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Nasty rep named Alfonso. Two land lines that we have been paying an arm and a leg for since about 1998. One has static only. One has dial tone and lots of noise on the line. Called Verizon customer service line 5 days in a row, about 10 attempts each day from the one...
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#1331503
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Verizon - Phone rip off

Purchased a phone. Was told mobile hot spot was free. Got my bill, was charged for a second line, jetpack access fee and extended warranty NONE of which i authorized. Very dishonest
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1330556
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In may I received a call from Verizon regarding free movie channels for 90 days. Well the day when to cancel is coming up I want to make sure I am not charged for the service. I was not sure if this was FiOS or the wireless side. We never received the channels. I...
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1.0
I didn't like
  • Technical support
  • No solution was given
  • Service
#1328896
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Customer Service gave me the run around since the 1st of August. I mailed a payment of $100.00 on 07/22/18 each time I called the Customer Service Dept. I was given a different excuse of why my payment had not posted. Either the Payment Center was behind or it was...
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Anonymous
testing.com

This is a standard response that will not help or hurt your effort to become a part of the recovery of this industry and the poets are yodeling away and away. Believe in yours...

3.8
I liked
  • Phone usage
I didn't like
  • Billing and customer service
#1328868
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I am having nothing but trouble with the verizon internet service since i upgraded their service supposed to a better grade, according to them, 150 MBPS. Have been with Verizon now about 4+ years and these year the internet connection is getting worst every week. It...
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#1328012
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Lost phone this yr. Local Verizon shop used my cell phone #, my sec. code #, (plus name & address) and talked to Corporate, which verified I have $360+ in prepaid acct. Verizon's policy won't refund me the entire $360+ -- or put it towards buying a new phone plus using...
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#1325311
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I've been out of work for surgery for 3 months and received short term disability. Everyone knows on short term disability you don't get paid as much, I've been paying Verizon what I could give them because I do have other bills that are way more important than a phone...
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1.0
#1320478
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Have had nothing but trouble with the service. Have been with Verizon now about 11 years and this year the STB's keep *** the bed. And instead of sending out someone to service the system (I pay about $200 a month for this *** I'm told that I should be able to...
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#1315542
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Verizon - One Talk outage AGAIN!

My One Talk business phone system is down again, going on 6 hours now. Verizon is "working on it". We have had numerous outages the last year, but are normally less than an hour. The worst was about 18 hours. Will be changing phone companies shortly despite the early termination costs; I won't put up with this any longer.
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1305352
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I have a 75/75 mbps service plan with Verizon. The router is working fine, the service is not. I am not being given the service I pay for. Recently I began to have some issues watching videos so I tested the network. The results are that in the AM I am usually (not...
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1.6
#1304781
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