I am reaching out to you for assistance with the very deceptive signing practices of Verizon Fios. On May 23, 2014 I ordered an internet and cable t.v. package with Verizon Fios, with a 24 month commitment. On June 12, 2014 a technician came to install services. There were numerous problems with the internet and tech support was very prompt and courteous when trying to resolve the issue. My dissatisfaction is with the cable tv pricing and planning. When I signed up I chose the most frugal plan of SelectHD. In my plan channels such as Tru-tv, Hallmark and a few others were included at the time of sign up. Only after installing did I notice these channels were not included. I contacted Verizon on June 15th,2014 and spoke to 2 different agents, and was then told I would need to speak to the Elite department which was only available during the weekdays. I called back on June 16, and requested the Elite department. I spoke to a woman who read all the notes in the file and made an arrangement with me. Since the channels were only available with an upgraded package, I would upgrade and be given a $10 credit to offset the price of the upgrade for 24 months. I agreed. When I signed up between May and June 2014 the company restructured their channel packages. From Select & Prime to Select & Preferred. This meant that those channel, I mentioned are available to those who upgrade to Preferred. Due to the lack of notification Verizon agreed to discount the rate of the Preferred upgrade by $10 for 24 months,. The credit was applied and later reversed. My install date was 6/12/14, my time to cancel without an early termination penalty would be 7/12/14. My billing statement is dated 7/13/14. On 7/18/14 I called Verizon, and spoke to Boris. After he reviewed the account, he informed me he need to transfer me to the Elite Department. I then recited the entire situation to Marcum. He informed me that I had the lowest price available and he would not honor the $ 10 credit. I was told that I had been informed incorrectly by the prior Verizon agents. He told me I have 2 options, to revert to SelectHd( without the channels mentioned earlier) or pay the additional $10.00. I feel at the very least I would be allowed an extension on the grace period to discontinue without penalty, so I may weigh the options. He denied my request. Marcum recited the Verizon policy regarding the right to make changes to the channel lineup and any point and time. I am not disputing the channel policy, I am very dissatisfied at the agreement promised to me, and broken only after my time to terminate services without penalty expired.