Verizon

I was preparing to move to the UK from the US for my work with the US military for 3 years. I went to my US local Verizon store to determine if I Verizon had a plan that would allow me to keep my service with them and use it in the UK BEFORE I purchased a new phone with them because if they did not have an overseas service plan I would have to go elsewhere for phone & service plan.

I was informed by phone by the Verizon customer service rep in the presence of the Verizon store staff that yes Verizon has an overseas "Ultimate" service plan which would work for my situation. I repeatedly asked questions for clarification and to ensure Verizon did indeed have the service I needed. I have been stationed overseas before so NOT my first rodeo! I was informed the international service plan for me and my spouse (we're always on the same plan) would cost more but we would have uninterrupted service during our move and continued service for both our phones "any where in the UK" as well as being able to call UK numbers and US numbers since we still needed to attend to our affairs in the states while we are overseas.

SOOOO - I bought the new phone with a payment plan, my spouse already had a new Verizon from we purchased just a few months before I received my orders and we signed up for the international plan. We moved 10 days later to the UK. Our phone service worked fine until we landed in the UK. Things were naturally crazy when we first arrived in the UK what with travel fatigue, in processing to the our new base, house hunting, money conversions, etc..

Throughout those processes we needed to speak with both UK and US entities like our bank and more. We were unable to make calls to UK numbers with any efficiency and then we were hit with additional bills for "international calls and messages"!! I called the Verizon customer service after about a week and was informed the international plan I signed up for had not actually been put in place so they would do it during that call. Long story short - it still took a few days.

Then we learned my spouse was getting additional charges and couldn't make calls within the UK -- turns out the international plan was only added to my phone so here we go again to get it on my spouse's phone. Meanwhile the clock is ticking and we're 2 1/2 to 3 weeks out from having purchased the new Verizon phone. I make multiple other calls to Verizon customer service to get the issue resolved when I was randomly connected with a Verizon staff who informed that Verizon does not have a long term international plan and the other reps should not have told me that. Further, now I have a brand new phone I can't use in the UK for the next 3 years because of something I still do not completely understand about the "electronic sim card system." So I can't get another phone service on the Verizon phone.

I expressed how pissed I was that I'm paying for a $1200 phone I can't use for 3 years that I would not have bought if someone had told me the truth about the international service to start with -- not too mention the time I wasted going back and forth with Verizon customer service since I landed in the UK. I asked how to return the phone, end my service and be DONE with Verizon. The rep kept putting me on hold "to talk to my manager" and finally said they would call me back the next day. Well, they did call back but it was 2 more days later.

Again, they just wanted me to keep the phone I couldn't use and pay for it and in the meantime I should purchase another phone and service in the UK!!-- I was sooo pissed by this point. Our families back in the states were in melt down because they couldn't reach us, we couldn't get "Whats App" to work on the phone for some reason, and we were shuffling around at odd hours (time difference) to try to make contact via FB messenger with our loved ones. Further, we could NOT communicate with our bank, utilities, realtors, etc. because they did not conduct communications via phone on messenger!

Try to deal with that when you don't have a lot of money, can make arrangements in your new country for a car or house or FOOD! SOOO now the Verizon rep finally caved and said okay mail the phone back in its original box and we'll charge you a reshelving fee ($75) but we'll close everything out and you're done with Verizon. It was now approx 3 weeks since I committed to buying the damn phone and I expressed to the rep that I was worried they phone would not make it back to the states within the 30 day window for the guaranteed return policy. The rep said no worries it would be "okay" and "worked out at that end" and to mail the phone to someone in the states and have them take it to the Verizon store where I purchased it and it would be "take care of" there.

So, I shipped the phone back to the states (BTW, I learned I had to ship it via Royal Mail because the USPS we use on our military bases will not allow lithium battery type objects to be shipped). I paid extra to rush it to the states though I was warned it would likely make little difference to pay for the express service - I felt I had to give it my best shot. In the meantime, a friend here in the UK let me use their phone to call the states to work out the process with a relative who lives in the same town where I bought the phone. The relative literally went in person to the Verizon store explained the situation (they remembered me) and the store rep apologized for the problems and they would help me if I could get the phone "in the box" (new problem I did not have the box because I made an international move and the box was somewhere in a larger box without household goods in the middle of the Atlantic somewhere - but no worries Verizon said they could charge me another $75 dollars for a "box fee" to take care of the issue).

