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In January 2017 I bought a new phone from a Verizon store. The phone I chose was LG G5 because I was told there was a promotion for that phone. $200 credit. From day 1this phone hasn't worked right. Constantly drops my calls. Rarely have a signal. It will cut itself...
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1.5
Jackson, Georgia
#1191004
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I made a payment through my bank account to a closed Verizon FIOS account on 12/17/17. I discovered the mistake and have contacted Verizon re obtaining a refund for my mistake. I was finally able to speak with a live person and explained the situation. This person...
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1.0
I didn't like
  • Very frustrating
#1183479
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While at Costco..a kiosk for Verizon..a very rude, arrogant, tattoed man with the personality of an inmate..was rude, arrogant, and less than helpful with answering questions or info regarding phones..had to refer to fellow associate for answer..then after trying to...
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Anonymous
Elizabeth Masterson

I have not only been in Verizons store in SanAngelo,Tex but have listened to their rude, arrogant,and condescendingbehavior,needless to say though attempting to give a chance...

I didn't like
  • Customer service
#1183204
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Verizon - Can't use tablet because of data cost

Got 2 tablets 2 years ago. Shortly after figured you would have to spend a lot of money buying data to use these tablets away from the house. Today marks 2 years we are headed to verizon to drop the tablets. I am going to pay cash for a tablet to use around the house using my router and purchase data from whoever when out of town.
3.4
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Advertised vs Delivered
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#1182687
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Our internet went out, we called and reported it and they shut our internet completely off and sent a technician to add a new line, not what we needed! Mixed up our accounts and said it would be fixed the following day. Did not happen, called again, same thing, did not...
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1.2
#1179607
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I have been a loyal customer of Verizon for 20 years . I pay my bills on time and realize I have paid more than I should have over the years but the coverage was better for my location , So I lived with it. I recently changed my plan to the $40 unlimited plan . My bill...
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#1179343
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Verizon - Not resolved poor customer service

Poor customer service phone issues not resolved if my phone is bring recalled for various issues with the battery then why in the *** isn't this resolved and not paying the balance on my bill is not an excuse
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1179244
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My nightmare started Dec 4, 2017 when I foolishly decided to switch phone service and I was trusting enough to believe the Verizon salesman in Port Orange, FL that I would get an LG K20 phone for $1 per month promotion if I kept the phone and service for 24 months. The...
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3.3
I liked
  • Phone service and promotional deal on phone
#1177734
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Obtaining Verizon Pfios was the worst experience of my life and a complete waste of my time. It started with a bundle pack @79.99 tv/internet/telephone, which after all the add ones I was up to 168.00.The first installer came inspected, clearly didn’t want to do the...
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#1177507
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Contact Verizon

Mailing Address:
General Correspondence
140 West Street
New York, NY 10007
Phone:
(800) 837-4966
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Verizon - Very unprofessional technician

They give me date and time for the installation between 10 am - 12 noon nobody show up. No phone call no e-mail about what happened. I decided to call Verizon customer service to find out what going but I don’t get any good answer. A very poor customer service I experienced.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1177389
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