Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I have a 75/75 mbps service plan with Verizon. The router is working fine, the service is not.

I am not being given the service I pay for. Recently I began to have some issues watching videos so I tested the network. The results are that in the AM I am usually (not always) getting the promised speeds. Later in the day I am getting 6 / 14 mbps and sometimes less.

When I called Verizon to speak with them about it I went through several minutes of being told they'd MUCH rather I work on it myself using their web interface and punching in various numbers to try to actually get to a person, then I finally was told I can wait over an hour on the phone or get a call back. I pressed the 1 to get a call back and I was put on hold with no way to get back to the option to get a call back. Then the most horrible electronic noise in different notes started. I put my phone on speaker and lowered the volume to the minimum (not choice offered to wait in silence because Verizon is not technically able to offer options I guess).

The minimum volume for this insane noise can be heard a room away. The noise drives me nuts it is so horrible.

Verizon really really really does not want to interact with customers. I have tested my service three days in a row at different times, it is extremely irregular.

Product or Service Mentioned: Verizon Fios Bundle.

Reason of review: Bad quality.

Preferred solution: The service I am paying for. A price reduction is in order too. Internet service in the USA is insanely expensive relative to the rest of the world..

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