State: New York City: Brooklyn Clear all filters (16 of 2557 reviews match)
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1.0
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Update by user Oct 19, 2016

Even though her manager was better no attempt to be able to fix things. I could not even get a final bill amount. How does a manager not know what my bill is to cancel service permanently?

Original review posted by user Oct 19, 2016

Bad customer service with a manager. She said she was the top manager. Then...
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1 comment
Anonymous
#1242419

Issue was resolved.

Review
#939814 Review #939814 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Nada
  • Coverage area
Cons
  • Me as a custoner
  • Access to customer service
  • How they could care less about their comments
Reason of review
Poor customer service
Tags
  • Managers Attitude
  • Verizon charges for bogus services

Verizon in Brooklyn, New York - On hold for a sales call

2.3
Details
My internet service failed so I called to see what could be done. After listening to computer prompts for 10 minutes a women responded with the usual turn off your modem, reboot, etc., then turned me over over to someone higher up the chain of knowledge which amounted to a sales call to sell me premium service. My problem was simple to fix and could have completed in 2 minutes but you wanted another $85.00. I've been a customer for 40 years, have Fios and cell service at about $400.00+ a month. I expected help but was told that we are better than your local computer repair service who will have for computer for days, blah, blah. Rest assured that when my contract with Verizon times out I will be looking at alternatives for all my services (cable, home phone, cell). I needed help... not BS and another bill.
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Review
#855858 Review #855858 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Waiting for help and got a sales call
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • No Help From Verizon

Verizon in Brooklyn, New York - Told to change my phone number to resolve an issue

2.0
Details
First, the account is in my wife's name, Randy Bolton. I first had a service issue, no dial tone, on May 3, reported on May 6, and still not resolved. I was also advised on May 12, that changing my phone number would resolve the issue which it did not, and then I was told later that day by Tech support that changing a phone number will NEVER resolve any issue. Now they are unwilling/unable to give me back my original number even though it was one of their reps, Jean, who told me to do this I want my old telephone number restored
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Review
#847181 Review #847181 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Verizon Account Review

1.0
Details
Verizon Fios are a bunch of crooks. Took more money out of my account than was agreed to and then were refunding the money to the wrong account. They committed FRAUD. In the end, I have to wait a week and a half to get my money back, while my family suffers..Verizon Fios sucks! I will not recommend their service to no one!
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Review
#821626 Review #821626 is a subjective opinion of poster.
Product
Verizon Account
Reason of review
Problems with payment
My landline has been dead for almost three weeks now and my DSL has been cutting in and out as well. When I called they told me there was an outage in my area and I would have to wait another 5 days until it was fixed. I waited five days and still nothing. I called...
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1 comment
Anonymous
#1096265

If possible avoid Verizon DSL I am forever paying for extra data so I can use my hotspot from my phone. You can go a week without service, lets you down to often.

Review
#771159 Review #771159 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Bad quality

Verizon in Brooklyn, New York - WORST FIRST EXPERIENCE

1.0
Details
July 29 2015 - set up service and the technician never shows or calls. yet they tell Verizon I was not home. I was home all day and lost money since I did not go into work. Set a second day to get service installed then they cannot access their Verizon box despite owning the box. I cancel the order after 2 weeks. December 7th 2015 - order service for install December 31st 2015. technician comes, cannot access box but I let him on the roof where he gets a signal. I activate and then he leaves. The next day I do not have service and then spend over 5 hours over 2 days with no answers then get told I have an order for service with a date of January 27 2016. No one can give me answers for a solution. Every supervisor is incompetent and have no solutions. My calls keep getting dropped and hung up on. When they say they will call me back and never do. When they do call, its automated and has no info. How are they in business?! Can Google Fiber hurry up and get access to provide service in Brooklyn?
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1 comment
Anonymous
#1088367

This is the worst customer service place ever,they actually will bill you things you don't have and refuse to fix it,,almost like a scaler ,,mess your credit up even without true facts ,,

Review
#763130 Review #763130 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$350
Preferred solution
Deliver product or service ordered
Tags
  • Bad Service Customer

Verizon in Brooklyn, New York - Very Pissed Customer

I would not be using Verizon Fios if I could get another service provider in my area. They have their way of forcing you to upgrade. By using the technology that they have, they watch how many people watch certain channels under a lower package and then when it's time to renew, they remove these channels from the lower package and move them to the higher priced packages. You wither pay the extra fees for the higher priced package or do without the channel you've grown to love and enjoy for 2 yrs. I've been watching the Hallmark Movies and Mysteries channel under my Extreme HD package for years and when it was time to renew I was told that I would be able to keep my same package. Come to find out that this was a lie. The next day after renewing, the Hallmark Movies and Mysteries channel was gone. When I tried to tune to the channel it stated, "Upgrade your TV plan to include HM&M and more. Ultimate HD $35.00 more per month." I enjoyed watching Columbo, Matlock, Murder She Wrote, etc. I watched this channel almost on a daily basis and now the channel is gone. Yet on their website, it states this channel comes with my package. This is typical bait-and-switch *** and I hate this company for doing this!
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Review
#673601 Review #673601 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Not as described/ advertised

