State: Nevada Clear all filters (12 of 2318 reviews match)
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We got a bill for $100+ in the mail for an account we did not have. We called and told them to end it immediately, it was not something we had used, etc. They agreed and said the account itself had NEVER been used, promised to cancel it, and report it to the fraud...
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1.0
#1066917
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I live on the east coast in the summer and the west coast during the winter. Each year, when I call to cancel my service, Verizon informs me that a Vacation Suspension is best for me. Before I schedule the Vacation Suspension, I make sure all bills are paid up, and...
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I didn't like
  • Manager customer service
  • Access to customer service
  • Incompetent customer service
#800991
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St. George UT Verizon store recently sold me a tablet stating it would only cost me $12 dollar a month more for the internet on the tablet. I was very concerned about the price and questioned the lady sells women several times about the price and made sure my contract...
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2.3
Caliente, Nevada
I didn't like
  • Fraudulent tactics
  • Deceitful pricing
  • Are very sneaky
#728026
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We have had Verizon FIOS service since 2010/early 2011 and have loved it. But when we got transferred to another state they charged us a disconnect fee of $165 even though we had no choice in our transfer, they do not provide service in our new state and they told us...
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Anonymous
Kathy

Same thing happen to us. I was told that if we moved we could transfer our service and if FIOS was not available we would NOT be charged. Liars!!!!

#304212
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I have been with Verizon since 1998 at times with 3 lines. Every 2 yrs. I get a upgrade and Verizon has complied with my special requests in order to remain a Verizon customer. I recently spent about 45 min. with a Customer Svc. Rep going over details to upgrade to a 3...
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#300491
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I have an extended warranty on my phone, and the touch screen stopped working for no reason. So, I took it to the Verizon store in North Las vegas, where they look one look at my phone and said "we can't help you, your warranty is void because you have more than 2...
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#252281
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I have been dealing with Verizon for over a year now regarding a set-top box that they sent me by mistake. I returned it 4-29-10....according to the U.P.S. receipt. They have even admitted that they received it. So why am I getting billed monthly for it? Seems to...
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#235841
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We bought new smart phones and were told we should start with an unlimited data plan and then switch to the limited plan later if we were using less than 1.5MB each month. After two months we were both under the 1.5MB and called to change to the limited plan. They said...
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Anonymous
Idontknow

I don\'t know if you can use wifi instead of the data plan, you probably wouldn\'t need that much mbs and better off with the limited version.

Anonymous
TheBkueHusky

Strange, I have never had a problem with Verizon, when I got my iPhone from then last month I found their costumer service fantastic. Also, why did you get smart phones if yo...

#232162
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Verizon Fios. Not uncommon that I spent approx. 1 hour on the phone with a supv. I have fios broadband which includes cable tv, land line, and the internet. I was told when I signed on that my fax was included in that service. Well, I can send faxes but not receive...
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Anonymous
joseph

call in and have call forwarding which forwards to your voice mail set to more rings. it can be done. its adjustable.

#204419
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Contact Verizon

Mailing Address:
1300 I Street, NW Suite 500 East
Washington , DC 20005
Phone:
(800) 922-0204
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we are being charged for a long distanct call from our phone, by sprint, but out phone company and long distant carrier is verizon , i have called both sprint and verizon, all i get is the run around from both companys, to make matters, we where not at home at the...
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Anonymous
Faith

Same problem... still trying tooo resolve issue.. cross charge for sure... need a resalution.. NOW!!! and tooo make sure it never happens again

#136053
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