Tanvir Zux
map-marker Tannersville, New York

Billing, can't speak to live customer service

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Instead of decrease in vill from $108.30,signed up for automatic payment, then you increased in to $119. That is why I hate automatic payments
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Aaron h Drq

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Verified Buyer
| map-marker Mccandless, Pennsylvania

Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business Practices

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Verizon - Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business Practices
Verizon - Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business Practices
Original review Sep 28, 2023
I'd been a customer of VERIZON wireless since 2013, and never had an issue or required any assistance, in fact Verizon awarded me as a "contributor" giving me free services for revealing methods I had reproduced for using HD calling, a feature acclaimed only available or possible with Verizon phones, however, I did not have a phone from Verizon, and did not get it with Verizon. After undergoing life threatening circumstances that forever changed my life, towards 2018, I had been charged thousands for services I was not, had not, and could not use while in a comatose state, on a hospital bed, with a less then 50% chance to recover. Thank the Heavens, I have been in part, recovering. Following recovery period, where a court had granted a status of no sound mind and judgement, VERIZON would not and did not see this as applicable and charged me in full. I! 2022 Id switch from prepaid to a full service account and that is when everything began to be the one, the worst consistent overwhelmingly detrimental timeline of experiances damaging my mental and physical health leading to medical treatments that still remain in effect. I had been told in support calls, different explanations for different reasons, from different representatives, to the extent even now before typing this review, Verizon transfers me to Affirm Financial! I asked the Affirm Financial why Verizon would have transferred me and she couldn't understand why. We both were confused. Verizon gave me a Google phone, Google stated it was defective, but not before over 20 hours in the course of 2 months of tech support calls to Verizon which I had been told by Verizon asurion would replace. I was charge in full for the Google verified defective phone, in full for the replacement, in full for months I had no service or even an active phone number with Verizon. Verizon has taken advantage of my medical impairments, exploited my disadvantages, and refuses even to litigate a resolution that could resolve these growing multitude of disputes but at the time I had made a dispute assured me each time until recently that they would address my claims. DO NOT get Verizon under any circumstances. They literally make false claims their service cannot deliver and will manipulate any consumer to get a payment and or both add more to the bill. The Equipment they provide cannot deliver what even the Logo Vzw5G Home Internet suggests that the sales representatives had claimed is 5g while in fact, it is 4g. This was not a simple misunderstanding! Verizon embellished the lie of "5G" further stating, after 40 gigabytes of data use per cycle, the speed will be reduced to, 4G.
View full review
Loss:
$1500
Pros:
  • Coverage area
Cons:
  • False claims
  • Deceptive marketing
  • No accountability

Preferred solution: Price reduction

User's recommendation: BOYCOTT Verizon.

1 comment
Guest

I completely understand the frustration; they are a company of conniving thieves with a horribly inept and rude customer service

David G Xsd

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Verified Reviewer
| map-marker New York, New York

Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Veriz

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Verizons Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizons instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyces supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldnt honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged. Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.
View full review
Loss:
$7000

Preferred solution: Full refund

User's recommendation: Do not believe in any Verizon's sales promotions. The company adopt deceptive sales practices and customer service sucks!

Courtney N Bif

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Verified Reviewer
| map-marker Smithtown, New York

Lies, scams and false promises

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Verizon - Lies, scams and false promises
Verizon - Lies, scams and false promises
Verizon - Lies, scams and false promises
Verizon - Lies, scams and false promises
Verizon - Lies, scams and false promises
Updated by user Oct 05, 2023

This company is trying to destroy me. I am a 100% disabled veteran who was offered a free phone and now my credit is being destroyed by these vindictive psychopaths.

Original review Oct 05, 2023
I was promised a free cell phone several times, and I had the employee confirm it several times. Lo and behold I started receiving bills for said phone. Then, I was without cell service for days, I decided that I had enough and switched companies. Verizon sent the cost of this cell phone to collections and some other bills they just decided to make up. I was promised all these discounts, including the military. This company does not care about the military or disabled veterans. All they care about is the almighty dollar. A multi-billion dollar company targeting a disabled veteran who is unable to work. These people are soulless. See the attached screenshots.
View full review
Loss:
$5000
Cons:
  • Service unreliable
  • Scam
  • Hates disabled veterans

User's recommendation: NEVER USE THIS COMPANY!

