State: North Carolina Product: Verizon Mobile Phone Service Clear all filters (1 of 38 reviews match)
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Was told that unlimited plan wouldnt go up by company rep. When contacted by executive Tiffany O. Was told in review of notes that indeed i was told that but employee told me lie (probably to keep me from leaving).but went up anyway. BAD BUSiNESS Verizon. Verizon...
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Anonymous
#1255686

If you're talking about the unlimited wifi usage they quite offering years ago, I know exactly what you're talking about! I have the "hot spot" 3G and have had the unlimited usage for 10+ years and was told as long as I remained with the 3G it would be grandfathered in at no additional cost.

For this reason I have remained at the slower 3G but I noticed my Nov, 2016 bill was a little over $20 more than normal with a notation "I had made a change to my service". Knowing I had not made a change I contacted c/s just to be informed I was being charged a $20 fee on top of the $59.99 cost of the hot spot to cover the unlimited wifi usage. This was done without any prior notice or authorization by me. I refused to pay it last month and again this month.

I have yet to be able to speak with anyone in authority but still trying.

In the meantime I am looking for a different option! This should be illegal!

Review
#963644 Review #963644 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Proposed resolution
Reason of review
Pricing issue
Preferred solution
Price reduction

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Website:
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Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
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