Yesterday signed up for Fios on phone and was told installation cost was $99.only to find out other neighbors and friends signed up with installation fee waived. This morning called and was offered lower installation price of $50.
Again some are paying 0 and now mine is still a cost of $50. Verizon now tells me it is because I want to keep my telephone number, so I check with friends again and they are also keeping their original phone numbers. I live in senior community and I am getting very uncomfortable with what is going on with Fios operations. I am ready to just keep what I have.
Saying goes you know what you have and you don’t know what you are getting. Also I need to trust a company so I can deal fairly with them, and already I am suspicious.
Product or Service Mentioned: Verizon Bundle Installation.
Reason of review: Order processing issue.
Monetary Loss: $99.
Preferred solution: Let the company propose a solution.