The phone arrived 3 days after the 30 window to my relative's house who took it that same day to the original store. But, the staff we had spoke with to prepare for the return was no longer at the store and the Manager who was very apologetic said they did not accept returns after the 30 days and she had no clue why the customer service rep on the phone or her previous staff had instructed me to do that. She connected me with Verizon customer service because I no longer had the phone get the damn security code they send you so that you can talk to a live human being. The latest Verizon rep wanted me to pay the full amount owed for the phone to close out my service with them since the phone could no longer be returned to Verizon since it was outside the 30 day window - sorry no exceptions, I informed them I couldn't fork out the thousand dollars for the phone because I just moved overseas and I no longer have that kind of cash on hand.

So I would make payments. It's now 3 months since I bought the phone, that I can't use, that's now in the states with a relative and can't be used there either, and I have been paying $100 a month to pay off the phone, but now I owe more than I did originally because Verizon is charging me late fees for not paying the account off. I finally freed up enough on a credit card to pay off the phone and eat the loss, but I can't get hold of a live human being to make the god-damn payment + fees. To say I HATE Verizon is an understatement - I am not naive, I understand corporate greed and manipulation to squeeze every damn dime out of every person they possibly can, but this has gone so far beyond that with Verizon staff lying to me at every turn even when I tried to play by their rules.

I think I'm going to get a shirt made that says "Ask me why I hate Verizon" I think there's probably a huge market for it.

I have found that purchasing phones and plans in the UK is hugely more affordable and straight forward! Even international plans.

My fiancé, former active duty army member, was sold a galaxy fold Z5 about four months ago. The phone says that it will hold up to 100 openings of the fold daily.

About a week or so ago, when he opened his phone, The left side of the screen was grayed out. You can still see what the picture looks like only half of it is perfect and the other half is hard to see. He took his $1600 phone to Verizon this morning, and they told him they were aware of the problem and that there is no fix, so now he is locked into a contract with a *** phone that Verizon is well aware of and is still selling. Since he is on disability, he spends a lot of time on his phone.

This is a ridiculous situation.

At the very least, Verizon should have offered to sell him a different phone. Horrible disrespect toward our veterans and all Verizon customers.

On Jan 10,2024, I went to a Verizon store in great falls Montana, they recommended the iphone fe, I was in a rush as I was traveling back home to North Carolina. I honestly did not want this phone but when your under a time crunch and you find yourself suddenly with a phone, I have a tendency to lose at least 5 things a day mainly the glasses on my head.

Anyway I asked the Verizon rep if I could change the phone out to a different one available...Of course he said we want our Verizon customers to happy.hmm that phone absolutely SUCKS! for one thing my main concern/...I am gifted as I am near sided and far sided even with glasses when I can find them I can barely see that screen..it was slow, took multiple attempts to make a call, only to have the call dropped! the Verizon service was by far the worst! So when I finally make it back to North Carolina after the longest layover of my life!

but that's a different review. I went to a Verizon store on the 7th of Feb as I wanted a different device only to be told we don't do that and if we let you do it then everyone should be so privileged (I *** your not! very bateum ) So then I decided I just don't want to pay the company and put up with that *** So I was still 3 day's on my 30 day cancelation, I did pay my bill on the 6th for $160 dollars I was told my bill would be around $70 dollars.. So I asked her to please give me my account information so I can transfer my number to a different carrier, she gave me the information and more attitude than I have ever witnessed!

she told me I had one hour to transfer before it cancels with my service. So I was like cool take this horrible phone back it was in new condition mainly because I could barely use it. She refused to take the phone back because if she had done the right thing and returned it where ever they send it to and allowing me to leave with a smile on my face and free from this company... But that did not happen!

I went to three different corprate stores all refusing to process the phone so I wouldn't be charged for it! On the 8th I finally had enough of there sterlar customer service, I called Verizon and spoke with 8 different agents each one said something completely different, I was promissed a refund of my payment once the device was received, and then I was told to wait on the return box to return the device. This is where they screw you without dinner or a kiss! my service was canceled within their time line I did everything I could to just be done with these trolls!

after a couple day's and my 30 day's was past I called yet again! I say again because I called every day trying to resolve this issue finally I was emailed a return label the box must be somewhere but it didn't make it to me. The label was sent on Feb 21st! they received the phone and everything that came with it, So I asked when my return was going to done, only to be told I was not getting a return and low and behold a bill appeared in my email with the amount of $510 dollars the cost of the device they have in their possession!

So I called again and directly asked for someone in charge with the enough intelligence to walk me through the ethics or lack there of! I was then informed that the Verizon manager (the *** did not cancel my service properly, I was like is that a me problem or a you problem because I do not have access the their computers! I did absolutely everything I could to honesty resolve anything to do with Verizon. She told me because they received after the 30 day's I would have to pay for the phone they have!

why the *** am I going to pay for something I do not have? you have the phone in new condition, then to ad insult to injury she told me that I did not qualify for my return that being unhappy with a company down not reward a refund! are you honestly kidding me? y'all are some kind of shady thieves!

