Verizon

I am currently with a mobile service provider and was trying to change to Verizon to add 3 lines for myself as well as my family members. I have been trying to do this for the past two weeks with Verizon and have gotten nowhere.

First, I did it online, spoke to a representative, and said everything was a go. Come to find out, it was not. The lack of communication is horrible. One person doesn't know what the next person is doing, going back and forth, needing different verifications, my information being sent to the fraud department for no apparent reason.

I thought all of that was cleared up, but it was not. So then I went into a store, waited over an hour, was not serviced or helped, or even acknowledged. I left that store, tried again online, still unsuccessful. At this time, we're in week number two.

I then went to another store that promised they would be able to handle everything. Once I explained everything over the phone, I was still unsuccessful. As of yesterday was my last attempt, and I was on the phone. Actually, I was online with a representative for about 3 hours trying to make this go through.

Everything was a go. I got my confirmation. They did the credit check; everything was approved. I made my down payment on what was required for those lines of service, and I got my receipt with a promise that it would be expedited and shipped to my home today.

Once they told me I was unable to pick it up from the nearest store, the deadline was 8 PM for delivery. I noticed it was getting close to that deadline. I checked and didn't get any notifications. Finally, I went on the website and saw that my order was on hold for further information.

Once I got through on the phone line, I was told that my order was due to be canceled with no explanation. Once I asked them to give me more specific reasons, the representatives all of a sudden acted as if they could not hear me or that we had a bad connection and hung the phone up on me. I have gotten nowhere with this service. I've gotten nowhere with any management team.

No one has helped. I still have not gotten a refund back as of yet, and no one is giving me a reason as to why I have not been able to get this service.

This is completely unacceptable and left a horrible taste in my mouth for this company, especially being a company of that large capacity. I don't know if anybody else out there has experienced any bad or fraudulent activities such as I have, but this is a bad, bad experience, and I will tell anybody to think twice before going to Verizon.

Hello,

I need your urgent help with a serious problem involving two mobile lines and my billing.

In December 2025 my family switched from Verizon to AT&T with six lines under my mothers name and tradein of our old iPhones. Four lines were successfully transferred and activated.

Two remaining lines were delayed and never arrived. We repeatedly contacted your representatives and were told to wait for the devices and then bring all old phones for tradein.

Later we were informed that the two delayed lines/devices were cancelled, but we never requested any cancellation. At the same time there was a nationwide technical issue at Verizon, so we could not obtain the transfer PIN in time.

Because of these technical problems, those two numbers were never properly activated with either company, and we could not use them.

Today I received notice that I missed the deadline to return devices, and I am also receiving bills for these two numbers, even though I could not use them due to this unresolved technical issue and repeated system errors on the carrier side.

I kindly ask you to:

1.Investigate and fix the status of the two affected lines (either activate them correctly or close them without penalties and device charges).

2.Remove or credit all charges for the period when these two numbers were not working and I could not use the service.

3.Confirm that I will not be charged any fees or penalties related to tradein or cancellation for these two lines, since I never cancelled them and followed all instructions.

Please contact me as soon as possible by phone or email to discuss and resolve this issue. I would appreciate written confirmation of the resolution or case number for this complaint.

Thank you for your time and assistance.

Best regards,

Hi. My name is Karen Ammons and I opened an account for my son who is homeless and trying to get his life on track.

He had no ID. But was in the process of getting one so he could get a job to pay for it.

Initially, there was a promotion for a free phone and monthly payment for $50. The first bill came not too much later after creating an account. The bill was around $274.

A friend of my generously paid $164 up front. So, we went in to the store and explained the problem and thought it was resolved but come to find out it wasn't. At this time there was a warranty on the phone which we DID NOT ask for. We just wanted the cheapest basic plan with no extras added.

My son got a notice that his phone was to be cut off because of non-payment. It was not time to pay for the bill yet. Well, the whole process of fixing the problem was a waste of time. The amount of $274 was still on the account.

Now my son is having his phone cut off again because of the incompetent communication with the local store and customer service. Not to mention the false information about the issues being resolved and the false monthly amount. Which by the way we tried several times to have it corrected at the start of the contract but it never was. All we got was promises of resolution.

I do not believe the issue will ever be resolved.

I WANT A CANCELATION ON THE FULL CONTRACT AND NEVER DEAL WITH VERIZON AGAIN. I will return the phone and be done with this switch and bate tactic.

ASAP.

The store we interacted with is at Matthews NC 28105. Plus, customer service.

I will be sending this email to my local BBB Paul Bartholomy, my state corporate BBB director Kevin Hinterberger, Pissed Off and all social media I am connected with.

I am hoping this will be resolved ASAP.

The account number is 072753****-00001.

Karen Ammons

Here is my experience with verizon.

I'd been a custormer for over 30 years, and generally was if not happy then satisfied. Yes, its service was more expensive than competition but at least coverage was good.

Some time ago, I noticed two things:

1.

service randomly disappears in places where it was always present and

2. I get numerous - I mean literally hundreds - of scam calls a day. Verizon, having means to prevent this massive abuse, chose not to. Moreover, it charges for somewhat limiting it.

Finally, after months of struggle, I decided to finally part my ways with verizon.

I tried T-mobile's service for a couple of weeks, and it turned out to be far superior to verizons not to mention cheaper.

I went to verizon's store in Lewiston, ID, and asked for transfer pin needed for another provider to port my number and requested that my phone(s) were unlocked/disassociated from verizon network. Yes, I paid remaining balance on my phones. And here REAL horror begins.

