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Verizon

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What is your customer experience with Verizon?

Verizon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Verizon has 1.8 star rating based on 2121 customer reviews. Consumers are mostly dissatisfied.

  • 25% of users would likely recommend Verizon to a friend or colleague.

  • Rating Distribution
  • Pros: Good coverage, Coverage area, Good cell coverage.
    Cons: Customer service, Poor customer service, Poor service.

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Media from reviews

Verizon - Trying to do ANYTHING with this company is futile!
Verizon - Jamesgugahb409@***.comVerizon - Charlemagnelaurent00@***.comVerizon - I bought 2 phones were supposed to be paid for a month service with no contract...Verizon - Unlock my IPhone carrierVerizon - Run AroundVerizon - Run Around - Image 2
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Top Verizon Reviews

Positive Review

"Restore service"

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The only part was when an overly zealous operator picked up the line and disconnected the person that was helping me. I thought I was going to have to start...

Critical Review

"Customer service and service"

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I have spent over 20 years with Verizon only to be part of there failure. I have been back and forth with them for lack of service, no reception,30 to 40...

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Featured
jASON h Cae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millbury, Ohio

I am hating the network

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Verizon - I am hating the network
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The network in toledo ohio is horrible. I have been on the phone with customer service is god awful.

I was going round and round with these representatives for the last two years. I have been through about three phones. I have contacted the FCC, they lost my phone records, they truly don't care about having satisfied customers. I mean today, I had a representative tell me to delete my ESIM card.

I did so and I had no service for almost three hours.

I spent a total of two hours on the phone and online and they barely solved my issue. Also I have to call them weekly to have them resync me into the network.

View full review
Loss:
$3000
Pros:
  • Have cheap deals on streaming services
Cons:
  • Network in my area sucks

Preferred solution: Price reduction

User's recommendation: no its not good.

Anonymous
map-marker Cheney, Washington

I got actived with a unknown number

Ike have been a Verizon prepaid for 30yearscand Im not very happy for the last two years.. now I got a new iPhone 6 weeks ago and it took a month to get my eSIM..

then I was told by Verizon that I didnt need two eSIMs to delete them and start over again and I have apple16e and do need two.. so the I pay more money to get my two eSIMs and then they activated some unknown number and now its been three days and I still cant get any help .. its because my iPhone now has a different number and my passcode doesnt work.your employees have always running me in circles.. Apple said this is redicolous and I know its because my number is wrong.

I looked at the email they sent and its not my number.. Ill this is redicolous .. all you guys worry about is your payments and sellingnew lines. You dont care about your devoted customers.

Get my darn phone unlocked and my eSIMs. If I ave to Ill get ahold of bbb.

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Bryan P Nmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Trying to do ANYTHING with this company is futile!

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Verizon - Trying to do ANYTHING with this company is futile!
Original review updated Apr 06, 2025

Where do I start? I found #1.

7 phone numbers for customer support and ALL of them are a BOT. Getting rep is like winning the lottery.. #2. 45 minutes talking to a support rep that can barely speak English.

2. Set up an account and can't log in. 3. Can't reset the password online, ONLY BY US MAIL?!

REALLY? 4. The website is worthless for getting help.

I just signed up with Verizon, and now I'm regretting it. It shouldn't take 1/2 a day and numerous calls to foreign tech support to get issues sorted out!

View full review

User's recommendation: Think twice unless you like hassles with simple tasks

Karen M Cug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Worcester, Massachusetts

Home phone not wirking

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I don't like dealing with an AI agent. I was unable to get a dial tone and tried to reach a real Verizon agent.

AI said they were going to do a reboot, then the phone went dead. (I was using my cell phone for this call). Later, I realized that I had a dial tone at this point but with no communication. I now have some people telling me they can't reach my home phone, that it goes directly to voicemail.

(Not all calls). I'm almost ready to have my home phone removed because of the difficulty in reaching a live agent.

View full review

User's recommendation: A live person would be more desirable!