They hit my credit report my score dropped 50 points! after I have spent so much time rebuilding as I would like to buy my first home. So all total they can resale the phone and I am $670 according to what they put on all three reports! I am beside myself I absolutely played by their rules this has to illegal business practice under to the consumer rights law on shady practices.

If anyone can help me fix this I would be grateful I know I'm not alone in this. perhaps if we all band together and get a class action suit against them maybe it would spare others the same demise.

They are absolutely inflicting harm in my life by screwing up my credit! I refuse to pay for something I sent back!Icoccoomenopp

I am writing this review as verizon wireless is a horrible mobile service provider. The past year, I have been on the phone or texting support about my constant network issues.

I have been told I would receive no more credits at this point and that they would not be able to do anything to help me out. I feel that they should care about their customer base and retaining customers but they do nothing. I feel that a lack of general transperancy and a lack of knowledge. The last month I can tell you that I have been kicked off the network and not put back on.

I have recently had outpatient surgery and I can not make a phone call. Their tier two tech support has no idea what they are doing and how to fix the phone. In the past three years, I have spent about 200 hours on the phone with tech support. I have turned them into the fcc and that was for not as they were unable or unwilling to negotiate with me.

I pay $150.00 dollar a month and for that you network conectivity is garbage.

If 5g is not avaiable in my area why am I paying for this service? Its price gouging at best and false advertisement at worse.

Signed up online. Had to pay extra for phone and contract due to poor credit. I didn't mind that I was paying more because I thought this would be an opportunity to build up my credit after my divorce plummeted my score. When I signed up, I could only get one phone and I set it up for my son. This created my first impasse. My son became the default account manager. I then added a line using my own phone and ported my number over. At that time I asked customer service to help me change account manager status explaining I was the originator for this account as well as the responsible party for all charges and payments. They got me account manager permissions but I was still denied being the manager which creates problems with notices and billing statements because they were still being sent only to my son's phone. I asked the local company store for help and they called customer care and handed the call off to me. The customer service rep said it was something they couldn't help me with and I should create an account and sign in to make the change I asked about. Circle jerk is what I call it. Then when my first payment came due, I had no notice of due date and assumed (tried not to buy was left no choice) that my bill would be due approximately on month from when I signed up online. Wrong! I found out I was scheduled for auto pay on the 26th when I get my SS retirement direct deposit on the 3rd of each month. I thought changing (prorating) my bill due date to the 5th of the month would be easy and I was wrong. Customer care couldn't help me and trying to reach them usually resulted in being stuck with their virtual assistant trying to get a payment. A payment arrangement was my only choice but it only took me out 3 days to the 29th and by then Verizon had still tried to extract a payment from an account not having funds to cover. I had tried to get a human being to change this and to stop these auto payments from happening but was told that billing department could help but was never transferred to them. Instead I was told they were closed and to call back. In the meantime, I sought help from a Veterans non profit support group for help in paying my $250 first bill. They required a statement saying that I was past due and service was scheduled to be suspended and that this statement had to use the words "final demand". Once again Verizon was unable to help with this requirement. When I finally got a shutoff notification the nonprofit agreed to a max benefit from their grant money and wrote a check for Verizon for $200. I was prepared to pay the balance to restore service and bring my account current. Being current would only be temporary if Verizon couldn't help me with the billing due date change. When I called to inform Verizon of my check from the non profit, they told me they would not accept a check from me due to charge reversals (overdrafts) which I had so sincerely tried to avert and which were continuing as I was trying to resolve all of this. Adding insult to injury, they were going to charge me for these reversals at the rate of $30 each! So I went back to the company store to try and make a payment using the grant check and my own money for the balance. The guy helping me seemed frustrated and was rude to me telling me to hurry up and to shut up! Imagine that. And after trying to get the kiosk computer to accept the check he failed and shrugged his shoulders as he disengaged with me to help someone else buy a phone. I left not knowing what to do and knowing my next bill was coming due and I had got nowhere trying to do the right thing(s).

I called Verizon again. This time I was told I couldn't talk to anyone and to pay my total balance due. Then the AI bot hangs up.

All of this happens when I'm trying to build my credit score! And my worst fears of a bad outcome are realized in spite of all my efforts. It's no wonder when I spoke with the first CS representative, a girl named Celina, she said I was so nice because all she was used to was angry customers and that she appreciated my tact and patience. She was the shining star in a black hole. Unfortunately she had no authority to help me although she went the extra mile trying. Kudos only to her and her sincere desire to help me

Verizon? Shame on you..I am a Marine Corps veteran and a senior citizen. No one in the company ever offered me their Military discount or Seniors programs (plans) and I believe that this is intentional to keep their maximum profit margins while refusing to even answer why or offer apologies for not offering any options to save me money. This is America's number one network? No I think not. Along with all of the administrative problems, their service is *** I had days when I couldn't receive SMS messages and, after calling and troubleshooting my phone to no avail, the rep consults with engineering to find out it was a tower update issue, not my phone. Or so they said because a week later I am still getting messages 1.5 days later and in bunches. These guys suck. Metro and AT&T were far less troublesome from all perspectives while their services never had these issues. I'm totally bummed now and my efforts to improve my life have failed miserably thanks to Verizon.

