Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I had an account with Verizon for over 15 years and about 5 years ago I transferred from Verizon to Spectrum. At that time I sent back two iPhones with the boxes and return labels sent to me by verizon.

After I received another bill from Verizon, I called customer service. They said they did not receive them. In the midst of a 6 month time period, I had talked to numerous customer service staff. This went on for nearly 6 months back and forth never talking to the same person and getting pushed off.

Finally the last time I talked to someone, they said they had located them in the warehouse, and give it a billing cycle and it should zero out and I would stop receiving bills.

So I assumed this was resolved because I stopped receiving calls and notices.

So last Thursday 10/7/2021, I went online and purchased three iPhones and associated packages, paying $162.00. It notified me that my order was ready for pick up at a local store. I went to the store and everything went great. I received my phones and I purchased extra accessories spending another $175.00 and not at any time during my online experience or at the store was there one mention of this 5 year old bill.

Not until later that night, I went to activate them at home and couldnt. I called in and was told it was because I owe a $1700 bill relating to phones that were not returned.

So there is my dilemma, I have tried to talk to multiple people at Verizon, I can not find anyone who will take the time to figure this issue out. I keep getting told, 1. They will call me back, 2.

They need higher management to approve any changes. And the lists goes on of excuses.

So I am reaching out you today at a last resort because where is the recourse. I have three phones I can not activate until this is resolve and I am getting tired of explaining this issue to everyone I come across. I can not find anyone to take the ball and get this resolved.

Verizon seemed ok taking my money for the phones, packages, and accessories that I purchased and not giving me the service I signed up for due an issue that was resolved 5 years ago is unacceptable.

I need to activate these phones, we have been 7 days without phone access. At this point, I need you or someone on your staff to help.

Thank you, I have not working cell phones so my only contact right now is Christy.beck@***.edu anytime and 919-684-**** during the day.

Preferred solution: Let the company propose a solution.

Verizon Pros: Customer service.

Verizon Cons: Horrible customer service, Not being able to communicate with a real person.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Verizon Reviews

  1. 602 reviews
  2. 272 reviews
  3. 143 reviews
  4. 30 reviews
  5. 18 reviews
Verizon reviews