Verizon

Everything will work out somewhat to my satisfaction; however, I don't believe that I should have to pay for service that there was no activity on - iPad, secondary number. I understand cycles run in arrears.

The CSA did a good job explaining the breakdown of everything to me, apologized multiple times, and was a strong communicator. She explained that when the next cycle ends (on the 9th), that bill will generate and she can adjust. I still owe roughly about $750 or so on equipment, and that's fine; I will set up payment arrangements. I stressed to and reiterated to her that my card should NOT be used any further without direct contact with me.

She said she understood.

We were disconnected toward the end of the call. She didn't call back.

On June 3rd of this year 2025, I bought an Apple iPhone at a location in Pennsylvania which I paid for with cash. The total amount of the sale was $635.99.

After several weeks of use of the phone I decided it wasn't going to work for me as well as I thought. So returning it to the store within two weeks, which was within plenty of time, I had to pay a $50.00 restocking fee, which I agreed to do. That left Verizon owing me the sum of $582.99. The store manager said they did not keep cash in that particular store, and they would issue me a refund check.

He said it would take just 3-5 business days to come to me which I have now found out is a lie! Because when I went back to the store today, and speaking with a different salesperson she said that it usually takes 8 weeks or so to get these refund checks back from Verizon, so I have now left messages with some of their executives urging them to pay me now, or else I may consider suing them!

I have been a loyal Verizon customer for over 6 years. I am on a grandfathered plan that Verizon increased pricing for a few times. The last time, without proper notice to customers, which I discussed with them, and they gave me a 2-month discount. Recently, Verizon increased the price again, so I took a closer look at their billing. I noticed a device on my bill that shouldn't have been there. After discussing with customer support on 2/27/25, we figured it was an iPad that I purchased 6 years ago and requested for it to be removed when I finished paying it off. Verizon filled out a form to investigate but never contacted me again. They also promised to remove the device going forward, which they didn't.

On 3/10/25, I called them to inquire about progress and about monthly plan discounts that I should have been receiving but weren't listed on my bills. It is a $10/month employer discount that I have been approved for by Verizon every year since I became a customer. Customer service could only verify the discount hasn't been applied and kept transferring me to other departments. Ultimately, Billing filled out another form to investigate the matter and told me they applied a $25 discount to reimburse me for that mistake for the 2025 year, but I didn't receive it, and no one ever contacted me. On top of that, only the past 12 months of billing statements are available to view online.

In summary, customer service is useless, and Verizon has shady billing practices, overcharging customers and not returning their money even after customers prove Verizon is wrong.

I have never in my entire life experience such terrible insulting customer service as I did at the store in Elmira New York. They were rude condescending refused any type of problem-solving, but I called the 800 number while in the store and I have nothing but good things to say about the customer service representative Who took care of me online for over an hour.

He was polite. He did research he asked for all different kinds of ID to verify my account and he deserves credit for that but those people in that store consumer Square my New York should be fired from the manager right down and it was not just me in there an elderly Man Was shaking and so upset.

I was worried about him driving and about him going out into the heat, I offered to help him out to his car and I did that poor man. I was really worried that he couldnt make it home and he had driven a long way This store needs a shake up

Well Verizon offers us me and my wife nee phones for free on a contract. Was told that the bill would only be 45 a mon6me and 45 her plus taxes and fees with a auto bill pay.

I thought that was great. 2 free phones good ones at that. But we had to wait 2 weeks for the phones . Problem 1.

A week after we got the phones my wife's phone stop working. They didn't port her phone on time because of the phones coming late and the were contacting the wrong company. So my first payment was $89 dollars taxes for phone up front. 2 weeks later I get a bill for $229 dollars.

Of course after I agree they tell me that the discount don't show until 2 or 3 Bolling cycle. So I had to pay full price plus $35 dollar one time activation for both phones so 70 on bill for that. Remember 2 weeks after we got phones my wife's phone got turned off. So after having same number for yrs.

She had to give it up and get a new number cause it was past due bill now with boost mobile. Now Verizon calls me about internet service. Since I am on low income and receive foodstamps I can get the Verizon forward program. Which gives me 5 g internet free for 6 months then 30 bucks a month after that all I hD to do was apply for it.

I got accepted was sent the equipment. Was supposed to get a follow up call to help install never did. Now paying 132 a month extra for that. Sad part my Sept.

Bill was $389 dollars. I called repeatedly spoke to 5 different agents and 1 supervisor. Well since I paid all of August bill for a phone she used for 2 weeks I then had to pay extra for service on the new line. With another $35 dollar activation fee on the same phone new number..

2week bill plus Sept. And charge for internet plus another $35 dollar activation fee for that. My bill wasn't do till August 28, they claim that they tried to autopsy my back on the 20th of August and it was refused so they freaking charged me a 25cdollar return fee.

When I still paid my bill earlier on the 24th. Now no where on my account I have any attempt to access funds from them I even called cash app and they verified that and still they charged me and my bill this month is even higher cause they only do auto pay for the 40dollars a month discount with a bank Now I have been restricted from auto pay with my bank cause of there dam lie.and I am stuck in a dam contract with them cause of these phones.so they are just piling up the bill so I can't afford it and my credit is ruined all cause this is there was to recover the money for the free phones.please who can I get for help.the sad part is they are still changing for the line that was disconnected and they kept it on saying they have to bill until October 4