A short while back I was having difficulty trying to reach someone at Verizon. I have since made many phone calls and thought that I had finally squared away my issues with them and wouldn't need to deal with them ever again !

However, they saw fit to arbitrarily charge me $53.76 out of my checking account on July 30th ( being the end of the month) this fraudulant charge on an account which has been closed since May 23rd ( only open for 9 days total) overdrew my checking account. So I called that day and the girl opened a new ticket and said they would reverse the charge on my account by August 5th. Of course the 5th cane abd went and I didn't get as much as an email from them. I have called 3 times since then and was staright hung up on twice and the one ( supervisor) that i did speak to baaically treated me like I am a moron and its all my own fault that i OWED them that money !

So here i am reaching out to you , i sincerely hope the someone, anyone , from " pissed consumer" can and will help me in this matter as i am now beyond a pissed consumer and honestly cannot handle calling VERIZON even one more time just to get nowhere but insulted, lied to and hung up on ! Please, please contact me and present to me a viable option here, as i am at the very end of my rope.

Thank you, Johnwahler1@***.com

Phone # 607-738-****

P.s. i will remit the last ticket # that I got from Verizon where it says " order or contact ID" below.

On July 2nd, around 3:50 pm, I visited the Verizon store at 140 Eisenhower Drive in Biloxi, Mississippi. I am lodging a complaint due to receiving the worst service of my life.

Initially, things went smoothly with the sales associate's assistance; however, the situation deteriorated when Supervisor Amy intervened. While the associate was transferring my SIM card to the new phone, Amy began explaining why they couldn't help me. She claimed that my phone's charge was too low for file transfer; with only a 20% charge, so, they couldnt set up my phone and as it required at least a 50% charge to proceed. I then asked Amy why they couldnt set with my phone plugged into one of their sockets and Amy then replied, It would still take up to about 5 hours to set up my new phone and to transfer the old files to my new phone.

Then Amy suggested I go home and call customer service for their help. She also said that they were going to charge me $40 to set up my phone so it would be a good idea to let customer support do it. I told Amy that I would pay the $40 because I would rather for them to assist me in person rather than over the phone and Amy still denied me service. I nearly begged Amy to set up my phone in the store because I felt more at ease with their assistance.

However, Amy suggested I use Google for help with the setup. I expressed to the supervisor that her response made me feel unwanted, which upset Amy. She insisted she never said she didn't want to help. I clarified that her demeanor suggested otherwise.

Amy then accused me of being confrontational. I assured her that was not my intention; I simply sought her assistance. Subsequently, she asked me to exit the store, and I complied without delay. Upon leaving the store, I realized my phone wasn't working because the first sales associate had removed the SIM card and placed it in a new phone while assisting me.

I returned to ask if she could reinstall the SIM card in my old phone. However, Amy instructed the associate to go to the back. When I asked Amy for help, she refused and told me to leave the store. I warned Amy that I would need to call the police since they wouldn't reverse what they had done to my phone.

Amy responded with a smile, saying, "Go ahead and call the police, I want you to call the police." Not wanting to create a scene, I left the store and set in my car, phoneless, unable to use my GPS to navigate home. I left and sought help from two passersby with the SIM card, and they assisted me. Overwhelmed and in tears, I could barely ask for help. The two young women urged me to stop crying, assuring me they would help.

I explained my predicament and how I needed my phone's GPS to navigate home since I was new to the area. After two women assisted me, I called customer support, crying uncontrollably, and they said they would file the complaint on my behalf. Next, I contacted the Gulfport Verizon store, and they urged me to stop crying and visit the store for assistance, which I did. Arriving at the Gulfport Verizon with tears in my eyes, I was helped by a sales associate named Britney.

She apologized for the inconvenience and quickly set up my phone, which was at a 30% charge, and in less than 15 minutes everything was done. Contrary to what the Biloxi Verizon supervisor had said, the setup was swift and did not require a 50% charge. This supervisor's rudeness and mean demeanor have led me to consider switching my phone service. Amy's look was filled with such disdain towards me, worsening when another associate left the room.

I believe her treatment towards me was unjust and discriminatory. The level of disrespect was so bad that I literally was sick for the rest of the day.