William T Rqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Slow on fixing the problem

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I can't recall my voicemail code because I haven't used it in a long time. Please help. This process is time-consuming.

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KEVIN L Vfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cancun, Quintana Roo

Verizon Customer Service

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I called Verizon for assistance setting up my mobile hotspot. But as they now use AI, it *** sucks! I want to speak with a human to have my issue resolved.

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User's recommendation: Leave Verizon!!!

Scot F Lqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Called in to dispute not understood charges.

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Everything will work out somewhat to my satisfaction; however, I don't believe that I should have to pay for service that there was no activity on - iPad, secondary number. I understand cycles run in arrears.

The CSA did a good job explaining the breakdown of everything to me, apologized multiple times, and was a strong communicator. She explained that when the next cycle ends (on the 9th), that bill will generate and she can adjust. I still owe roughly about $750 or so on equipment, and that's fine; I will set up payment arrangements. I stressed to and reiterated to her that my card should NOT be used any further without direct contact with me.

She said she understood.

We were disconnected toward the end of the call. She didn't call back.

View full review

User's recommendation: Make sure Verizon CANCELs all your line(s)!!!

Leldon Teh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moncks Corner, South Carolina

Finally

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A couple of years ago I went into a Verizon store to purchase one of there programs.They were way to expensive and the agent acted like take or leave it.Well, well, well look at you today.Lost how many customers because of greed.Well good luck now work hard to get your customers back.Like

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User's recommendation: Go get em back.

Ankit Rnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Upgrade Bill

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Upgraded my Plan and Alex helped me get are bill lowered. Alex was very helpful and worked with me to get a better plan for 3 years locked price.

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Christopher K Yzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loyalsock, Pennsylvania

Unable to resolve issue with Verizon

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On June 3rd of this year 2025, I bought an Apple iPhone at a location in Pennsylvania which I paid for with cash. The total amount of the sale was $635.99.

After several weeks of use of the phone I decided it wasn't going to work for me as well as I thought. So returning it to the store within two weeks, which was within plenty of time, I had to pay a $50.00 restocking fee, which I agreed to do. That left Verizon owing me the sum of $582.99. The store manager said they did not keep cash in that particular store, and they would issue me a refund check.

He said it would take just 3-5 business days to come to me which I have now found out is a lie! Because when I went back to the store today, and speaking with a different salesperson she said that it usually takes 8 weeks or so to get these refund checks back from Verizon, so I have now left messages with some of their executives urging them to pay me now, or else I may consider suing them!

View full review
Loss:
$50
Pros:
  • There are no pros with verizon
Cons:
  • Slow walking my refund

Preferred solution: Full refund

User's recommendation: Don't ever pay cash for anything at all in a Verizon store!

Linda C Wcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verizon allowed Straight talk access to my banking account and while in their Straight talk withdrew from my checking account took 120

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Allowed straight to take from my account without my authorization, and now I know it's on another person's phone along with a $65 airtime card, and they won't even try to get it back. That's money I'm out, and some other person who got the number doesn't even have the decency to tell them it doesn't belong to him.

So this is how I'm treated.

That's to all those people who are involved, disabled, and served my country. This is the thanks I get, and I guess the CEO must need it more than I.

View full review
Loss:
$186
Pros:
  • I have been a customer since 2014 and they have never really given me deals
Cons:
  • Very greedy feeling entitled and not being punished for very illegal behavior

Preferred solution: Full refund

User's recommendation: Never use these companies put them out of Business or arrest them for frsud

James C Wux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southaven, Mississippi

Jamesgugahb409@***.com

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Verizon - Jamesgugahb409@***.com

My phone is not receiving eSIM. My phone needs a QR code from Verizon to install the eSIM.

Currently, I don't have anyone to help me with this general installation.

Thanks for reading this message. I hope you can solve my problems with my Pixel 7 device.

