service customer service phone customer bill internet account fios people problem
Most helpful review
1.0
Details
We signed on for the one talk app with Verizon wireless and ended up with our customers not being able to reach us. After 60 seconds of silence a recording comes on saying that all circuits are busy and to try again later. Before this problem we also could not get a...
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6 comments
Arash
#1797054

Typical. The worst!

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Review
#1054689 Review #1054689 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • So if they can not reach us they will have to call someone else
  • We mover aircraft parts for the airlines
  • Have to move these parts
Reason of review
What is the value of your customers not being able to reach you when you rely on the phone to communicate each needed delivery?
Preferred solution
Let the company propose a solution
1.1
Details
I had been with Verizon for over 20 years and recently switched to another company as my bill went down over 50% with the switch. I requested that I received a final paper bill and they did NOT HAVE MY PERMISSION TO WITHDRAW MONEY FROM MY CHECKING ACCOUNT, but they...
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Review
#1773191 Review #1773191 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Lack of accountability
  • Complicated communications
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Wanted to be granted the overdraft fees that Verizon caused.
Tags
  • Worst Customer Service Verizon
  • No Help From Verizon

DONT GO WITH VERIZON!! They are the up and coming ATT ( not what you want)

1.3
Details
Verizon is literally on the fast track to losing its customers. I have had verizon for about 20 yrs. Service was always good.... CUSTOMER SERVICE was even better and never had issues. Man has than changed. Service is spotty sometimes. YOU CANNOT GET A LIVE PERSON ON THE PHONE!!!! I have tried 4 phone numbers and at least 10x and still have not spoken to anyone. I have, however, been hunbg up on all 10x but the robo-bitch they decided to use instead of having real human interaction. I'm about to drop my phone carrier just as I did cable TV. We, the people, HAVE HAD IT WITH ALL OF YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#1769325 Review #1769325 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Automatic troubleshooting has zero value
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

CUSOMER SERVICE | Verizon review

1.0
Details
TO reach a human it HORRIBLE!!!!!!!!!
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Review
#1769242 Review #1769242 is a subjective opinion of poster.
Reason of review
very difficult time to reach customer service
I have been a Verizon user for a couple years now with my iPhone. Recently, my phone locked me out of it. After trying myself over a day, re-booting it, going to Verizon for help, then the Apple store, then DriveSavers.com. No one is able to re-store my data. Every...
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Review
#1769219 Review #1769219 is a subjective opinion of poster.

Dont trust verizon

Verizon has hijacked my account I paid my device in full & I don't want to see anything Verizon !!! EVERWtf
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Review
#1767605 Review #1767605 is a subjective opinion of poster.
Product
Verizon Account

Verizon is a blood sucker !

I paid my account in full. Now verizon is holding my device hostage. I want to go to a different company but I have to get verizon to unlock my device so I can move along! Good luck to me seeing that happening!!!
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Review
#1767432 Review #1767432 is a subjective opinion of poster.

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Verified Reviewer
1.0
Details
Holy voice-packets, Batman! Our Verizon-store business representative made Verizon One Talk sound like such a simple and elegant solution. He listened to our current call tree and voice mail system and promised that it could be exactly duplicated in One Talk. He...
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Review
#1767289 Review #1767289 is a subjective opinion of poster.
Pros
  • Excellent fios and wireless service
Cons
  • One talk is an immature
Reason of review
Poor customer service
Preferred solution
we have invested weeks of effort in getting this to work, ourselves! Fix and complete your product or get it off the market!
1.5
Details
My husband and I had been Verizon customers for 20+ years. We recently decided to switched carriers do to adding more lines and needing to purchase phones. This is a message I sent the Verizon Cloud For Life Tech Support Jan 15th, 5 days ago without a response. You...
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Review
#1767092 Review #1767092 is a subjective opinion of poster.

If service doesn’t improve, go with another carrier | Verizon review from Humboldt, Tennessee

1.5
Details
In the past few monthsmy service has gotten worse Most of the time I have to go outside to use my cell phone. In the past it was fine. Don't like paying for a service that is not what you say it is.
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Review
#1766578 Review #1766578 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service

Contact Verizon Customer Service

Website:
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(888) 294-6804
All Verizon Contacts

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My remote is not working
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#1766517 Review #1766517 is a subjective opinion of poster.