Pattie Xpd

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Verified Reviewer

SCAMMERS AND LIARS

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Customer service team is horrible & liars. Purchased the iPhone 15 plus and it arrived but could not be activated. I was on the phone with one rep for 2 hours and 30 mins and she was pretty much silent pretending to do stuff to get the phone to work. She said out of her own mouth that the phone arrived with two different issues (sim locked & no iccid or imei provided). After two hours of trying attempts to unlock this lock to get the phone activated- she said she is going to have to get a replacement sent and I will not be charged the $50 restock issue due to phone error. She connected me with nomi- nomi said she is going to do one attempt first and then connect me with the right department for replacement. Nomi lied- she tried attempts then said she it is a plan issue however the First Lady also said Im on the wrong plan but that the phone will activate. Nomi said she is going to connect me with tier 2 to fix this issue. Justin from tier 2 then said I am not on a plan at all for some reason which is why the phone is not activating.. a liar again, I been on the same plan for years how can there be no plan attached? So either your first rep took me off or you are lying. He then said I would receive a call from him before 11pm after submitting a ticket because they will unlock this issue. Did not receive a call back from him, next day (today) still no phone because my old phone can not activate either I contacted corp to speak with a mgr. Aumy was the rep who kept stating they did not have any supervisors available- tried to attempt this same thing again. AFTER THEY TRIED THIS FOR HOURS THE DAY BEFORE. I also went to the store after spending 4 hrs on the phone in total with them, store mgr said corp is useless for them as well. He looked up my account and seen the order is still pending which is why I am experiencing this issue. He contacted corp to push through the order and the rep said hot potato which is apparently a term where they cannot help. The rep said she does not know what to do when he told he he did not either. Fast forward to today again, aumi wasted almost two hrs of my day doing nothing but arguing with me about my phone. I googled this iPhone 15 activation issues with Verizon and there are a TON of reviews about this. Verizon apparently does not have access to the esim with apple and told customers this. It is reviews on reddit and many more, also on tik tok on _justin.mp4 profile. I mentioned that to aumi and she could no longer speak and was stuttering and said she is going to ask her team. She then came back and stated she read the notes on my case and it is a plan issue (again, it is not but she is ignoring the real issue that was mentioned) I told her to get me on the right plan then. She said ok and told me it is $140, cool. Start the process, she then comes back and says she cannot do it without changing everyones plan. Everyones phone under this plan is working except mine, why are you wanting to change anyone elses plan?? She tried to argue again- told her to issue a return label because I am not doing this anymore. She then said she cannot promise that I wont be charged a restock fee of $50 although the reps before her said it is a phone issue and that I will not be charged. I told her to connect me with the supervisor again, she said she cannot but somehow put me on hold and spoke with her supervisor herself.. her supervisor then told her to tell me she credited my account with $50 for the restock fee. Confirmed I will not be charged and she said I will not. Asked her to speak with her supervisor as she is free now, she said she cannot get in touch with them. Terrible experience & will definitely keep my records of my calls recorded on my end to bring to my lawyer if needed. Returned the phone and will be waiting to hear next steps. Hours later after dealing with aumi- Justin called me and said he was able to get the issue resolved with the ticket that was created yesterday. Funny how he didnt have to change my plan right? Well the phone was returned. Verizon is awful, RUN from them.
View full review
Loss:
$1499

Preferred solution: Full refund

User's recommendation: RUNN

oren o Zre

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Verified Reviewer
| map-marker Elizabeth, New Jersey

2 hours waiting on hold

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Verizon - 2 hours waiting on hold
Waiting over 2 hours on hold no one answers the phone you reap me off Over $300 they said need to talk to supervisor and let me wait 2 hours and still Im on hold and no response I call because my phone is No working good I can hear only on speaker and start talking about the charges the lady said let me help you and try to sale me more insurance 15 years customer with 3 phone line and 2 watch and I pad
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Renee V Msl

