spoke with 5 dif people. they tried to blame ic sytems (debt collector) who said they would not collect on debt cause bill didnt have a ssn attached to it.
verizon submitted a bill of 853 on my credit report when my ssn was not even associated with this bill. they refuse give me an acct number or any info on acct since im saying not mine, but they want me to pay for it. went as far as to tell me to find person who debt belonged to for a letter absorbing the bill... told them i wont do there job for them.
bill is not mine and they have no proof bill is mine. they said it was me who had to prove bill was not mine. they did not have to prove bill was mine. waiting on 4 supervisor calls still.
phone convo: me: so lets make this black an white, you have a bill for 853 with my name on it? rep: yes. me: the bill has dif address then mine? rep: yes.
me: the bill does not have a ssn on it? rep: thats correct. me: so who was it that reported bill to agency, if no ssn was attached? rep: well, there is no reason for me to know that.
me: how is it legal to report debt without having a ssn to link to it? rep: sir, if you just find the existing debt holder since not you then you could easily write a letter to us as proof.
me: so i have to do your job for you with the 6000 other people in country with same name as me, hoping someone will take responsibility for debt. rep.: sir we dont want you to do our job , just easiest way to get the debt cleared from your name.
Product or Service Mentioned: Verizon Account.
Reason of review: Poor customer service.
Preferred solution: fix my credit.
Verizon Cons: Incompetent customer service.
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