.

User's recommendation: Recommend fios.

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ID
#2217536 Review #2217536 is a subjective opinion of poster.
Service
Verizon Technical Support

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
10/07/2020 I was a customer with Verizon for over forty (40) years. When Covid restrictions forced our business to shut down on March 20th, 2020, we were forced to relocate into home environments . To facilitate the crucial time sensitive move, we contacted Verizon to...
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ID
#2213639 Review #2213639 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • To big to really hear the concerns of the little person
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Changed program guide

2.8
Details
Today Verizon changed their program guide in ways that are infuriating. Twice as many channels shown per screen which means script is much more difficult to read. No consideration for older customers with vision problems. Also, the did away with the color coding for types of programs. Red was used to indicate movies, etc. I am going to become a cord cutter.

User's recommendation: Beware.

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ID
#2213556 Review #2213556 is a subjective opinion of poster.
Service
Verizon Cable Tv Service
Preferred solution
Go back to previous guide.
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I have 264 lines? I’m not going to be able to make this happen I just want my Facebook friends and my family to get this done

Verizon - I have 264 lines? I’m not going to be able to make this happen I just want my Facebook friends and my family to get this done
Verizon - I have 264 lines? I’m not going to be able to make this happen I just want my Facebook friends and my family to get this done
Verizon - I have 264 lines? I’m not going to be able to make this happen I just want my Facebook friends and my family to get this done
Hi heaven affected since June 2019

User's recommendation: Hi heaven affected since June 2019.

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ID
#2209225 Review #2209225 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can no longer get help

1.0
Details
Verizon customer service has never been worse. Takes hours to reach a human. Online assistance is confusing and impossible to use. It's no wonder so many people are cutting the cable cord and going to streaming. Even the VZ stores have stopped offering help. Very sad.

User's recommendation: Beware.

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ID
#2205525 Review #2205525 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution