
Verizon
Verizon Overview
Verizon has 1.7 star rating based on 1265 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Verizon to a friend or colleague.
- Rating Distribution
Pros: Good coverage, Internet, Coverage.
Cons: Customer service, Poor service, Incompetent customer service.
Verizon has 1.7 star rating based on 1265 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Verizon to a friend or colleague.
- Rating Distribution
Pros: Good coverage, Internet, Coverage.
Cons: Customer service, Poor service, Incompetent customer service.62% of users think that Verizon should improve its Customer Service.
73% of users say that they won't use Verizon in the future for similar services or products.Recent recommendations regarding this business are as follows: "Quit", "Never, ever use Verizon because if you have a problem they are not going to help you solve it", "DO NOT BUY TOTAL BY. VERIZON!", "Go somewhere else, if you want service or if you have an emergency they don't care", "Go to your representatives don’t even try to get hold of the corporate customer service. It is very frustrating and almost impossible".
Most users want Verizon to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Billing, can't speak to live customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business Practices
- Coverage area
- False claims
- Deceptive marketing
- No accountability
Preferred solution: Price reduction
User's recommendation: BOYCOTT Verizon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Veriz
Preferred solution: Full refund
User's recommendation: Do not believe in any Verizon's sales promotions. The company adopt deceptive sales practices and customer service sucks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lies, scams and false promises
This company is trying to destroy me. I am a 100% disabled veteran who was offered a free phone and now my credit is being destroyed by these vindictive psychopaths.
- Service unreliable
- Scam
- Hates disabled veterans
User's recommendation: NEVER USE THIS COMPANY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSCAMMERS AND LIARS
Preferred solution: Full refund
User's recommendation: RUNN

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Verified Reviewer |2 hours waiting on hold

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Shady business practice
- Money hungry
Preferred solution: Wipe my debt clean being overcharge you so much that you end up going broke trying to keep your phone on it's it's ridiculous
User's recommendation: Check your receipts

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFail to meet nationally advertised offer Sunday Ticket
I would also like to recommend anyone who’s entering into these scenarios that as I have done you always want to screenshot everything that you do with Verizon. So you’re proof of everything that said to you on the live chats everything is in writing every email or...
I was told 5-10 business day for emailNo such email. I’ve spent hours of time with live chat, live agents, calls to customer service and zero results.
This company is using dirty business practices to charge more money for same services. Also found other complaints on...
- Good cell coverage
- Poor customer service
- Bad company morals
Preferred solution: Full refund
User's recommendation: Don’t pay for anything but your phone service stuck to your main basic plan
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fail to reimburse
- Difficult to get the agreed reimbursement
Preferred solution: Full refund
User's recommendation: Don't believe they will easily reimburse you in any way other than a credit in your account.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Verizon Lies when discussing making payment to pay off a phone.
Preferred solution: Have them send letters to all credit reporting agencies that they agreed to a payment plan and I stayed current with that plan. Send me a copy of the letters to prove they sent them and give me a written apology for one of their reps lying to me.
User's recommendation: Stay away from Verizon and don't trust whet they tell you.
Resolved: Verizon is reneging on their NFL Sunday Ticket Offer
Company fixed the issue and I have been provided with apology. After many calls and hours on hold, Verizon finally delivered the service as offered.
- Good cell coverage
- Not being honest
Preferred solution: Deliver product or service ordered
User's recommendation: Do not rely on Verizon to fulfill their offers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Phone not working with new card pin
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Coverage is excellent service and support is nonexistent, actually had to file claim with their insurance sedgwick
User's recommendation: only order router via pickup in person gurantee never used still sealed by manufacturer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Billing
- Incompetentcy
Preferred solution: Full refund
User's recommendation: Do not go with Verizon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty Phone and Poor Service
- Overpriced
- Ai driven
- Dropped calls
Preferred solution: Full refund
User's recommendation: Do not use Verizon, you will never be able to speak to a human being.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service, hassle and continued lies
- Good cell coverage
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use Verizon to get your phones/watches. I would buy them elsewhere and activate them with Verizon. Their customer service is the worst I've ever seen. They do not value you as a customer. We will never do this again.
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I completely understand the frustration; they are a company of conniving thieves with a horribly inept and rude customer service