View full review
Loss:
$23
Pros:
  • Add

Preferred solution: My phone is not receiving eSIM it needs a QR CODE from Verizon

User's recommendation: My phone is not receiving eSIM it needs a QR CODE from Verizon

Marketa O Oqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cordova, California

Shady practices; useless customer service

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I have been a loyal Verizon customer for over 6 years. I am on a grandfathered plan that Verizon increased pricing for a few times. The last time, without proper notice to customers, which I discussed with them, and they gave me a 2-month discount. Recently, Verizon increased the price again, so I took a closer look at their billing. I noticed a device on my bill that shouldn't have been there. After discussing with customer support on 2/27/25, we figured it was an iPad that I purchased 6 years ago and requested for it to be removed when I finished paying it off. Verizon filled out a form to investigate but never contacted me again. They also promised to remove the device going forward, which they didn't.

On 3/10/25, I called them to inquire about progress and about monthly plan discounts that I should have been receiving but weren't listed on my bills. It is a $10/month employer discount that I have been approved for by Verizon every year since I became a customer. Customer service could only verify the discount hasn't been applied and kept transferring me to other departments. Ultimately, Billing filled out another form to investigate the matter and told me they applied a $25 discount to reimburse me for that mistake for the 2025 year, but I didn't receive it, and no one ever contacted me. On top of that, only the past 12 months of billing statements are available to view online.

In summary, customer service is useless, and Verizon has shady billing practices, overcharging customers and not returning their money even after customers prove Verizon is wrong.

View full review

User's recommendation: Do yourself a favor and go somewhere else.

Terri C Zow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lockport, New York

Store vs 800 number customer service

I have never in my entire life experience such terrible insulting customer service as I did at the store in Elmira New York. They were rude condescending refused any type of problem-solving, but I called the 800 number while in the store and I have nothing but good things to say about the customer service representative Who took care of me online for over an hour.

He was polite. He did research he asked for all different kinds of ID to verify my account and he deserves credit for that but those people in that store consumer Square my New York should be fired from the manager right down and it was not just me in there an elderly Man Was shaking and so upset.

I was worried about him driving and about him going out into the heat, I offered to help him out to his car and I did that poor man. I was really worried that he couldnt make it home and he had driven a long way This store needs a shake up

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Le M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Do not TRUST Verizon Wireless

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I received a notice for a cell phone number I NO LONGER HAVE with Verizon. It was for someone changing their email address.

I got rid of that number at least a year ago. I talked to Verizon Fraud Department and they WILL not do anything about it. They claim that it is NOT FRAUD. I then asked HOW LONG DOES MY OLD PHONE NUMBER STAY UNDER MY NAME/ACCOUNT?

That person could not state how long and claim it is NOT FRAUD. So, I wonder what else that person has about myself!

View full review

User's recommendation: DO NOT CHANGE PHONE NUMBERS

Mark A Jhq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jericho, New York

I have only been with the company for 2 months. And I have paid them more in these 2 months then I did in a year with metro pcs. They have lied and over charge me to a unbelievable amount.

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Contains 1 confidential file for company representatives

Well Verizon offers us me and my wife nee phones for free on a contract. Was told that the bill would only be 45 a mon6me and 45 her plus taxes and fees with a auto bill pay.

I thought that was great. 2 free phones good ones at that. But we had to wait 2 weeks for the phones . Problem 1.

A week after we got the phones my wife's phone stop working. They didn't port her phone on time because of the phones coming late and the were contacting the wrong company. So my first payment was $89 dollars taxes for phone up front. 2 weeks later I get a bill for $229 dollars.

Of course after I agree they tell me that the discount don't show until 2 or 3 Bolling cycle. So I had to pay full price plus $35 dollar one time activation for both phones so 70 on bill for that. Remember 2 weeks after we got phones my wife's phone got turned off. So after having same number for yrs.

She had to give it up and get a new number cause it was past due bill now with boost mobile. Now Verizon calls me about internet service. Since I am on low income and receive foodstamps I can get the Verizon forward program. Which gives me 5 g internet free for 6 months then 30 bucks a month after that all I hD to do was apply for it.

