Verizon - On Demand Menu changes - unusable
Verizon Fios once again pushed upgrades that are horrendous. They changed the OnDemand menu to have picture tiles and not a list of show titles.
More than half of the pictures are unreadable and some have no show title at all. You are forced to scroll to each picture and click on it to read the show title. Additionally only 4-6 show on a screen instead of easily reading a show list of 12 or so. As usual Verizon just says too bad and I am sorry and are not willing to fix the situation.
If you are looking for something new to watch or are trying to see which of your weekly shows has a new episode you have to click through at least 30-70 picture tiles to find anything. Wonder if they will reimburse for carpal tunnel. Now instead of browsing to a network show in 4 to six moves it can be over 20-30 depending on the title of the show. And I just signed a new 2 year contract they won't let me out of.
Again they are extortionist crooks. They can completely blow out your service and just say sorry. Their OnLine Chat is useless and the dialin number is as bad.
You are on hold and transferred to just get another person that can not help. These utility companies should be held liable for their changes and customers should be able to opt out easily if it is not a satifcatory change.
Reason of review: Bad quality.
Preferred solution: Want the on demand menu fixed so that it is usable.
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Comments
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With all the complaints about new menu is anybody paying attention or will they ignore complaints as usual
The new menu is just terrible , unusable it needs to be returned to previous menu. Cable price is high enough and then this.
Hate this new menu!! Hard to navigate, can't find tv shows very easily. Why??
Ditto. The new menu SUCKS.
It takes so long to go through all of the tiles. There should be an option to turn off the graphics.
I am calling Comcast. My contract is up anyway.
Every time Verizon makes an "improvement" to their on demand format, or otherwise, it's horrible & all it does is make one sit through all kinds of up sell options, trials & tribulations to get to what one actually wants! Verizon is already a very expensive product but if they have to nickel & dime you to death, the least they could do is stop "improving" to make it more difficult to enjoy it & stop wasting more of our time!!!
I totally agree it is horrendous