Verizon Reviews and Complaints
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Customers don't like
- Incompetent customer service
- Customer service
- Poor service
Customers like
- Internet
- You are a bunch of overcharging crooks
- Customer service
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We were talked with by a sales representative about the wonderful new thing called ONE TALK by Verizon. In theory, it is supposed to help small business owners save on phone service while allowing said owner to set up special messages for info through Automated...
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When I signed up for HUM I wasn't told about the monthly charge of something like $55 for cell service. I was told there was only a minor charge for the device paid over two years. When I called Verizon to complain Verizon said to return the device to the store where I...
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I have had verizon for about 12 years now and paid my bill before my due date for every month of every year.I consider myself a good customer.But Im pissed off this time--for 12 years this company has repeatedly ripped me off. First off this company is a multi billion...
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I liked
- Most coverage is good
I didn't like
- Cost is way too high the customer reps lying all the time
Cant watch any programs on my so called unlimited plan . Start watching & throttled to death ! Hotspot NOT so hot !
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Charlie Christian
I enjoy Verizon however, their charges are outrageous. When I go over unlimited data I am charged what seems like $15 an hour. Attempting to call Verizon is problematic at bes...
Verizon - A month wait and no phone
We have been waiting a month for our phones and get all sorts of excuses why we haven’t received them. Their customer service sucks.
DUMP VERIZON!! I have had service for over two years and previously for over 5 years and never missed a bill. Last month when I went to pay my cellphone bill there was a payment of $150 on my account made by an unknown source. So I was not able to pay my bill as there...
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I didn't like
- Being berated by customer service reps
- Being told its my fault they messed up my account
- Lack of communication
My husband authorized Verizon to take a $50.00 pmt, and over$900.00 was taken out. This leaves us with $0.00 in our account for 24hrs or more. All they said was we are sorry and it was just a human error. That's a HUGE human error!!!! We have no funds to eat, get gas...
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Was robbed of iPhone, iPad, credit cards and checks. Police report was made. Investigation made re robbery. Instead of. Edison helping me they swindled me Told me about this great promotional plan to get IPad and add it to account. They told me my bill would be $432.00...
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Anonymous
Get another, cheaper phone right away before these crooks ding your credit reports. After that, you can tell them to see you in court.
It took me 50 minutes to explain to 4 People before they send me into customer service in America. And I completed tell her the same thing all over again. Which landed at one hour and 12 minutes. A person should not have to go through what I just got through with I...
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Similar to Verizon
Verizon sales people at the time of phone purchase also sells HUM (A vehicle "monitoring" attachment) as "free". I verified many times it was free with the salesperson. I received assurances it was free. It is not. There are many complaints online of people having the...
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