T-mobile store promptly installed e-sim's, and everything worked fine... for an hour.

And then "phone is not registered on network", and suchlike lovely errors started popping up every time I had odacity to attempt to make a call.

I contacted T-mobile support, and they were extremely patient with me but hours later, were still unable to establish service. I was told to go back to the store so that they would install physical sims. Next day and 50 miles later, it was done.

Everything - once again - was fine... for another hour.

Finally, it was determined that verizon did NOT release the numbers and/or unlock the phones.

T-mobile rep was nice enough to set up a conference call with verizon, and yet another rep assured that everything was fine and ready to be ported. Not so fast - the same issue persisted.

Long story short, numerous calls to verizon, numerous conversations with numerous reps resulted in numerous fairy tales from "everything is unlocked" to "we have no record of your payment" and "you can't use your numbers since they were placed in the pool and cannot be reused because the initial rep terminated service BEFORE issuing transfer pin". The stories replaced each other with remarkable frequency.

In the meantime - after four (FOUR!!!) days of full time negotiations - both phones still don't work with the same sympthoms.

Today, I attempted to reach a verizon supervisor. 2 hrs 10 min 51 sec on hold, and...

"nobody is available to take your call"...

On top of all that, verizon submitted a bill in the amount of $149.09 far exceeding norma charge for a full cycle despite the fact that it was the beginning of cycle AND there was a $52 credit on the account. And don't forget - I did pay the phones off.

Bottom line:

You not only get lousy coverage and poor service with verizon with the cherry on cake: you also are not allowed to leave.

Customer beware!

I am an almost 27-year customer of Verizon, and I am experiencing the absolute worst customer service from any company of this size to date. I was given a free network booster many years ago due to extremely poor cellular service in my area.

If it wasn't for this device, I wouldn't be able to go from room to room in my house without a call being dropped; it's that bad. This device has since quit working altogether because it is outdated. I called Verizon on a Friday, and they said it would be replaced for free, would be delivered on Tuesday, and a technician would call to ensure it was working correctly. Wednesday came, and still nothing.

I called, and after being on the phone for over an hour and passed off from person to person and waiting a minimum of 20 minutes for each one, they said they would not replace the device for free and would actually charge me for a replacement. I explained I recently enrolled in their device protection program; they didn't care. Having spent in excess of $30,000 in 26+ years of being a customer, this is absolutely unacceptable. They don't give a damn about loyalty.

I'm done; T-Mobile is cheaper and has vastly better service in my area. Kick rocks, Verizon; you screwed me over for the last time.

I canceled my acct and it was a very pleasant experience, I talked to 2 people (Americans that understood english) they told me since I had just paid my next month balance that they would refund that amout back to me. The refund came a few days later.

I was never under any contract and used the service for a year and a half.

Verizion quit taking money out of my auto pay acct and all was fine, this was at the end of December, about a month ago I got a bill from Verizion, twice, I sent them a letter explaining my acct was closed, now they have turned me into a collection agency. I have called total of five time getting out of country service reps who do not understand what I am saying, 3 hung up on me, I then called in and ask for a Retention Rep, the person did not understand what I was asking for and then preteneded to transfer me to Retention and it was still the same person, all he ket saying was I owed money and then he finally hung up on me.

I had such great service with Verizion and when I canceled that was even good service, but after today I will never use a Verizion service again.

What ashame companies have become what they have, oh well there is another judment God will have to deal with.

We moved, canceled our Verizon services and purchased services by a competitor. This included phones and internet.

We continually receive late payment notices from Verizon even though I called to complain over a month ago.

At that time, the Verizon rep told me we did not have accounts with Verizon and ignore the bill.

I did. Today, I was contacted by a collection agency. I told them the same thing, plus that when I returned the equipment listed on the inventory, the item numbers did not match the equipment. In addition, I told them while Verizon listed approximately 5 items, I had 8 or 9 Verizon pieces of equipment not listed but I was returning them also.

The Verizon rep told me that happens as technicians in the field did not update when equipment was replaced etc.

I believe this continual harassment is because I reported Verizon to the FCC for failure to provide services they were paid for. FCC had Verizon over to our home that day and resolved the issue.

I recommend NOONE EVER HIRES VERIZON!

Several months ago we terminated our service with Verizon Wireless and went with a different carrier. Every month since then, our checking account has been debited with a $40 charge for one of our phones around the 17th of the month.

Then about a week later the account is credited with $40. I have called the Verizon billing department three times trying to resolve this issue. They have not been able to help me. Their latest solution to this problem was for me to go to my bank and have them put a block on or stop payment for this company.

Does that sound like the way to solve this problem?

I don't think so. I also went into the Verizon store and was told that they could not help me.

With many calls to Verizon - I have been trying to get them to reimburse me for a total of approx. $1300.00 for services they falsely and criminally provided me.

On numerous occasions when I called they concluded someone in the Verizon company without my knowledge activated 2 units (914 343-**** and 914 343-****) on May 15 2025 on the same EMEI.. After each activation they were disconnected and on June 2025 both appeared on my bill and I have been charged for service. I have documentation for all that. I did not check my bill because I was on auto pay - however in one month Verizon had an outage - I thought something happened to my auto pay and I found the numbers applied to my account to which I was constantly charged.

I asked them to remove the units - one was removed the other is still there. I am considering legal service for justification. Also I terminated auto pay. I will not pay the additional $932 buyout for 914 343-****.

I do not need any more explanations or conversation.

Please let me know what your decision is. If I do not hear from you shortly I am engaging an attorney for compensation and pain and suffering.