Verizon - Tv Service Review

I am reaching out to you for assistance with the very deceptive signing practices of Verizon Fios. On May 23, 2014 I ordered an internet and cable t.v. package with Verizon Fios, with a 24 month commitment.  On June 12, 2014 a technician came to install services.  There were numerous problems with the internet and tech support was very prompt and courteous when trying to resolve the issue.  My dissatisfaction is with the cable tv pricing and planning.   When I signed up I chose the most frugal plan of SelectHD.  In my plan channels such as Tru-tv, Hallmark and a few others were included at the time of sign up.  Only after installing did I notice these channels were not included.  I contacted Verizon on June 15th,2014 and spoke to 2 different agents, and  was then told I would need to speak to the Elite department which was only available during the weekdays.  I called back on June 16, and requested the Elite department.  I spoke to a woman who read all the notes in the file and made an arrangement with me.  Since the channels were only available with an upgraded package, I would upgrade and be given a $10 credit to offset the price of the upgrade for 24 months.  I agreed.   When I signed up between May and June 2014 the company restructured their channel packages.  From Select & Prime to Select & Preferred. This meant that those channel, I mentioned are available to those who upgrade to Preferred.  Due to the lack of notification Verizon agreed to discount the rate of the Preferred upgrade by $10 for 24 months,.  The credit was applied and later reversed.  My install date was 6/12/14, my time to cancel without an early termination penalty would be 7/12/14.  My billing statement is dated 7/13/14.    On 7/18/14 I called Verizon, and spoke to Boris.  After he reviewed the account, he informed me he need to transfer me to the Elite Department.  I then recited the entire situation to Marcum.  He informed me that I had the lowest price available and he would not honor the $ 10 credit.  I was told that I had been informed incorrectly by the prior Verizon agents. He told me I have 2 options, to revert to SelectHd( without the channels mentioned earlier) or pay the additional $10.00.  I feel at the very least I would be allowed an extension on the grace period to discontinue without penalty, so I may weigh the options. He denied my request.     Marcum recited  the Verizon policy regarding the right to make changes to the channel lineup and any point and time.  I am not disputing the channel policy, I am very dissatisfied at the agreement promised to me, and broken only after my time to terminate services without penalty expired.                                       
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Review
#512932 Review #512932 is a subjective opinion of poster.
Service
Verizon Tv Service

Verizon in Brooklyn, New York - Sent my account to collections for money I didn't owe

Early 2012 I cancelled my Verizon landline account because of terrible service. I had bad static on the line and often no dial tone when I picked up the phone. I asked for a repair person. They scheduled an appointment. I stayed home all day and they never came. I called again, they came but didn't fix anything. My service got worse and worse so I finally cancelled my account. The woman I spoke to when I closed my account said she'd credit me the $61 balance on my account since my phone was pretty much unusable for the last month or two of usage. Then I started getting letters from a credit agency saying my account is in collections. I then got another letter from another agency. I called and emailed the agency a few times and got no response from them. I called Verizon finally and the customer service person put me through to someone in the financial department. The woman was incredibly rude. I was on hold a total of 49 minutes. Even though they had a note that my account was supposed to be credited the $61, they made it sound like it was very difficult to clear my account. Finally after a lot of back and forth they said my account is being adjusted and I should get a letter in a few days saying 'paid in full.' Overall, dealing with Verizon was a nightmare, much like it was when I had the account. I will never use them again for anything.
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Review
#380029 Review #380029 is a subjective opinion of poster.
Product
Verizon Account
Loss
$61
Tags
  • customer service person

Contact Verizon Customer Service

Mailing Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon Products and Services Reviews

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Verizon Charging and offering services they can't provide.

Recently ordered Verizon's Ultra service for home internet. After the install I received a robo call from Verizon that they had tested the line and I was being delivered the speed they had promised. The service was incredibly slow and I called Verizon everyday to determine the problem. Each time they insisted the speed into my apartment was correct and the problem must be in my home network. After 7 days, I finally spoke to someone at Verizon who said my line was not capable of carrying their Ultra service. The billing department corrected my bill, but admitted they would have continued to bill me had I not called, even though when they pulled up my number it indicated the line could not carry their higher speed process, there is no mechanism in place to correct their overbilling. If I hadn't been diligent, I would have continued to pay an additional $10 a month for the higher speed service. My guess is that they charge a lot of people for this service which they can not provide. Out and out fraud in my opinion.
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Review
#367086 Review #367086 is a subjective opinion of poster.
Service
Verizon Internet Service
Loss
$16