I got accepted was sent the equipment. Was supposed to get a follow up call to help install never did. Now paying 132 a month extra for that. Sad part my Sept.

Bill was $389 dollars. I called repeatedly spoke to 5 different agents and 1 supervisor. Well since I paid all of August bill for a phone she used for 2 weeks I then had to pay extra for service on the new line. With another $35 dollar activation fee on the same phone new number..

2week bill plus Sept. And charge for internet plus another $35 dollar activation fee for that. My bill wasn't do till August 28, they claim that they tried to autopsy my back on the 20th of August and it was refused so they freaking charged me a 25cdollar return fee.

When I still paid my bill earlier on the 24th. Now no where on my account I have any attempt to access funds from them I even called cash app and they verified that and still they charged me and my bill this month is even higher cause they only do auto pay for the 40dollars a month discount with a bank Now I have been restricted from auto pay with my bank cause of there dam lie.and I am stuck in a dam contract with them cause of these phones.so they are just piling up the bill so I can't afford it and my credit is ruined all cause this is there was to recover the money for the free phones.please who can I get for help.the sad part is they are still changing for the line that was disconnected and they kept it on saying they have to bill until October 4

View full review
Loss:
$400
Pros:
  • Good deals to get phones
Cons:
  • Over charge on service and make up fees for everything even when they are wrong and not doing the work

Preferred solution: I would like for bill set right. To be treated with respect and a full appalgy. And some compassion for the time I wasted

User's recommendation: Run they can legally strong arm rob you

1 comment
Susan M Iea

They stole several hundred dollars from me when I was trying to get their internet service. Never trust them.

Arjay Hkw
map-marker Nampa, Idaho

I been trying for three days to activate my new phone I been on hold over 3 hours for past 3 days than the call gets dropped 3

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On phone over 3 hours for past 3 days , just trying activate my new Verizon phone

I finally got live person and call was dropped

View full review

User's recommendation: Don't buy Verizon

About

Related Companies

Verizon Wireless, Straight Talk Wireless, TracFone, Aol, Walmart Family Mobile

Summary

Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon reviews and complaints

Verizon is ranked 447 out of 2177 in Telecommunications category

Area Served

USA

Payment Methods

American ExpressVISA

Verizon FAQs

Rebecca A. Garland
PissedConsumer Reporter

Verizon FAQs

If you prefer live communication by phone, dial one of the following Verizon customer service numbers: 888-922-0204, 800-225-5499, 833-837-4966, or 800-465-4054 (business customer service).

Verizon Premium Technical customer service is available 24/7. If you want to find out what days and hours the nearest store is open and closed, contact the company manager by dialing one of the above-mentioned telephone numbers.

Verizon is an American telecommunication company owned by TipRanks Data and other institutional investors.

You don’t need to do anything to unlock your device. It will be unlocked automatically if 60 days have passed since the purchase and your phone is not reported as lost or stolen.

If you think your Verizon Wi-Fi password may be hacked, change it to a more secure one. For it, go to “My Verizon”, choose “My Devices”, click “Manage” for your 5G Home Internet router, navigate to the “Networks” sections, choose the Wi-Fi network where you want to change the password”, enter the Wi-Fi SSID (network name) and 8 characters password you want, and click “Save”. After these actions, carefully learn the pop-up info, follow “Confirm”, and click on “Confirm”.

To activate a new Verizon SIM card in your device, go to the “Activate or Switch Device” page, and follow the instructions. You can also call 877-807-4646 and follow the automated instructions.

If you change your mind regarding using the Verizon service, just close your account. For this, apply to the Verizon 24-hour customer service line by providing your name, phone number, and Account PIN. Then go to the “Disconnect page” in My Version, choose and disconnect each Account Member and Account Manager line, after which disconnect the Account Owner.

A Verizon myPlan is a mobile plan that gives the ability to adjust your plan based on your preferences and budget. To find out more details regarding such an opportunity, apply to the company manager by using the Verizon contacts we provided in the first block of answers.

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