Verizon Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
14
ISSUES RESOLVED
2.5K
TOTAL REVIEWS
$650K
CLAIMED LOSSES
$903
AVG LOSS
170K
PAGE VIEWS
What's your story with this company?
Ask a Question About Verizon
Cons
- Incompetent customer service
- Customer service
- Poor service
Pros
- Internet
- You are a bunch of overcharging crooks
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Most Helpful
5 comments
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
View full review
Author
Rosemary2017
Service
Cons
- Verizon just might have done my company in
- We mover aircraft parts for the airlines
- Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
0 comments
Verizon - No contact, tired of phone waiting. They need more people to man the complants
Phone service went dead on Weds. Still no phone service yet on Thurs. at 6:43. I tried to reach the co. Weds and Thurs. No luck. Cost me over $15. waiting on my cell phone with all of the calls to Verizon.. Can't get someone to talk to. I am a heart patient. THIS COMPANY STINKS. THE BIGGER THEY GET THE LESS SERVICE I GET. THEY RAISE MY BILL AND I HAVE TO LOOSE CHANNELS TO KEEP MY SERVCE AFFORDABLE.
Author
ShortSilverDollar662
Service
0 comments
I have had my Verizon landline for 45 years. I received a promotional discount for 1 year and then it expired in Jan 2019. Per Verizon representatives, I was advised to call every month to inquire about a promotion and thus far I have been told there is no promotional...
View full review
Author
AdorableNightingale
Service
Reason of review
Verizon promotional discount
Preferred solution
Price reduction
0 comments
Verizon - Ripoff
They keep telling lies in July still lieing why do you have evey one telling me somthing different
Author
PissedConsumer1590159
0 comments
In March, 2019 I upgraded my tablet. I had been having trouble with the tablet working for a few minutes and then telling me I don't have a sim card. I only use the tablet about once a month and it hadn't aggravated me enough to bring it in until today. I had to...
View full review
Author
MellowPika896
Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
0 comments
We brought verizon phones buy one get one free and a military plan which we didn't get military discount we paid $330.00 dollars to get these phones and another $89.00 dollars for one that we ordered they said our bill would be $210 dollars a month we knew our first...
View full review
Author
GamyPolarBear717
Service
Reason of review
Problems with payment
Loss
$3400
Preferred solution
I want to return the phones back and just pay my monthly bill of $210.00 like they promised and go to another carrier
0 comments
Vultures at Verizon in Venice
My friend's husband who is 84 years old went in to Verizon because his old phone had died. He has dementia but most would not know. This man was told by the salesperson he "needed" an Apple I-phone 10 at the bargain price of $1100. What 84yr old man needs a top of the line phone? He doesn't stream, he doesn't text, he doesn't buy on-line& doesn't send emails. That salesperson was a vulture who took advantage of a very nice man who didn't understand what he was buying. Unfortunately his wife was out of town & thought people were watching out for him. When she got home she felt she couldn't complain as the contract was over 72 hours old. The woman is 85 years old & was intimidated.
Author
PushySwallowtail758
Service
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Full refund
Tags
0 comments
Verizon - Ripoff
They add services I did not ask for. Then said they wad sorry, *** they do this all the time thiking you will just pay. Why when a company gets big they just don't care anymore about there customers!!!
Author
PissedConsumer1588775
1 comment
The bastards lied about the monthly cost so I canceled the service in the 2nd month. Was told $50 and was getting billed $95 Then they sent it to collections and now it’s on my credit score. They will be sued in small claims and will pay dearly.
View full review
They did the same thing to me they said my bill was $210.00 a month it was $554.00 a month and wouldn't take the phones back got bill after 14th day of there policy
View more comments
Author
CoordinatedDogoArgentino653
Service
Cons
- Deceitful pricing
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Full refund
Tags
0 comments
Verizon - We will call you back at 12:15 PM
Yeah right! NOTHING as usual. No call back-glad I wasn’t holding my breath!
Author
HiddenSiberianHusky492
Reason of review
Poor customer service
Companies Similar to Verizon
0 comments
This happend in 2014, but I doubt much has changed. I had residental internet and needed to upgrade to business so that I could have a static IP address (my wife was working at home at the time). I scheduled to have residential turned off and business turned on at...
View full review
Author
StormyPanther707
Product
Cons
- Being evasive and vague about my issue when i ask for help
- Awful customer care
Reason of review
I was able to get internet for my wife
Tags
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
According to Verizon FAQ section you can make changes to your existing plan. Visit Verizon Change Your Plan page for step-by-step instructions to change your current plan in M...