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3.1
Poster increased review rating.

Update by user Jul 09, 2020

Company fixed the issue and I have been provided with partial refund. they are prorating the bill for the week i didnt get services..

Original review posted by user Jul 05, 2020

ON JULY 3RD, 2020 A STORM KNOCKED DOWN THE VERIZON LINE IN MY AREA. SINCE THEN WE HAVE BEEN TRYING TO REACH VERIZON ONLINE, WITH NO OPTION TO CONTACT BY EMAIL, BUT JUST CHAT WITH CUSTOMER SERVICE.

WE TRIED TO TELL THEM THERE IS NO DIAL TONE IN THE AREA AND THEY SENT US TO A PAGE WITH INSTRUCTIONS ON HOW TO TEST THE LINE FROM OUTSIDE THE HOUSE. WE WENT TO THE VERIZON BOX OUTSIDE THE HOUSE CALLED THE NID AND WE TESTED THE LINE AND THERE IS NO DIAL TONE.

HOWEVER, WHEN WE WANT TO TELL THEM THAT AFTER TESTING THE BOX THERE'S STILL NO DIAL TONE, THEY JUST CONTINUE SAYING THERE IS NO SHORTAGE IN THE AREA AND OFFER US DIFFERENT PRODUCTS TO PURCHASE, INSTEAD OF HELPING US TO SOLVE THE PROBLEM OR GIVE US AN ANSWER. SO IN THE MEANTIME, ALTHOUGH WE'RE PAYING FOR THE SERVICE, WE HAVE NO SERVICE AND NO ONE TO TALK TO.

User's recommendation: KEEP EVIDENCE. ASK THEM TO PRORATE THE BILL. GO TO COURT.

Product or Service Mentioned: Verizon Technical Support.

Monetary Loss: $500.

Preferred solution: Full refund.

Verizon Pros: Affordable prices.

Verizon Cons: Very low customer service.

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