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marysville, Washington

Shady business practice

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Verizon - Shady business practice
Verizon - Shady business practice
Purchasing phones from Verizon can be a frustrating experience, as I recently discovered. I made the mistake of assuming that the deposit I paid at the Verizon store would cover the first month of service. However, just three days later, I received a bill for $400, charging me for not only the current month but also the following month. This felt like a blatant attempt by Verizon to gouge customers after already taking a significant amount of cash from me. Upon closely examining my receipt, I realized that a large portion of my payment was allocated towards unnecessary add-ons. I spent $100 on a liquid glass screen protector and an additional $60 for a screen cover for my son's iPhone. I was under the impression that I was getting a good deal, but I later discovered that I had been charged $25 twice for assistance in setting up my phone, which I had actually done myself. The employee at the store even lied to me about the availability of screen protectors for my specific phone model, which led me to buy an overpriced product that didn't even come with the promised warranty. To make matters worse, the company that sold me the liquid glass screen protector, supposedly backed by Verizon, turned out to be non-existent. When I tried to file a warranty claim for my broken screen, the company disappeared, leaving me with a broken device and no one to fix it. It is incredibly frustrating to be taken advantage of by a company that promises protection and then fails to honor it. Upon further inspection of my receipt, I noticed a significant discrepancy in the subtotal. It was approximately $200 more than what it should have been. When I returned to the store to inquire about this, the employee dismissed my concerns and insisted that there was no missing money. It took three days for them to respond, and even then, I didn't receive a satisfactory explanation or a refund. This experience has taught me the importance of thoroughly checking receipts when dealing with Verizon, as there are often hidden charges and unnecessary fees that can easily go unnoticed. It is disheartening to see how Verizon operates, taking advantage of customers and nickel-and-diming them for every cent. Even small charges, like 15 cents, add up over time, and it feels like they are intentionally pocketing this money. As a consumer in the United States, I expect transparency and fair treatment from companies I choose to do business with. Unfortunately, Verizon has demonstrated a lack of integrity and a disregard for their customers' well-being..
View full review
Loss:
$5000
Cons:
  • Money hungry

Preferred solution: Wipe my debt clean being overcharge you so much that you end up going broke trying to keep your phone on it's it's ridiculous

User's recommendation: Check your receipts

Valarie R Nxs

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Verified Buyer
|

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Verified Reviewer

Fail to meet nationally advertised offer Sunday Ticket

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Verizon - Fail to meet nationally advertised offer Sunday Ticket
Verizon - Fail to meet nationally advertised offer Sunday Ticket
Verizon - Fail to meet nationally advertised offer Sunday Ticket
Verizon - Fail to meet nationally advertised offer Sunday Ticket
Verizon - Fail to meet nationally advertised offer Sunday Ticket
Updated by user Sep 23, 2023

I would also like to recommend anyone who’s entering into these scenarios that as I have done you always want to screenshot everything that you do with Verizon. So you’re proof of everything that said to you on the live chats everything is in writing every email or...

Updated by user Sep 23, 2023

I was told 5-10 business day for emailNo such email. I’ve spent hours of time with live chat, live agents, calls to customer service and zero results.

This company is using dirty business practices to charge more money for same services. Also found other complaints on...

Original review Sep 23, 2023
Many calls to customer service and a huge fail. All reps tell me my account which was upgraded and fees I vreaed all to meet the free Sunday ticket promo 2 months later and week 3 of NFL season and still no resolution. Its literally robbery of a customer and false advertising. Poor business practices and illegal.
View full review
Loss:
$2000
Pros:
  • Good cell coverage
Cons:
  • Poor customer service
  • Bad company morals

Preferred solution: Full refund

User's recommendation: Don’t pay for anything but your phone service stuck to your main basic plan

Liz B Mbu

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Verified Buyer
|

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Verified Reviewer
| map-marker New York, New York

Fail to reimburse

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Verizon - Fail to reimburse
I've contracted Verizon Fios and paid $100.00 for the router, amount that would be reimbursed to me when I returned the router. I returned the router in May 2023, and received the reimbursement in the form of credit in my Verizon account, which I did not agree with, as I was no longer a Verizon client. After many attempts, I was directed with the Verizon specialist named Aron, who promised a $100.00 Mastercard would arrive at the address I gave him (Chat ID - dfd6ae9c-3132-4cdc-9384-b2093b60cab5). However, I still haven't received such card and haven't been reimbursed after 3 months.
View full review
Loss:
$100
Cons:
  • Difficult to get the agreed reimbursement

Preferred solution: Full refund

User's recommendation: Don't believe they will easily reimburse you in any way other than a credit in your account.

Greg W Rbq

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Verified Reviewer
| map-marker Trảng Bom, Dong Nai

Verizon Lies when discussing making payment to pay off a phone.

Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.
View full review

Preferred solution: Have them send letters to all credit reporting agencies that they agreed to a payment plan and I stayed current with that plan. Send me a copy of the letters to prove they sent them and give me a written apology for one of their reps lying to me.

User's recommendation: Stay away from Verizon and don't trust whet they tell you.

Resolved
David N Fsc

Resolved: Verizon is reneging on their NFL Sunday Ticket Offer

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Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology. After many calls and hours on hold, Verizon finally delivered the service as offered.

Original review Sep 22, 2023
Verizon promised free NFL Sunday Ticket to consumers who purchased certain products and services. While all requirements have been met (and Verizon agrees), they still haven't fulfilled their offer. After hours on hold while their reps tries to figure it out, all I'm ever told is that it has been escalated and I need to wait another 10 days. I've been Do told that 3x already. So after more than a month I've not received anything and the NFL season is already in it's 3rd week.
View full review
Pros:
  • Good cell coverage
Cons:
  • Not being honest

Preferred solution: Deliver product or service ordered

User's recommendation: Do not rely on Verizon to fulfill their offers

Melissa K Ipo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Youngstown, Ohio

Phone not working with new card pin

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Verizon - Phone not working with new card pin
Can't seem to speak to anyone about anything yet they are open and my card I purchased the same day the phone was is not working. I thought it would fix since I was new to this and providing a phone for another family member and just paid 45 from my account. And now I can't even use it to pay for it because the app won't let me say the town associated with my card. The billing. And the account says billing is California which is also not true. Idk. It was purchased at family dollar
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lees Summit, Missouri

Coverage is excellent service and support is nonexistent, actually had to file claim with their insurance sedgwick

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Verizon - Coverage is excellent service and support is nonexistent, actually had to file claim with their insurance sedgwick
No customer service, shipped active pre delivered router still set up for previous customer in NewYork under rma damage return to me as a new internet customer. 4 months later 7 requests for return box and label all I got was a a bill for non return of router and collections. Filed defamation and harassment oclaim via sedgwick.
View full review

User's recommendation: only order router via pickup in person gurantee never used still sealed by manufacturer

Masood A Lxb

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Verified Reviewer
| map-marker New York, New York

Billing

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DThey over charged me for months and did not credit me the money. Their reps. Assured me on numerous times that they resolved the problem but they never did.
View full review
Loss:
$100
Cons:
  • Incompetentcy

Preferred solution: Full refund

User's recommendation: Do not go with Verizon

Stephanie A Ezx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty Phone and Poor Service

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I was having issues with my Note 20 Ultra being able to use the internet on my phone. They upgraded me to a more expensive plan, and the internet still did not work. So I purchased a new Note 23 phone, and this phone had garbled sound, and would drop calls 4-5 per phone conversation. So I had to immediately switch back to my old Note 20 phone. I should not have to pay a device restocking fee for a faulty phone that does not work. Also Verizon is refusing to refund the $130 phone bill for the month of service during which the phone did not provide reliable service. Additionally I need a refund for Otterbox case, and cover since I obviously no longer have a working Note 23 phone to even use them with. I have called in twice, and got ZERO help, cannot reach a manager, or a human being, being sent through an AI bot chat I was sold a faulty phone, and I want a full refund and a credit on my bill for this current month.
View full review
Loss:
$300
Cons:
  • Overpriced
  • Ai driven
  • Dropped calls

Preferred solution: Full refund

User's recommendation: Do not use Verizon, you will never be able to speak to a human being.

Rashell T Bny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service, hassle and continued lies

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We ordered new phones & watches from Verizon on Aug. 23rd. We were told they do 2 day shipping so we'd have it all by the 25th. After we received the confirmation email, we were told a signature was needed, so I had to take time off work to wait for it but it never came. Each time we called about the status, each person told us something completely different. They all gave us different dates to expect it and some couldn't even see our order!! It's is now the 28th. We've received one watch. The other watch can't even be located. The phones "should" come today. All through this no one offered a credit, a new order to ship out, or any other options to make it right. We'll see if we even get anything today. Another day off work to sign for a package that might come.
View full review
Loss:
$487
Pros:
  • Good cell coverage
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use Verizon to get your phones/watches. I would buy them elsewhere and activate them with Verizon. Their customer service is the worst I've ever seen. They do not value you as a customer. We will never do this again.

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