Unclaimed
Verizon
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to deliver phone on time
Ordered a new phone to be delivered Friday by 8pm. (Stated on contract) 4 days after the scheduled delivery date I stopped out to the store to see what they could do for me. They offered no help or compensation. Told me I was at the mercy of FedEx. There is no new scheduled delivery. They will not order me another phone or offer any compensation for this major inconvenience. Same story when I called Verizon customer service. No willingness to help in any way. They told me I would have to wait on FedEx. I explained to them that Verizon is FedExs customer not me, and that I am Verizons customer, their issue with FedEx is not my problem. Verizon is unwilling to step up and even call FedEx for their customers. When I told them I will have to switch carriers, they had no interest in retaining a loyal customer of over 10+ years. Only informed me or restocking fees on a product that I have not received. User's recommendation: Find similar services for less elsewhere
ID
Location
New York, New York
Cons
- Customer service
Preferred solution
Delivery of product on time, apologies, price reduction for wasting my time.
They ripped my off $350 on my phone trade in THEN they said the iPhone 14 was free BUT I’ll see a credit Later. I’ve called the pissed consumer line 4 times with NO refund for their Mistakes.
Do NOT USE Verizon. Read their other reviews or youll be sorry. Never been so pissed at ANY cell carrier like this. Not even close. Worse yet Im stuck in a F$&@ing Contract.
User's recommendation: Use a different carrier. Anyone is better.
ID
Location
Salem, Wisconsin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFormer verizon customer screwed by verizon
Verizon customer for over ten years, bought my first very expensive "smartphone" from them several years ago. Promised it was transferable to any other carrier, AND 5G compatible. Lies piled upon lies. Moved my account to Patriot Mobile, same service for 1/3 the price with a better phone for $400 less. I wish Verizon all the karma they deserve. If you're a Verizon customer...smarten up, change NOW.
User's recommendation: don't let verizon rip you off.
ID
Location
Ladson, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Advanced ReviewerOrganized theft
About 2 years ago I decided to go with a better carrier so I went into the carrier and took a promotion that has saved me more than 55% since. I ordered the service I wanted and we then called Verizon from the service counter of the new carrier and cancelled the service. I explained to the customer service agent at verizon that I wanted to clear the account since I was changing service providers. She gave the final amount owed and I paid it immediately. I also paid the first month of my new provider account.This clearly shows on my credit report that I paid both. Well a few months went by and verizon sent me a letter saying I owed them another $225 for service I didn't have. I wrote them and got no response. Then I get a third rate collection service filing a collection on my credit. I sent them a letter and again no response. I am certainly glad I dropped the poor service of Verizon and went with TMobile at 1/3 the cost. It is a shame that a company thrives of this type of theft. User's recommendation: Stay away from this type of organized theft
ID
Location
Covington, Louisiana
Pros
- Fair coverage
Preferred solution
Clear your error up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI want my old verizon back not total verizon
Original review updated by user May 04, 2023
I want my Verizon back that uses the 50dollar prepaid refill card with the 10 digit pin number I do not like total verizon my old phone number was 207694****. Cheryl stevens I've always used the prepaid refills with the ten digit pin. Please give me my old service back that I had for over 20years I had Verizon with my first bag phones I purchased a 50dollar refill card they won't honor. So I can't use it if I can't use this 50dolkar card I will leave Verizon and go else where I've had Verizon since 1997 ID
Location
Cambridge, Massachusetts
Loss
$50
SERIOUS PHONE DROPPED CALLS EVERYDAY FOR PAST YEAR
VERIZON GOES OUT OF ITS WAY TO BE SURE YOU CANNOT CONTACT THEM. TODAY I WAITED FOR 2.5 HOURS WHILE A VERIZON TEAM MEMBER WORKED ON A FORM, THEN ADVISED ME THAT OUR NEIGHBORHOOD PROBLEM AFFECTED 30 TO 40 HOMEOWNERS AND MUST BE ELEVATED TO A MUCH HIGHER LEVEL WAITED NOW 2.HRS. & 10 MINUTES. THEN ADVISED THE HIGH-TECH TEAM WOULD RETURN MY CALL. NEVER HAPPENED. MANY OF OUR H.O'S CANCELLED THEIR SERVICE WITH VERIZON. WE LIVE AT RYERSS HUNT COMMUNITY ON FULL CRY COURT IN WEST CHESTER, PA 19380. GAVE THEM MY CONTACT NO. 5 TIMES. IF WE DO NOT HEAR FROM A " HIGHER UPO TECH OFFICIAL THE VERIZON HAS OFFERED US TO RESIGN AND SEEK A NEW TELEPHONE. SERVICE ELSWHERE . 610-308-**** User's recommendation: VERIZON SERVICE RATING MINUS 0
ID
Location
West Chester, Pennsylvania
New Reviewer
1 YEAR OF DROPPED CALLS ...IMPOSSIBLE TO COMMUNICATE WITH VERIZON
Update by user May 03, 2023
NO CHANGE ...LIKE RUNNING A RACE WITH NO FINAL RESULTS
Original review posted by user May 03, 2023
IN THE PAST 10 MONTHS WE CONTACTED VERIZON,1ST ISSUE THE PAPERWORK TO COMPLETE IS NEVER ENDING. WAITED FOR 45 MINUTES TO SPEAK WITH THE NEXT TECH. LEVEL...GAVE MY CELL NO. IT IS NOW GOING ON 3.5 HOURS " NO RETURN CALL" MANY NEIGHBORS IN THE 19380- WEST CHESTER LOCATION HAVE ALREADY TERMINATED THEIR TELP. SERVICE ... VERIZON'S INTERNAL SYSTEM IS ANTIQUATED, HARD TO BELIEVE! THEY COULD REDUCE STAFF, AND SAVE MONEY BY PERMITTING THEIR CUSTOMER ( ONCE EXPLAINED ) TO SPEAK WITH THE UPPER-LEVEL MANAGEMENT REPAIR TEAM. WE HAD A MEETING OVER THE WEEKEND ..RESULTS.IF THIS SITUATION IS NOT REPAIRED WE HAVE NO CHOICE BUT TO CANCEL OUR SERVICE WITH VERIZON.THEIR SERVICE TEAM ATTITUDE LACKING INTEREST
2 comments
ID
Location
West Chester, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
Same here in Ashtabula Ohio. Finally agreed I have no service but won't put in writing to return phone so I don't have to pay over $400 for a paper weight
WHEN I RECEIVE A REPLY FROM VERIZON I WILL THEN COMMENT FURTHER