Most helpful review
New Reviewer
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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7 comments
#1797054

Typical. The worst!

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ID
#1054689 Review #1054689 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • We mover aircraft parts for the airlines
  • Have to move these parts
  • So if they can not reach us they will have to call someone else
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
New Reviewer

My phone

I paid the bill with a prepaid card and it didn't work. It says network restrictions... I tried everything
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ID
#3613931 Review #3613931 is a subjective opinion of poster.
Location
Longview, Texas
Service
Att Phone Service
Pros
  • Decent coverage
  • Phone service
  • Phone aervice
Cons
  • Bad customer service
Loss
$30
Preferred solution
Deliver product or service ordered

Terrible customer response time

impossible to speak to live representative. when they come to the phone the line magically goes DEAD. 1 1/2 hours to get no answer for my difficultygo to another carrier
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ID
#3584299 Review #3584299 is a subjective opinion of poster.
Location
Vancouver, Washington
New Reviewer

Over charged on Bill for almost a year!!

They have been overcharging our account for almost a year!!! We have called and spent hours on the phone only to have nothing fully resolved. They have found the problem and then they say it was figured out and it will be fixed only to find out our next bill was still sky high! They have not even fully reimbursed us from over charging us $100's of dollars. I used to love Verizon and now they have awful customer service and they all lie through their teeth!!!

User's recommendation: Go somewhere else!!!

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ID
#3576470 Review #3576470 is a subjective opinion of poster.
Location
Jackson, Ohio
Cons
  • Customer service is horrible
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** service all I wanted to do is setup a promise to pay

Did not want to speak with virtual wanted to speak to a live person tried several times to connect to a person but was unable
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ID
#3562018 Review #3562018 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer
I traded in a phone for a new one. I was told to clean the old phone of records / reset it and bring it back for the trade in. I did that. 1. I was told I had to wait 20-30 minutes to turn in my phone! 2. When I did try to trade it in, they said I had to ship it myself...
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ID
#3558710 Review #3558710 is a subjective opinion of poster.
Location
Longmont, Colorado
Service
Verizon Customer Care
Cons
  • Too many to count - beginning with customer service
Loss
$66
Preferred solution
Let the company propose a solution
New Reviewer

I'm been trying to talk to some body about my sim card I never use it and got bill for 236 dollars

I been trying to call tell u all the sim card want work in the phone company won't unlock it they got mad when hung up on me
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ID
#3551206 Review #3551206 is a subjective opinion of poster.
Preferred solution
Some one to talk to get my service right

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Verizon dug up my yard

Verizon dug up my yard
Verizon dug up my yard
Verizon dug up my yard
I came home today to find that Verizon dig up my brand new sod and put down straw. Are they insane? Who would do such a things Ive spent weeks of water the sod and it was coming in beautifully. Now I have nothing.
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ID
#3549443 Review #3549443 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$100
Preferred solution
I want my sod replaced and compensation for the wasted water
New Reviewer

Dropped service. Still getting billed

Switched wife's phone, later switched service when available. They stated I still had tablet # and service. Had not used tablet in years.

User's recommendation: Do not use Verizon for any services. Customer service horrible, and goood luck of speaking to representative. Most unmbers have automated service, and could not get to live person.

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ID
#3545912 Review #3545912 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • No pros for me
Cons
  • Deceitful practice
Loss
$102
Preferred solution
Full refund
New Reviewer

Service getting worse every year

No dial tone, almost impossible to talk to someone. About my service problem. They have gone from bad to worse!

User's recommendation: No recommendations if you need a land line like me.

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ID
#3528887 Review #3528887 is a subjective opinion of poster.
Location
Suffolk, Virginia
Preferred solution
Get landline working!
New Reviewer

My phones don't work -- service problem

My home phones do not work -- I am told me it is a service problem not the phones them self. They have been going on and off for about a week. Your man was going to come to the house but it stopped because I said it was fixed. It was only phone then. Now it is both. The phones are 202-244-**** and 202 686-**** This is getting very troubling.
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ID
#3524024 Review #3524024 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$10
Preferred solution
Fix the system. Come to my house

Issue still hasn’t been resolved

Verizon took my payment of 130.10 on the 18th and again on the 19th of April and it has not been put back in my acct
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ID
#3517841 Review #3517841 is a subjective opinion of poster.
Location
Chicora, Pennsylvania
New Reviewer

Want to terminate service (838)-202 -****

Been trying to terminate second line they keep it active they tell me they're going to disconnect but they keep billing me month after month not good business practices would never ever consider Verizon wireless as a service provider again that's how dissatisfied I am with them.

User's recommendation: Never.

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ID
#3512539 Review #3512539 is a subjective opinion of poster.
Location
Delmar, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sales rep was horrible

I was at the Verizon store in Harrison at for 5 hours.. They took the money out of my account for a new phone but they didn't give me the phone.. I am very disappointed in the Harrison at store.
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ID
#3507857 Review #3507857 is a subjective opinion of poster.
Location
Harrison, Arkansas
Cons
  • Incompetent customer care people
  • Lack of customer service with 5 different service reps
  • Totally incompetent
Loss
$76
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I went in 2/24/2022, promised promotion of switching from att to verizon, I would get $1000 per phone trade in which would pay my last bill off for att and owed devises (5 Iphone 12 &13's) still getting run around while i have att wanting the plan paid off for...
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ID
#3507405 Review #3507405 is a subjective opinion of poster.
Location
Spokane, Washington
Loss
$6650
Preferred solution
Full refund

Connection problems

I can't connect any of my phone calls. I received phone calls from other phone numbers but ot will not connect to the conversation
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ID
#3502158 Review #3502158 is a subjective opinion of poster.
Location
Seattle, Washington

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