Billing Practices
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Discounts and Special Offers

Yesterday signed up for Fios on phone and was told installation cost was $99.only to find out other neighbors and friends signed up with installation fee waived. This morning called and was offered lower installation price of $50.

Again some are paying 0 and now mine is still a cost of $50. Verizon now tells me it is because I want to keep my telephone number, so I check with friends again and they are also keeping their original phone numbers. I live in senior community and I am getting very uncomfortable with what is going on with Fios operations. I am ready to just keep what I have.

Saying goes you know what you have and you don’t know what you are getting. Also I need to trust a company so I can deal fairly with them, and already I am suspicious.

Product or Service Mentioned: Verizon Bundle Installation.

Reason of review: Order processing issue.

Monetary Loss: $99.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Oct 16, 2017.
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